Conversation #465

Date: 2026-03-25 Associate: Tarannum S pending review

Conversation

Agent
Vinnarasi.b, we have not received any feedback from you and so closing this conversation. Thank you for your time. Wishing you good health!
04:15 am
Customer
Yes...
04:16 am
Agent
<p>Vinnarasi.b, Thank you for your response. </p><p>Wishing you good health!</p>
04:16 am
Customer
Good morning can I add for Regina Mary KFT
01:21 am
Agent
Hi, Riya here.
01:21 am
Agent
Good morning Vinnarasi! I can see Regina Mary's order is currently being collected. To add Kidney Function Test (KFT) for her, let me connect you with our booking team — they can add it to her existing order or create a new one right away. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay &amp; get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
01:21 am
Agent
Summary: new_booking Order: BLR5510782 | Phone: 8217593818 Reason: new_booking OMS: https://oms.orangehealth.in/request/BLR5510782 SuperCRM: https://supercrm.orangehealth.in/request/BLR5510782
01:21 am
Agent
Hi, Rachel George here.
01:21 am
Agent
Good morning!
01:22 am
Customer
Ok
01:22 am
Agent
May I know if you wish to add the test to your existing order?
01:22 am
Customer
Yes I want to add for Regina Mary KFT
01:23 am
Customer
With the existing order
01:23 am
Agent
Thank you for the confirmation.
01:24 am
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
01:24 am
Agent
Hi, Tarannum here.
01:24 am
Agent
Good morning.&nbsp;&nbsp;
01:25 am
Agent
Please hold on a moment while I check into it.
01:30 am
Agent
Kindly confirm me the test name and price. Kidney Function Test with Electrolytes Reports Within 6 hours ₹1150/-
01:31 am
Customer
Yes
01:32 am
Customer
Pls cancel KFT for Regina Mary
01:34 am
Agent
Just to confirm, you do not want to add the KFT test to the order?
01:37 am
Customer
Yes
01:39 am
Agent
Thanks for confirming.
01:53 am
Agent
Is there anything else I can assist you with?
01:53 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:58 am

AI Extraction

Customer Requests

  • Kidney Function Test (KFT) declined

Patient

Name: Regina Mary | Phone: 8217593818

Summary

Customer Vinnarasi.b initially requested to add Kidney Function Test (KFT) for Regina Mary to an existing order, but later cancelled the request and declined the test.

Actual Booking (CRM)

Tests: Thyroid Stimulating Hormone - TSH (Abbot), Women Health Checkup - Comprehensive

Patient: Regina Mary

Address: N/A

Slot: 25-03-2026 06:30:00 AM

Findings (2)

critical wrong test pending

"Thyroid Stimulating Hormone - TSH (Abbot)" was booked in the CRM order but the customer did not confirm it.

Actual: Thyroid Stimulating Hormone - TSH (Abbot)
critical wrong test pending

"Women Health Checkup - Comprehensive" was booked in the CRM order but the customer did not confirm it.

Actual: Women Health Checkup - Comprehensive

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