Conversation #507

Date: 2026-03-25 Associate: Gaurav Singh TTB pending review

Conversation

Customer
Yes same tests
05:29 am
Agent
Hi, Garima Sharma here.
05:29 am
Agent
Good morning.
05:29 am
Customer
Just wanted to check if the comprehensive doesnt cover the above tests?
05:30 am
Agent
<b>Full Body Checkup - Comprehensive</b> Tests included Amylase C-Reactive Protein (CRP) High Sensitive C-Reactive Protein (HSCRP) Glycosylated Haemoglobin (HbA1c) Immunoglobulin E (Total IgE) Iron Profile Lipase Lipid Profile Liver Function Test (LFT) Magnesium (Mg) Microalbumin Creatinine Ratio, Urine Blood Sugar Thyroid Function Test (TFT) Urine Complete Analysis Vitamin B12 Vitamin D, Total Kidney Function Test with Electrolytes (KFT / RFT) APO-A1/APO-B Ratio Complete Blood Count (CBC) with ESR <b>Reports Within 12 hours<br>₹ 3899</b>
05:36 am
Agent
Sure, in the comprehensive package includes all the test.
05:36 am
Customer
Harmone profile is included in comprehensive or advanced?
05:37 am
Customer
And what about cholestrol? Is it in comprehensive or advanced?
05:38 am
Agent
Yes, it is covered in the comprehensive package under the lipid profile.
05:41 am
Agent
May I please check if we’re still connected?
05:46 am
Customer
Yes
05:46 am
Customer
Not in advanced?
05:47 am
Customer
And does advanced include postpradial blood sugar?
05:49 am
Agent
Certainly, I will be connecting with you over a call shortly.
05:50 am
Agent
<b>Ultra Full Body Checkup – Female</b> Tests Included Alpha Feto Protein (AFP) Amylase Anti Thyroid Peroxidase (Anti-TPO) Antibody Cancer Antigen 125 (CA 125) Cortisol (Random) C-Reactive Protein (CRP) High Sensitive C-Reactive Protein (HSCRP) Estradiol (E2) Ferritin Glycosylated Haemoglobin (HbA1c) HBsAg (ECLIA) Homocysteine (HCY) Immunoglobulin E (Total IgE) Iron Profile Lactate Dehydrogenase (LDH) Lipase Lipid Profile Liver Function Test (LFT) Magnesium (Mg) Microalbumin Creatinine Ratio, Urine Progesterone Rheumatoid Factor (RA) Quantitative Troponin-I Urine Complete Analysis Vitamin B12 Folic Acid (Vitamin B9) CA 15.3 (Breast Cancer Marker) Carbohydrate Antigen 19-9 (CA 19-9) Carcinoembryonic Antigen (CEA) Dehydroepiandrosterone Sulphate (DHEAS) Free Thyroid Profile HOMA-IR (Insulin Resistance Index) Lipoprotein (a) Mercury Level N-terminal pro B-Type Natriuretic Peptide (NT-pro BNP) Testosterone – Total Zinc Vitamin D, Total Kidney Function Test with Electrolytes (KFT / RFT) APO-A1 / APO-B Ratio <b><br>Reports Within 6 days<br>₹11999</b>
05:56 am
Agent
Please feel free to reach out for any further assistance. We'll be happy to assist you!
05:56 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
05:57 am
Customer
I want to go ahead with this
03:24 pm
Agent
Hi, Riya here.
03:24 pm
Agent
Hi Roshni! 🧡 I'd love to help you move forward. Could you tell me what you'd like to go ahead with — are you looking to book a test, or do you need help with something else?
03:24 pm
Customer
*Full Body Checkup - Comprehensive* Tests included Amylase C-Reactive Protein (CRP) High Sensitive C-Reactive Protein (HSCRP) