Conversation #487

Date: 2026-03-25 Associate: Garima Sharma TTB pending review

Conversation

Agent
These are the available slots: [Image]
03:42 am
Agent
Are we still connected? 
03:44 am
Customer
Pls book for 8:30 am tomorrow
03:45 am
Agent
Thank you for the confirmation.
03:46 am
Customer
And pls make sure that expert should come
03:46 am
Agent
Collection day Tomorrow, 26th March 2026 Collection slot 08:30 am [Image]
03:46 am
Agent
<b>Thank you; your order has been scheduled!</b> I have shared the invoice and payment link with you on WhatsApp. ‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️ In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
03:47 am
Agent
At Orange Health Labs, we ensure no batching, provide painless sample collection, and offer quick, accurate reports. We assure you that you will have a seamless experience with us.
03:47 am
Customer
Same time add more test for me
03:48 am
Agent
May I know the tests that you require?
03:49 am
Customer
1. Cholesterol 2. ⁠Thyroid TFT
03:49 am
Agent
Thank you for the confirmation.
03:49 am
Agent
To help you with the booking process, please let us know the following details: <b>Patient's Name :<br></b><b>Primary Contact (For Communication):<br></b><b>Age :<br>Gender :</b>
03:49 am
Customer
Patient name : Akhilesh
03:49 am
Agent
Kindly mention the age of the patient.
03:50 am
Customer
Patient name : Akhilesh Mob-7507308822 Age: 37 Gender: Male
03:50 am
Agent
Thank you for sharing the details.
03:51 am
Agent
<b>Total Amount for both patients after discount: ₹2690</b>
03:52 am
Customer
Ok
03:52 am
Customer
Since I am exploring Orange first time based on my friend recommendation
03:53 am
Agent
Collection day Tomorrow, 26th March 2026 Collection slot 08:30 am [Image] [Image]
03:53 am
Agent
<b>Thank you; your order has been scheduled!</b> I have shared the invoice and payment link with you on WhatsApp. ‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️ In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
03:53 am
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
03:53 am
Agent
- <b>Fasting Sample (FBS)</b>: This will be taken after <b>10–12 hours of overnight fasting</b>. <i>(Can drink only plain water)</i>
03:53 am
Customer
So being first time customer I should get some decent discount
03:53 am
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit. The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b>
03:53 am
Customer
Can you reply on this
03:54 am
Agent
I have provided you with maximum discount applicable to your order.
03:57 am
Agent
Are we still connected?&nbsp;
03:59 am
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
04:00 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
04:01 am
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
04:01 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:01 am
Customer
NP. Thanks
04:19 am
Agent
Hi, Garima Sharma here.
04:19 am
Agent
Good morning.
04:19 am
Customer
Pls make sure that person will come on time
04:19 am
Agent
Sure the emedic will call you before the time.
04:25 am
Agent
Is there anything else I can assist you with?
04:25 am
Agent
Please feel free to reach out for any further assistance. We'll be happy to assist you!
04:28 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:29 am

AI Extraction

Customer Requests

  • Cholesterol confirmed
  • Thyroid TFT confirmed

Patient

Name: Akhilesh | Phone: 7507308822

Summary

Customer booked collection slot for 8:30 am on 26th March 2026 and confirmed Cholesterol and Thyroid TFT tests. Patient Akhilesh, 37-year-old male.

Actual Booking (CRM)

Tests: Complete Haemogram (CBP), Urine Complete Analysis, Thyroid Stimulating Hormone - TSH (Abbot), T4 - Free (Abbot), Fasting Blood Sugar (FBS), Creatinine, Cholesterol Total, Cholesterol Total, Thyroid Function Test - TFT (Abbot)

Patient: Swati Dwivedi

Address: N/A

Slot: 26-03-2026 08:30:00 AM

Findings (12)

critical missed test pending

Customer confirmed "Cholesterol" but it was not booked in the CRM order.

Expected: Cholesterol
critical missed test pending

Customer confirmed "Thyroid TFT" but it was not booked in the CRM order.

Expected: Thyroid TFT
critical wrong test pending

"Complete Haemogram (CBP)" was booked in the CRM order but the customer did not confirm it.

Actual: Complete Haemogram (CBP)
critical wrong test pending

"Urine Complete Analysis" was booked in the CRM order but the customer did not confirm it.

Actual: Urine Complete Analysis
critical wrong test pending

"Thyroid Stimulating Hormone - TSH (Abbot)" was booked in the CRM order but the customer did not confirm it.

Actual: Thyroid Stimulating Hormone - TSH (Abbot)
critical wrong test pending

"T4 - Free (Abbot)" was booked in the CRM order but the customer did not confirm it.

Actual: T4 - Free (Abbot)
critical wrong test pending

"Fasting Blood Sugar (FBS)" was booked in the CRM order but the customer did not confirm it.

Actual: Fasting Blood Sugar (FBS)
critical wrong test pending

"Creatinine" was booked in the CRM order but the customer did not confirm it.

Actual: Creatinine
critical wrong test pending

"Cholesterol Total" was booked in the CRM order but the customer did not confirm it.

Actual: Cholesterol Total
critical wrong test pending

"Cholesterol Total" was booked in the CRM order but the customer did not confirm it.

Actual: Cholesterol Total
critical wrong test pending

"Thyroid Function Test - TFT (Abbot)" was booked in the CRM order but the customer did not confirm it.

Actual: Thyroid Function Test - TFT (Abbot)
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Akhilesh Actual: Swati Dwivedi

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