Conversation #503

Date: 2026-03-25 Associate: Unknown pending review

Conversation

Agent
Hi, Riya here.
04:03 am
Agent
Hi Pratima! I can see your sample collection was scheduled for 24 March at 6:00 AM, and it's already been completed by our eMedic Mahesh Rana. Your tests are now being processed. Your reports will be ready by 28 March. Is there something else I can help you with?
04:03 am
Customer
Maine aaj kuch or test krana th
04:03 am
Agent
Got it, Pratima! You'd like to book additional tests today. Let me connect you with our booking team right away — they can help you add new tests or create a fresh booking. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
04:03 am
Agent
Summary: new_booking Order: DEL5506357 | Phone: 9560628839 Reason: new_booking OMS: https://oms.orangehealth.in/request/DEL5506357 SuperCRM: https://supercrm.orangehealth.in/request/DEL5506357
04:03 am
Agent
Hi, Yash Goswami here.
04:03 am
Customer
9:30
04:03 am
Agent
Good morning!
04:03 am
Agent
How may I assist you?
04:04 am
Customer
Sir plz jaldi bhej dijiye na qki mujhe ultrasound karana hai Khali pet to main iske baad jaugi
04:04 am
Agent
I will surely assist you with your concern. Could you kindly elaborate on your concern in order for me to assist you promptly?
04:06 am
Customer
[Image]
04:07 am
Customer
Ye do test krana
04:07 am
Customer
Mujhe
04:07 am
Customer
Aaj 9:30 koi aane wale the
04:08 am
Customer
Ap btaoge kab aayege oh
04:08 am
Agent
Sure, I will check the details. Please give me a moment.
04:09 am
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
04:09 am
Agent
Hi, Gaurav G here.
04:09 am
Agent
<b>Good Morning!</b>
04:09 am
Agent
We sincerely regret the inconvenience caused. Upon review, it has been identified that an unexpected technical breakdown in the system occurred, which unfortunately resulted in orders not being reflected in the eMedic's application. Shall I reschedule the sample collection ?
04:10 am
Customer
Sir jaldi nhi ho sakta h ky
04:11 am
Customer
Mujhe ultrasound krana Khali pet
04:12 am
Customer
Main Inka wait kar rhi hu
04:12 am
Customer
Qki mujhe aahi oh v krana
04:12 am
Agent
I am sorry for the inconvenience.
04:12 am
Agent
I have confirmed the slot for 11.15 AM
04:12 am
Agent
I hope this is convenient for you.
04:13 am
Agent
Is there anything else I can assist you with?
04:15 am
Agent
https://orange-health.freshdesk.com/a/tickets/2856647
04:16 am
Customer
Nhi
04:16 am
Agent
We truly appreciate your patience and understanding.
04:16 am
Agent
We will ensure the samples are collected without any hassle.
04:16 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:16 am
Customer
https://maps.google.com/maps?q=28.4737904,77.0900688
09:52 am
Agent
<p>Hi Pratima ,</p><br><p>Your order DEL5526873 is scheduled for 03:30 PM on March 28, 2026.</p><br><p>The eMedic will be assigned <strong>30 mins</strong> before your sample collection time.</p><br><p>How can we help you?</p>
09:52 am

AI Extraction

Customer Requests

  • Ultrasound confirmed
  • Two tests (image reference) confirmed

Patient

Name: Pratima | Phone: 9560628839

Address

28.4737904,77.0900688

Summary

Customer Pratima requested additional tests including ultrasound on an empty stomach. After system issues caused rescheduling, the sample collection was confirmed for 11:15 AM, with a later order scheduled for 3:30 PM on March 28, 2026.

Actual Booking (CRM)

Tests: C-Reactive Protein (CRP), Thyroid Function Test (TFT), Monsoon Fever Panel

Patient: Pratima

Address: N/A

Slot: 24-03-2026 06:00:00 AM

Findings (5)

critical missed test pending

Customer confirmed "Ultrasound" but it was not booked in the CRM order.

Expected: Ultrasound
critical missed test pending

Customer confirmed "Two tests (image reference)" but it was not booked in the CRM order.

Expected: Two tests (image reference)
critical wrong test pending

"C-Reactive Protein (CRP)" was booked in the CRM order but the customer did not confirm it.

Actual: C-Reactive Protein (CRP)
critical wrong test pending

"Thyroid Function Test (TFT)" was booked in the CRM order but the customer did not confirm it.

Actual: Thyroid Function Test (TFT)
critical wrong test pending

"Monsoon Fever Panel" was booked in the CRM order but the customer did not confirm it.

Actual: Monsoon Fever Panel

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