Conversation #481

Date: 2026-03-25 Associate: Unknown pending review

Conversation

Customer
Hi
02:44 am
Agent
Hi, Riya here.
02:44 am
Agent
Hi! I'm Riya from Orange Health 🧡 How can I help you today?
02:44 am
Customer
I want to order ca 125 test along with some other tests
02:45 am
Agent
Great! I can help you book CA 125 along with other tests. Let me connect you with our booking team — they'll confirm your location, finalize the package, and get you scheduled right away. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:45 am
Agent
Summary: new_booking Order: Unknown | Phone: 9326894319 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
02:45 am
Agent
Hi, Bhoomi Rai here.
02:45 am
Agent
Good morning!
02:45 am
Customer
Good morning
02:45 am
Agent
Sure, I will assist you with the same. Please allow me a moment to check the details.
02:46 am
Customer
Ok
02:46 am
Agent
Could you please share the other tests names so I can assist you better.
02:46 am
Customer
Cbc..esr...thyroid
02:47 am
Agent
Thank you for providing the details.
02:48 am
Agent
May I kindly know your <b>complete address with pincode</b> so I can confirm the cost and estimated report time for you?
02:48 am
Customer
2903 sunberry tower. Sector 8. Ghansoli. Navi Mumbai. 400701
02:49 am
Agent
Thank you for confirming the address.
02:50 am
Agent
<b>Here are the test details along with the estimated report time.<br><br></b> Complete Blood Count (CBC) with ESR - ₹440 - 6 hours Thyroid Function Test (TFT) - ₹530 - 6 hours Cancer Antigen 125 (CA 125) - ₹1600 - tomorrow 10pm <b>Total amount: ₹2570</b>
02:53 am
Customer
Okay
02:54 am
Customer
When can they collect sample
02:54 am
Agent
May I proceed with the booking?
02:54 am
Agent
Sure, I will check the available slots for you.
02:55 am
Customer
Yes
02:55 am
Agent
Thank you for confirming.
02:56 am
Agent
To help you with the booking process, please let us know the following details: <b>Patient's Name :<br></b><b>Primary Contact (For Communication):<br></b><b>Age :<br>Gender :<br>Preferred Slot: (Date &amp; Time)</b>
02:57 am
Customer
To help you with the booking process, please let us know the following details: **Patient's Name : Ranjita Khare ** **Primary Contact (For Communication): 93268 94319 ** *Age : 46 Gender : Female Preferred Slot: (Date &amp; Time)* today as early as possible
02:58 am
Agent
Thank you for providing the details.
02:59 am
Agent
Total Amount: ₹2570 <b>Discounted price:-₹2470<br>₹100 coupon discount applied</b>
03:02 am
Agent
[Image] Today these slots are available. Please confirm the slot timing.
03:02 am
Customer
10.15 am
03:03 am
Agent
Thank you for confirming.
03:03 am
Agent
<b>Collection day</b> Today, 25th March 2026 Collection slot 10:15 am
03:03 am
Agent
[Image]
03:03 am
Agent
<b>Thank you; your order has been scheduled!</b> I have shared the invoice and payment link with you on WhatsApp. ‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️ In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
03:03 am
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
03:03 am
Agent
Is there anything else I can assist you with?
03:03 am
Customer
Thats all for now
03:04 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:05 am
Customer
It was good
04:25 am

AI Extraction

Customer Requests

  • CA 125 confirmed
  • CBC confirmed
  • ESR confirmed
  • Thyroid Function Test (TFT) confirmed

Patient

Name: Ranjita Khare | Phone: 93268 94319

Address

2903 sunberry tower. Sector 8. Ghansoli. Navi Mumbai. 400701

Summary

Customer requested CA 125 test along with CBC, ESR, and Thyroid Function Test. All tests were confirmed and booked for today (25th March 2026) at 10:15 am at the provided Navi Mumbai address.

Actual Booking (CRM)

Tests: Complete Blood Count (CBC) with ESR, Thyroid Function Test (TFT), Cancer Antigen 125 (CA 125)

Patient: Ranjita Khare

Address: N/A

Slot: 25-03-2026 10:15:00 AM

Findings (5)

critical missed test pending

Customer confirmed "CA 125" but it was not booked in the CRM order.

Expected: CA 125
critical missed test pending

Customer confirmed "CBC" but it was not booked in the CRM order.

Expected: CBC
critical missed test pending

Customer confirmed "ESR" but it was not booked in the CRM order.

Expected: ESR
critical wrong test pending

"Complete Blood Count (CBC) with ESR" was booked in the CRM order but the customer did not confirm it.

Actual: Complete Blood Count (CBC) with ESR
critical wrong test pending

"Cancer Antigen 125 (CA 125)" was booked in the CRM order but the customer did not confirm it.

Actual: Cancer Antigen 125 (CA 125)

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