Conversation #476

Date: 2026-03-25 Associate: Unknown pending review

Conversation

Agent
Thank you for sharing!
02:39 am
Customer
I'm available now today 8am to 9am
02:39 am
Agent
<b>Full Body Checkup - Complete (ONLY FOR ORANGE ONE SUBSCRIPTION)<br></b>Tests included • Thyroid Function Test (TFT) • Amylase • Troponin-I • Urine Complete Analysis • Vitamin B12 • Testosterone - Total • C-Reactive Protein (CRP) • High Sensitive C-Reactive Protein (HSCRP) • HOMA-IR, Insulin Resistance Index • Estradiol (E2) • Glycosylated Haemoglobin (HbA1c) • HBsAg (Qualitative) (Rapid) • Vitamin D, Total • Immunoglobulin E (Total IgE) • Iron Profile • Lactate Dehydrogenase (LDH) • Lipase • Lipid Profile • Liver Function Test (LFT) • Magnesium (Mg) • Kidney Function Test with Electrolytes (KFT / RFT) • Microalbumin Creatinine Ratio, Urine • APO-A1/APO-B Ratio • Complete Blood Count (CBC) with ESR Reports Within 12 hours ₹ 4999
02:39 am
Agent
<b>Full Body Checkup - Comprehensive<br></b>Tests included Amylase C-Reactive Protein (CRP) High Sensitive C-Reactive Protein (HSCRP) Glycosylated Haemoglobin (HbA1c) Immunoglobulin E (Total IgE) Iron Profile Lipase Lipid Profile Liver Function Test (LFT) Magnesium (Mg) Microalbumin Creatinine Ratio, Urine Blood Sugar Thyroid Function Test (TFT) Urine Complete Analysis Vitamin B12 Vitamin D, Total Kidney Function Test with Electrolytes (KFT / RFT) APO-A1/APO-B Ratio Complete Blood Count (CBC) with ESR Reports Within 12 hours ₹ 3899
02:40 am
Agent
<b>Full Body Checkup - Advanced<br></b>Tests included • Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Microalbumin Creatinine Ratio, Urine • Vitamin B12 • Thyroid Function Test (TFT) • C-Reactive Protein (CRP) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • CBP • Urine Complete Analysis • Iron Profile • Blood Sugar • Lipid Profile Reports Within 6 hours "Vitamin D and Vitamin B12 tests might require additional time for processing, Upto 04 Hours" ₹ 2799
02:40 am
Agent
<b>Full Body Checkup - Essential<br></b>Tests included • Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Thyroid Function Test (TFT) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • Complete Blood Count (CBC) with ESR • Urine Complete Analysis • Vitamin B12 • Blood Sugar • Lipid Profile Reports Within 6 hours "Vitamin D and Vitamin B12 tests might require additional time for processing, Upto 04 Hours" ₹ 1599
02:40 am
Customer
I would prefer this plan..
02:40 am
Agent
We truly apologize; we're unable to see the tagged message. Could you please forward the text?
02:41 am
Customer
I would like to go for Full Body Checkup - Complete (Orange One Subscription)
02:43 am
Agent
Thank you for confirming!
02:43 am
Agent
‼️<b>Limited Time Offer‼️<br></b><b><br></b><b>We have introduced an annual health plan called ORANGE ONE, which makes your yearly health tests more affordable.</b> <i>This plan has:</i> <b><br>💰 ₹4,999 (one-time pay)<br>🧪 Includes 1 Full Body Checkup (Complete) + 10 free orders upto ₹2,000 each<br>📅 Valid for 12 months<br>🔍 Covers Top 100 most essential diagnostic tests<br>💉FREE Home Sample Collection</b> This is ideal for yearly checkups, fever episodes, thyroid/diabetes monitoring, vitamin checks &amp; overall preventive care. It saves you ₹20,000 on tests every year! One plan, unlimited peace of mind. <b>Please check out the link for more details: <a href="https://www.orangehealth.in/one" target="_blank" rel="noopener noreferrer">https://www.orangehealth.in/one</a></b>
02:43 am
Agent
These are the additional benefits you get in the subscription.
02:43 am
Customer
Yes you can schedule the visit now
02:44 am
Agent
To help you with the <b>booking process for slots,</b> please let us know the following details: <b>Patient's Name :<br></b><b>Primary Contact (For Communication):<br></b><b>Age :<br>Gender :<br>Preferred Slot: (Date &amp; Time)</b>
02:44 am
Customer
Amjad Khan 9008555007 44 Male 25/3/2026 8am to 9am
02:45 am
Agent
Thank you for sharing!
02:46 am
Agent
[Image] Apologies, slots before 10:30am are not available for today.
02:47 am
Customer
Can I directly visit the Orange Labs?
02:49 am
Agent
Yes, you can surely visit our lab for tests.
02:49 am
Agent
