Conversation #467

Date: 2026-03-25 Associate: Deepthi V pending review

Conversation

Agent
Is there anything else I can assist you with? poc
12:43 pm
Customer
Hi, I need some support. Can you help me? Here's my prescription https://media.orangehealth.in/prod/prescriptions/cIhPWEMenkZxMiQm4W8WIMG_1925.PNG
01:49 am
Agent
Hi, Riya here.
01:49 am
Agent
Hi Lizil! 🧡 I can see your prescription with Dengue NS1 Antigen and NIPT for All Chromosomes. Let me connect you with our booking team right away — they'll confirm pricing, availability, and get your tests scheduled. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
01:49 am
Agent
Summary: new_booking Order: Unknown | Phone: 9886198585 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
01:49 am
Agent
Hi, Rolly Thakur here.
01:49 am
Agent
Good morning.
01:49 am
Customer
[Image]
01:50 am
Customer
Can i get a slot of reload test today
01:50 am
Customer
Everything other than stool and usg j. The list
01:50 am
Agent
Sure, I will assist you with the same.
01:52 am
Agent
<b>Please confirm if this is your current address.</b> BLOCK-V, 3, Anjanadri Layout, Konanakunte, Bengaluru, Karnataka 560062, India
01:53 am
Customer
W2, Wilasa villaments, Konankunte cross, Kanakapura Road
01:55 am
Agent
Thank you for sharing the address with us.
01:58 am
Agent
[Image]
02:00 am
Agent
We apologize, but our services are currently unavailable at your requested location. However, we’re working on expanding our reach and hope to serve your area soon.
02:00 am
Agent
Is there anything else I can assist you with?
02:00 am
Customer
Ok
02:01 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:01 am
Customer
Already paid
03:22 am
Agent
Hi, Riya here.
03:22 am
Agent
Hi Lizil! I don't have the payment details visible on my end right now. Let me connect you with our team to confirm your payment status. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay &amp; get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:22 am
Agent
Summary: payment_query Order: Unknown | Phone: 9886198585 Reason: payment_query OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
03:22 am
Agent
Hi, Deepthi here.
03:22 am
Agent
Good Morning!
03:23 am
Agent
Kindly hold while I look into this query for you.
03:25 am
Agent
[Image]
03:31 am
Agent
Thank you for confirming. We have received the payment successfully.
03:33 am
Agent
Is there anything else I can assist you with?
03:33 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:35 am

AI Extraction

Customer Requests

  • Dengue NS1 Antigen discussed
  • NIPT for All Chromosomes discussed
  • Reload test discussed
  • All tests except stool and USG declined

Patient

Name: Lizil | Phone: 9886198585

Address

W2, Wilasa villaments, Konankunte cross, Kanakapura Road

Summary

Customer requested a reload test and all tests except stool and USG, but the requested address (Konankunte area, Bengaluru) is not serviceable. Customer also confirmed payment was made.

Actual Booking (CRM)

Tests: Stool Complete Analysis

Patient: SUBIN ZACHARIA

Address: N/A

Slot: 24-03-2026 03:30:00 PM

Findings (2)

critical wrong test pending

"Stool Complete Analysis" was booked in the CRM order but the customer did not confirm it.

Actual: Stool Complete Analysis
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Lizil Actual: SUBIN ZACHARIA

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