Conversation #483

Date: 2026-03-25 Associate: Shramishtha Sharma TTB pending review

Conversation

Customer
Needed some blood tests
02:48 am
Agent
Great! I'd be happy to help you book blood tests. Let me connect you with our booking team — they can guide you through available packages, pricing, and schedule your home collection right away. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:48 am
Agent
Summary: new_booking Order: Unknown | Phone: 9819014417 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
02:48 am
Agent
Hi, Shramishtha Sharma here.
02:48 am
Agent
Good morning!
02:48 am
Customer
Good morning
02:49 am
Agent
Sure, I will help with the test's details.
02:49 am
Customer
CBC F. BSL HbA1c Lipid profile S. Creat B-12 D-3 PSA
02:49 am
Agent
Thank you for sharing the details.
02:49 am
Customer
Cost estimate?
02:51 am
Agent
House No: Dr Naik B 104 Ambika CHS V B Phadke Road Mulund East Mumbai 400081 Above jankalyan bank Near campus hotelAmbika Apartment, 90 Feet Road, Deendayal Nagar, Mulund East, Mumbai, Maharashtra, India
02:51 am
Customer
Pricing?
02:51 am
Agent
<b>Kindly confirm the address so that I can share the estimated cost and report timings with you.</b>
02:51 am
Customer
Yes this is correct
02:52 am
Agent
Thank you for confirming.
02:52 am
Agent
I will let you know about the test details. Please give me a few minutes.
02:52 am
Customer
The patient is a doctor himself so kindly add necessary discounts and share
02:53 am
Agent
Sure, I will check the available discount for you.
02:53 am
Agent
Please stay connected while I look into your query.
02:53 am
Agent
Apologies for the delay. It is taking longer than usual; please stay connected while I fetch all the details for you.
02:55 am
Customer
Ok
02:55 am
Agent
Could you please specify the second test name. Is it FBS?
02:57 am
Customer
Yes
02:58 am
Agent
Thank you for confirming.
02:58 am
Agent
<b>These are the estimated cost and report timings.</b> Complete Blood Count (CBC) - ₹350 - 6 hours Glycosylated Haemoglobin (HbA1c) - ₹550 - 6 hours Lipid Profile - ₹700 - 6 hours Creatinine - ₹250 - 6 hours Vitamin D 1,25-Dihydroxy - ₹4200 - tomorrow 10pm Vitamin B12 - ₹990 - 6 hours Prostate Specific Antigen (PSA) - ₹1000 - 6 hours Fasting Blood Sugar (FBS) - ₹120 - 6 hours <b>Total amount: ₹ 8160/-</b>
03:00 am
Agent
I am sharing you the total amount after applying the available discount.
03:02 am
Agent
<b>Total Amount: ₹7160/-<br>₹1000 coupon discount applied</b>
03:03 am
Agent
May I please check if we’re still connected?
03:06 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
03:08 am
Customer
Yes but this looks quite expensive...let me check with others. I will revert back if needed. Thanks
03:08 am
Agent
The individual tests mentioned are priced at [<b>₹ Rs.]</b>. However, we have a package that includes these tests along with additional parameters at a lower cost of <b>[₹ Rs]</b>. Would you like me to share more details?
03:08 am
Agent
[Image]
03:09 am
Customer
Yes pl
03:09 am
Agent
Please allow me a few minutes to revert back to you regarding this.
03:10 am
Agent
<b>These are the estimated cost and report timings.</b> <b>Full Body Checkup - Essential<br>Tests included</b> • Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Thyroid Function Test (TFT) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • Complete Blood Count (CBC) with ESR • Urine Complete Analysis • Vitamin B12 • Blood Sugar • Lipid Profile <b>Reports Within 6 hours<br>₹ 1599</b>
03:15 am
Agent
These tests will be added individually as they are not included in the package rest all the tests are incvluded in this package.Prostate Specific Antigen (PSA) ₹ 1000 Vitamin D 1,25-Dihydroxy ₹ 4200
03:16 am
Customer
How much is the total
03:19 am
Agent
<b>Total Amount will be: ₹6019/<br>₹780 coupon discount applied</b>
03:21 am
Agent
Would you like me to proceed with the booking?
03:21 am
Agent
May I please check if we’re still connected?
03:23 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
03:25 am
Agent
[Image] cx will call after some time.
03:26 am
Agent
Please feel free to reach out at your convenience; we'll be happy to assist!
03:26 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:26 am

AI Extraction

Customer Requests

  • CBC discussed
  • FBS confirmed
  • HbA1c discussed
  • Lipid Profile discussed
  • Creatinine discussed
  • Vitamin B12 discussed
  • Vitamin D discussed
  • PSA discussed

Patient

Name: N/A | Phone: 9819014417

Address

Dr Naik B 104 Ambika CHS V B Phadke Road Mulund East Mumbai 400081, Near campus hotel, Ambika Apartment, 90 Feet Road, Deendayal Nagar, Mulund East, Mumbai, Maharashtra, India

Summary

Customer requested 8 specific blood tests (CBC, FBS, HbA1c, Lipid Profile, Creatinine, B12, D-3, PSA). Agent provided pricing and suggested Full Body Checkup package, but customer hesitated on pricing and requested callback without confirming booking.

Actual Booking (CRM)

Tests: Full Body Checkup - Essential

Patient: Dr Naik

Address: N/A

Slot: N/A

Findings (2)

critical missed test pending

Customer confirmed "FBS" but it was not booked in the CRM order.

Expected: FBS
critical wrong test pending

"Full Body Checkup - Essential" was booked in the CRM order but the customer did not confirm it.

Actual: Full Body Checkup - Essential

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