This will be taken after <b>10–12 hours of overnight fasting</b>. <i>(Can drink only plain water)</i> Please ensure you follow the fasting and timing instructions for accurate results.
02:50 am
Agent
https://www.orangehealth.in/stores Please click the link above for details about the walk-in centers near you. Visit the nearest location, and our team will assist you with the booking. Please note an appointment is not required.&nbsp;
02:50 am
Customer
Is it open know
02:50 am
Agent
Please note that our collection centers will be operational from 7:00 AM to 9:00 PM. For any assistance or queries, feel free to reach out to us; we’re happy to help!
02:50 am
Agent
Is there anything else I can assist you with?
02:50 am
Customer
Ok I will visit now
02:50 am
Agent
Sure, please feel free to walk in.
02:51 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:51 am
Customer
I'm visiting collection center, R T Nagar
03:01 am
Agent
Hi, Rolly Thakur here.
03:01 am
Agent
Good morning.
03:01 am
Agent
https://www.orangehealth.in/stores Please click the link above for details about the walk-in centers near you. Visit the nearest location, and our team will assist you with the booking. Please note an appointment is not required.&nbsp;
03:02 am
Agent
‼️<b>Limited Time Offer‼️<br></b><b><br></b><b>We have introduced an annual health plan called ORANGE ONE, which makes your yearly health tests more affordable.</b> <i>This plan has:</i> <b><br>💰 ₹4,999 (one-time pay)<br>🧪 Includes 1 Full Body Checkup (Complete) + 10 free orders upto ₹2,000 each<br>📅 Valid for 12 months<br>🔍 Covers Top 100 most essential diagnostic tests<br>💉FREE Home Sample Collection</b> This is ideal for yearly checkups, fever episodes, thyroid/diabetes monitoring, vitamin checks &amp; overall preventive care. It saves you ₹20,000 on tests every year! One plan, unlimited peace of mind. <b>Please check out the link for more details: <a href="https://www.orangehealth.in/one" target="_blank" rel="noopener noreferrer">https://www.orangehealth.in/one</a></b>
03:03 am
Agent
<b>Full Body Checkup - Complete (ONLY FOR ORANGE ONE SUBSCRIPTION)<br>Tests included</b> • Thyroid Function Test (TFT) • Amylase • Troponin-I • Urine Complete Analysis • Vitamin B12 • Testosterone - Total • C-Reactive Protein (CRP) • High Sensitive C-Reactive Protein (HSCRP) • HOMA-IR, Insulin Resistance Index • Estradiol (E2) • Glycosylated Haemoglobin (HbA1c) • HBsAg (Qualitative) (Rapid) • Vitamin D, Total • Immunoglobulin E (Total IgE) • Iron Profile • Lactate Dehydrogenase (LDH) • Lipase • Lipid Profile • Liver Function Test (LFT) • Magnesium (Mg) • Kidney Function Test with Electrolytes (KFT / RFT) • Microalbumin Creatinine Ratio, Urine • APO-A1/APO-B Ratio • Complete Blood Count (CBC) with ESR <b>Reports Within 12 hours<br>₹ 4999</b>
03:03 am
Agent
May I know if you would like to book with us?
03:03 am
Agent
May I please check if we’re still connected?
03:07 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
03:14 am
Agent
[Image]
03:14 am
Agent
on call with cx
03:15 am
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
03:15 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:15 am
Customer
It was good
08:32 am

AI Extraction

Customer Requests

  • Full Body Checkup - Complete (Orange One Subscription) confirmed

Patient

Name: Amjad Khan | Phone: 9008555007

Address

R T Nagar

Summary

Customer Amjad Khan (9008555007) confirmed booking for Full Body Checkup - Complete under Orange One Subscription (₹4,999) and decided to visit the collection center at R T Nagar as walk-in since morning slots were unavailable.

Actual Booking (CRM)

Tests: Full Body Checkup with Orange One

Patient: Amjad Khan

Address: N/A

Slot: 25-03-2026 08:42:35 AM

Findings (2)

critical missed test pending

Customer confirmed "Full Body Checkup - Complete (Orange One Subscription)" but it was not booked in the CRM order.

Expected: Full Body Checkup - Complete (Orange One Subscription)
critical wrong test pending

"Full Body Checkup with Orange One" was booked in the CRM order but the customer did not confirm it.

Actual: Full Body Checkup with Orange One

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