Conversation #472
Conversation
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:44 am
Customer
Can you sent me this in my other no
02:54 am
Agent
Hi, Riya here.
02:54 am
Agent
Hi Nusrin! I'd be happy to help. Could you clarify what you'd like me to send to your other number? Are you asking about your report, payment link, or something else?
02:54 am
Customer
Payment link
02:54 am
Agent
Hi Nusrin! I can send your payment link to a different number. Could you please share the phone number where you'd like to receive it?
02:54 am
Customer
+91 99239 01903
02:55 am
Agent
Got it, Nusrin! I'm connecting with our team to send your payment link to +91 99239 01903. They'll reach out shortly with the link so you can complete the payment of ₹3,280.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:56 am
Agent
Summary: payment_query
Order: BLR5507749 | Phone: 7896406047
Reason: payment_query
OMS: https://oms.orangehealth.in/request/BLR5507749
SuperCRM: https://supercrm.orangehealth.in/request/BLR5507749
02:56 am
Agent
Hi, Tejashwini here.
02:56 am
Agent
<b>Good Morning!</b>
02:56 am
Agent
Kindly hold while I look into this query for you.
02:56 am
Agent
[Image]
03:00 am
Agent
Please find the payment link attached below as requested.
https://orn.ge/pay-8Cd4x9KM
Please be informed that we are not authorised to share the payment link on the unregistered number. You can please forward the payment link and pay via the other number.
03:02 am
Agent
Is there anything else I can assist you with?
03:03 am
Customer
No thank you
03:03 am
Agent
You're welcome.
03:04 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:04 am
Customer
What will be rates for sugar fasting and random test
01:51 am
Agent
Hi, Riya here.
01:51 am
Agent
Hi Nusrin! 🧡 For Fasting Blood Sugar (FBS) and Random Blood Sugar (RBS) pricing in Bengaluru, let me connect you with our booking team — they'll give you the exact rates and can book right away.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
01:51 am
Agent
Summary: test_pricing
Order: BLR5507749 | Phone: 7896406047
Reason: test_pricing
OMS: https://oms.orangehealth.in/request/BLR5507749
SuperCRM: https://supercrm.orangehealth.in/request/BLR5507749
01:51 am
Agent
Hi, Garima Sharma here.
01:51 am
Agent
Good morning.
01:52 am
Agent
Sure, I will assist you with the same.
01:53 am
Agent
May I please check if we’re still connected?
01:58 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
02:02 am
Agent
[Image]
02:03 am
Agent
cx not responding.
02:03 am
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
02:03 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:06 am
AI Extraction
Customer Requests
- Fasting Blood Sugar (FBS) discussed
- Random Blood Sugar (RBS) discussed
Patient
Name: Nusrin | Phone: 7896406047
Summary
Customer Nusrin requested payment link to be sent to alternate number +91 99239 01903 and inquired about pricing for Fasting Blood Sugar and Random Blood Sugar tests. No booking was confirmed as customer became unresponsive during the call attempt.
Actual Booking (CRM)
Tests: Anti Nuclear Antibody (ANA) (IFA), Vitamin B12 - Abbot, Vitamin D - Abbot
Patient: Nusrin Aftara
Address: N/A
Slot: 24-03-2026 07:55:21 AM
Findings (4)
critical
wrong test
pending
"Anti Nuclear Antibody (ANA) (IFA)" was booked in the CRM order but the customer did not confirm it.
Actual: Anti Nuclear Antibody (ANA) (IFA)
critical
wrong test
pending
"Vitamin B12 - Abbot" was booked in the CRM order but the customer did not confirm it.
Actual: Vitamin B12 - Abbot
critical
wrong test
pending
"Vitamin D - Abbot" was booked in the CRM order but the customer did not confirm it.
Actual: Vitamin D - Abbot
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: Nusrin
Actual: Nusrin Aftara