Conversation #498

Date: 2026-03-25 Associate: Unknown pending review

Conversation

Agent
Great! Let me connect you with our booking team right away. They'll help you choose the right tests and get you scheduled for home collection. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:40 am
Agent
Summary: new_booking Order: Unknown | Phone: 8867644115 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
03:40 am
Agent
Hi, Rachel George here.
03:40 am
Customer
In Rxn
03:40 am
Customer
Need these tests
03:40 am
Agent
Hi, Garima Sharma here.
03:40 am
Agent
Good morning.
03:40 am
Customer
Good morning
03:41 am
Customer
Need these tests
03:41 am
Agent
Sure, I will assist you with the same.
03:43 am
Agent
Munnekolala Road, Muneshwara Layout, Rajasree Layout, Thubarahalli, Munnekollal, Bengaluru, Karnataka, India House No: House No: No.130/55, Aswath nilaya, 4th cross ,B block, Muneshwara layout, Munnekolala, Marathahalli Bangalore-560037, Floor No: , Block/Tower: , Landmark: , Directions:, Floor No: , Block/Tower: , Landmark: , Directions: <b>Kindly confirm whether the address is correct.</b>
03:44 am
Customer
Yes
03:45 am
Customer
[Image]
03:45 am
Customer
How much will cost?
03:46 am
Agent
Thank you for confirming.
03:49 am
Agent
Kindly hold while I look into this query for you.
03:49 am
Agent
<b>Here are the individual test costs, along with their respective report availability timelines:</b> Hepatitis C Virus antibodies (Anti HCV) - Total - ₹900 - 12 hours Rapid Syphilis IgG/IgM - ₹350 - 6 hours HBsAg (ECLIA) - ₹940 - 12 hours HIV 1&amp;2 (ECLIA) - ₹1250 - 12 hours Glycosylated Haemoglobin (HbA1c) - ₹490 - 6 hours Fasting Blood Sugar (FBS) - ₹180 - 6 hours Complete Blood Count (CBC) - ₹480 - 6 hours Glucose Challenge Test (75 g) - 2 hours - ₹550 - 6 hours <b><br></b> <b>Total amount: ₹ 5140/-</b>
03:55 am
Agent
May I know if you would like to proceed with the booking?
03:55 am
Customer
No discount?
03:57 am
Customer
Give some discounts?
03:58 am
Agent
Sure, I will assist you with the same.
04:06 am
Agent
<b>Here are the individual test costs, along with their respective report availability timelines:</b> Hepatitis C Virus antibodies (Anti HCV) - Total - ₹900 - 12 hours Rapid Syphilis IgG/IgM - ₹350 - 6 hours HBsAg (ECLIA) - ₹940 - 12 hours HIV 1&amp;2 (ECLIA) - ₹1250 - 12 hours Glycosylated Haemoglobin (HbA1c) - ₹490 - 6 hours Fasting Blood Sugar (FBS) - ₹180 - 6 hours Complete Blood Count (CBC) - ₹480 - 6 hours Glucose Challenge Test (75 g) - 2 hours - ₹550 - 6 hours <b>Total amount: ₹ 5140/-</b> <b>After discount: ₹ 4369/-</b>
04:08 am
Agent
May I know if you would like to proceed with the booking?
04:08 am
Customer
?
04:11 am
Agent
May I know if you would like to proceed with the booking?
04:11 am
Agent
May I please check if we’re still connected?
04:14 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
04:18 am
Agent
[Image]
04:18 am
Agent
To help you with the booking process, please let us know the following details: <b>Patient's Name :<br></b><b>Primary Contact (For Communication):<br></b><b>Age :<br>Gender :<br>Preferred Slot: (Date &amp; Time)</b>
04:19 am
Agent
[Image] Could you please confirm the slot for the booking?
04:24 am
Agent
PATIENT NAME Meghamala PATIENT CONTACT 8867644115 TOTAL AMOUNT ₹4369.00 TESTS Glucose Challenge Test (75 g) - 2 hours Complete Blood Count (CBC) Fasting Blood Sugar (FBS) Glycosylated Haemoglobin (HbA1c) HIV 1&amp;2 (ECLIA) HBsAg (ECLIA) Rapid Syphilis IgG/IgM Hepatitis C Virus antibodies (Anti HCV) - Total
04:28 am
Agent
<b>Primary Collection</b> Day: Tomorrow, 26th March 2026 Time: 08:30 am
04:28 am
Agent
<b>Recollection 2</b> Day: Tomorrow, 26th March 2026 Time: 10:30 am
04:28 am
Agent
[Image]
04:28 am
Agent
- <b>Fasting Sample (FBS)</b>: This will be taken after <b>10–12 hours of overnight fasting</b>. <i>(Can drink only plain water)</i>
04:29 am
Agent
<b>Thank you; your order has been scheduled!</b> I have shared the invoice and payment link with you on WhatsApp. ‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️ In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
04:29 am
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
04:29 am
Agent
Is there anything else I can assist you with?
04:29 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:30 am
Customer
Plz tri to send b4 7pm, as I have appointment at 7pm
10:27 am
Agent
<p>Hi Ravi Vinod Kumar,</p><br><p>Some of the results for your order BLR5512144 are ready.</p><br><p>You can expect the next set of results by 08:20 PM on March 26, 2026, and the final report by 08:20 PM on March 26, 2026.</p><br><p>How can we help you?</p>
10:27 am

