Conversation #480

Date: 2026-03-25 Associate: Unknown pending review

Conversation

Agent
<p>Hi Rishaan,</p><br><p><strong>eMedic </strong>[M D Waseem] is collecting the sample..</p><br><p>Please click on the below link 👇 to track/call the eMedic</p><br><p>https://via.sh/?id=WR3ULSkI </p>
06:29 am
Customer
Hello, please add iron and vit. D to the next test
02:46 am
Agent
Hi, Riya here.
02:46 am
Agent
Hi Jyotsna! I can help you add Iron Profile and Vitamin D to your next test. Let me connect you with our booking team — they'll update your order and share the final price right away. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay &amp; get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:46 am
Agent
Summary: new_booking Order: BLR5508385 | Phone: 7619455680 Reason: new_booking OMS: https://oms.orangehealth.in/request/BLR5508385 SuperCRM: https://supercrm.orangehealth.in/request/BLR5508385
02:46 am
Agent
Hi, Garima Sharma here.
02:46 am
Agent
Good morning.
02:46 am
Customer
Hi
02:47 am
Customer
Please add iron and Vit. D to the next test at 9 am
02:47 am
Customer
Also, what are the two types of iron tests available
02:48 am
Agent
May I know if this is related to an existing order?
02:48 am
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
02:51 am
Agent
Hi, K N here.
02:51 am
Agent
Good morning.
02:51 am
Agent
Kindly allow me a moment to review the chat history.
02:52 am
Agent
Kindly confirm the test details and inform us if you would like to add on this test. <b>Vitamin D, Total</b> Reports Within 6 hours ₹990 <b>Iron Profile</b> Reports Within 6 hours ₹1170 <b>OR </b> <b>Total Iron</b> Reports Within 6 hours ₹500
02:55 am
Agent
May I know if we are still connected?
02:56 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
02:57 am
Agent
As discussed over the call, I have added <b>Vitamin D - Abbot</b> (reports within 6 hours) and <b>Complete Blood Count (CBC) with ESR </b>(reports within 6 hours) to your order and shared the revised invoice and payment link on your registered mobile number. Your slot is scheduled at 9:00 AM along with the Glucose Tolerance Test (GTT) 3 samples, and the eMedic will collect samples for all three tests during the same visit.
03:20 am
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
03:20 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:20 am
Customer
Hello! I'm able to access the Vit D report , even though the website mentions that CBC report is ready too
07:21 am
Customer
Can you send my CBC report
07:22 am
Agent
Hi, Riya here.
03:52 pm
Customer
It was good
08:47 am

AI Extraction

Customer Requests

  • Iron Profile discussed
  • Vitamin D confirmed
  • CBC with ESR confirmed
  • CBC Report discussed

Patient

Name: Jyotsna | Phone: 7619455680

Summary

Customer requested to add Iron Profile and Vitamin D to next test at 9 AM. Agent confirmed Vitamin D and CBC were added to order with 9 AM slot; Iron Profile details were discussed but customer ultimately confirmed CBC instead. Customer later inquired about CBC report access.

Actual Booking (CRM)

Tests: Complete Blood Count (CBC) with ESR, Glucose Tolerance Test (GTT) 3 samples, Vitamin D - Abbot

Patient: Jyotsna tripathi

Address: N/A

Slot: 25-03-2026 07:00:00 AM

Findings (6)

critical missed test pending

Customer confirmed "Vitamin D" but it was not booked in the CRM order.

Expected: Vitamin D
critical missed test pending

Customer confirmed "CBC with ESR" but it was not booked in the CRM order.

Expected: CBC with ESR
critical wrong test pending

"Complete Blood Count (CBC) with ESR" was booked in the CRM order but the customer did not confirm it.

Actual: Complete Blood Count (CBC) with ESR
critical wrong test pending

"Glucose Tolerance Test (GTT) 3 samples" was booked in the CRM order but the customer did not confirm it.

Actual: Glucose Tolerance Test (GTT) 3 samples
critical wrong test pending

"Vitamin D - Abbot" was booked in the CRM order but the customer did not confirm it.

Actual: Vitamin D - Abbot
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Jyotsna Actual: Jyotsna tripathi

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