Conversation #502

Date: 2026-03-25 Associate: Bhoomi Rai TTB pending review

Conversation

Customer
View Full Report
08:20 am
Agent
<p>Rupal Prakash, Thank you for your response. </p><p>Wishing you good health!</p>
08:20 am
Customer
Hi, I need some support. Can you help me?
04:04 am
Agent
Hi, Riya here.
04:04 am
Agent
Hi Rupal! I'm Riya from Orange Health 🧡 Of course, I'm here to help. What do you need assistance with today?
04:04 am
Customer
Booking
04:04 am
Agent
Great! Let me connect you with our booking team right away — they'll help you choose the right tests and get you scheduled. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay &amp; get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
04:04 am
Agent
Summary: new_booking Order: Unknown | Phone: 7799277529 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
04:04 am
Agent
Hi, Rolly Thakur here.
04:04 am
Customer
Call
04:04 am
Agent
Good morning.
04:04 am
Agent
Hi, Bhoomi Rai here.
04:05 am
Agent
Good morning!
04:05 am
Customer
Call on the same number
04:06 am
Agent
Certainly, I will be connecting with you over a call shortly.
04:06 am
Agent
[Image]
04:06 am
Agent
[Image]
04:10 am
Agent
ECC Rd, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka 560066, India
04:11 am
Customer
Tower 2, 12151 , tower 2 , 15th floor Prestige waterford Ecc Road Pattandur Agrahara Whitefield, Bengaluru 560066
04:12 am
Agent
Thank you for confirming the address.
04:12 am
Agent
I will let you know about the test details. Please give me a few minutes.
04:14 am
Agent
<b>PCOD Screening - Comprehensive</b> Tests included • Complete Blood Count (CBC) with ESR • Sex Hormone Binding Globulin (SHBG) • Thyroid Function Test (TFT) • Testosterone - Total • C-Reactive Protein (CRP) • Glycosylated Haemoglobin (HbA1c) • Prolactin • Dehydroepiandrosterone Sulphate (DHEAS) • Anti-Müllerian Hormone (AMH) • Insulin - Random • LH:FSH ratio Reports Within 12 hours ₹5999 Fasting Blood Sugar (FBS) - ₹180 - 6 hours Ferritin - ₹1100 - 12 hours Insulin - Fasting - ₹1080 - 12 hours Vitamin D, Total - ₹990 - 6 hours <b>Total amount: ₹-9349</b>
04:16 am
Agent
May I proceed with the booking?
04:16 am
Agent
Are we still connected?
04:19 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
04:23 am
Agent
[Image]
04:24 am
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
04:24 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:24 am

AI Extraction

Customer Requests

  • PCOD Screening - Comprehensive discussed

Patient

Name: Rupal Prakash | Phone: 7799277529

Address

Tower 2, 12151, tower 2, 15th floor, Prestige waterford, Ecc Road Pattandur Agrahara Whitefield, Bengaluru 560066

Summary

Customer Rupal Prakash requested a new booking for health testing. Agent presented PCOD Screening - Comprehensive package with additional tests, but customer became unavailable before confirming; contact was not established.

Actual Booking (CRM)

Tests: Anti Mullerian Hormone (AMH), Vitamin D - Abbot, HOMA-IR, Insulin Resistance Index, PCOD Screening, Vitamin D - Abbot, HOMA-IR, Insulin Resistance Index, Haemoglobin (Hb), Insulin - Random

Patient: Rupal Prakash

Address: N/A

Slot: 26-03-2026 07:00:00 AM

Findings (8)

critical wrong test pending

"Anti Mullerian Hormone (AMH)" was booked in the CRM order but the customer did not confirm it.

Actual: Anti Mullerian Hormone (AMH)
critical wrong test pending

"Vitamin D - Abbot" was booked in the CRM order but the customer did not confirm it.

Actual: Vitamin D - Abbot
critical wrong test pending

"HOMA-IR, Insulin Resistance Index" was booked in the CRM order but the customer did not confirm it.

Actual: HOMA-IR, Insulin Resistance Index
critical wrong test pending

"PCOD Screening" was booked in the CRM order but the customer did not confirm it.

Actual: PCOD Screening
critical wrong test pending

"Vitamin D - Abbot" was booked in the CRM order but the customer did not confirm it.

Actual: Vitamin D - Abbot
critical wrong test pending

"HOMA-IR, Insulin Resistance Index" was booked in the CRM order but the customer did not confirm it.

Actual: HOMA-IR, Insulin Resistance Index
critical wrong test pending

"Haemoglobin (Hb)" was booked in the CRM order but the customer did not confirm it.

Actual: Haemoglobin (Hb)
critical wrong test pending

"Insulin - Random" was booked in the CRM order but the customer did not confirm it.

Actual: Insulin - Random

Submit Review