AI Extraction

Customer Requests

  • Hepatitis C Virus antibodies (Anti HCV) confirmed
  • Rapid Syphilis IgG/IgM confirmed
  • HBsAg (ECLIA) confirmed
  • HIV 1&2 (ECLIA) confirmed
  • Glycosylated Haemoglobin (HbA1c) confirmed
  • Fasting Blood Sugar (FBS) confirmed
  • Complete Blood Count (CBC) confirmed
  • Glucose Challenge Test (75 g) confirmed
  • Discount confirmed
  • Results before 7pm discussed

Patient

Name: Meghamala | Phone: 8867644115

Address

House No: No.130/55, Aswath nilaya, 4th cross, B block, Muneshwara layout, Munnekolala, Marathahalli Bangalore-560037

Summary

Customer Meghamala requested 8 tests including blood work and disease screening panels. Booking was confirmed for March 26, 2026 with primary collection at 08:30 am and recollection at 10:30 am after discount was applied, bringing total from ₹5140 to ₹4369.

Actual Booking (CRM)

Tests: Glucose Challenge Test (75 g) - 2 hours, Complete Blood Count (CBC), Fasting Blood Sugar (FBS), Glycosylated Haemoglobin (HbA1c), HIV 1&2 (ECLIA), HBsAg (ECLIA), Rapid Syphilis IgG/IgM, Hepatitis C Virus antibodies (Anti HCV) - Total

Patient: Meghamala

Address: N/A

Slot: 26-03-2026 08:30:00 AM

Findings (5)

critical missed test pending

Customer confirmed "Hepatitis C Virus antibodies (Anti HCV)" but it was not booked in the CRM order.

Expected: Hepatitis C Virus antibodies (Anti HCV)
critical missed test pending

Customer confirmed "Glucose Challenge Test (75 g)" but it was not booked in the CRM order.

Expected: Glucose Challenge Test (75 g)
critical missed test pending

Customer confirmed "Discount" but it was not booked in the CRM order.

Expected: Discount
critical wrong test pending

"Glucose Challenge Test (75 g) - 2 hours" was booked in the CRM order but the customer did not confirm it.

Actual: Glucose Challenge Test (75 g) - 2 hours
critical wrong test pending

"Hepatitis C Virus antibodies (Anti HCV) - Total" was booked in the CRM order but the customer did not confirm it.

Actual: Hepatitis C Virus antibodies (Anti HCV) - Total

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