Conversation #501
Conversation
Agent
Hi, Riya here.
03:45 am
Agent
Hi Veena! 👋 I can see your order NOA5509745 is currently being processed. You have a second collection happening right now at 9:30 AM with eMedic Rupesh Sharma. You can track him here: https://via.sh/?id=t2YPuogA
Your first 7 reports out of 11 are already ready, and all remaining reports will be done by 12:43 PM today. What do you need help with?
03:45 am
Customer
Can I add another test?
03:45 am
Agent
Sure! Let me connect you with our booking team — they can add a test to your order or help you book a separate one. One moment.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:45 am
Agent
Summary: new_booking
Order: NOA5509745 | Phone: 9818390765
Reason: new_booking
OMS: https://oms.orangehealth.in/request/NOA5509745
SuperCRM: https://supercrm.orangehealth.in/request/NOA5509745
03:45 am
Agent
Hi, Bhoomi Rai here.
03:45 am
Customer
Hi
03:45 am
Agent
Good morning!
03:46 am
Customer
Can I add another test?
03:46 am
Agent
Yes, may I know if that are referring to an existing order or a new order?
03:47 am
Customer
I had ordered some tests and the first sample has been collected
03:47 am
Customer
Can I add a test to that collected sample
03:48 am
Customer
The collection agent has taken a urine sample
03:48 am
Customer
I would like to add a urine albumin test
03:49 am
Agent
Sure, just for confirmation, you want to add the test on the same order?
03:49 am
Customer
Yes
03:49 am
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
03:49 am
Agent
Hi, Aditya here.
03:49 am
Agent
Good morning!
03:50 am
Customer
Hi
03:50 am
Customer
Please go through my query
03:50 am
Agent
Kindly hold while I look into this query for you.
03:50 am
Customer
Okay
03:53 am
Agent
Please allow me a moment while I check.
03:54 am
Agent
<b>Microalbumin Creatinine Ratio, Urine<br> Reports Within 6 hours<br>₹700</b>
03:58 am
Customer
Yes
03:58 am
Agent
May I know if you would like to provide a fresh sample for this test, or would you like us to proceed with the same sample?
03:59 am
Customer
Please proceed with the same sample
03:59 am
Agent
Please allow me a few minutes to revert back to you regarding this.
04:00 am
Customer
Okay
04:00 am
Agent
Kindly ignore the collection message.
04:04 am
Customer
Okay
04:04 am
Customer
Paid
04:06 am
Customer
Is anything else required from my end?
04:08 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:13 am
Agent
No, we have added the test.
04:13 am
Agent
Is there anything else I can assist you with?
04:13 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:17 am
AI Extraction
Customer Requests
- Microalbumin Creatinine Ratio, Urine confirmed
Patient
Name: Veena | Phone: 9818390765
Summary
Customer Veena requested to add a urine albumin test (Microalbumin Creatinine Ratio) to her existing order NOA5509745 using the same urine sample already collected. The request was confirmed and the test was added to the order.
Actual Booking (CRM)
Tests: Post Prandial Blood Sugar (PPBS), Microalbumin Creatinine Ratio, Urine, Full Body Checkup - Essential
Patient: Satish Kumar Mishra
Address: N/A
Slot: 25-03-2026 06:45:00 AM
Findings (3)
critical
wrong test
pending
"Post Prandial Blood Sugar (PPBS)" was booked in the CRM order but the customer did not confirm it.
Actual: Post Prandial Blood Sugar (PPBS)
critical
wrong test
pending
"Full Body Checkup - Essential" was booked in the CRM order but the customer did not confirm it.
Actual: Full Body Checkup - Essential
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: Veena
Actual: Satish Kumar Mishra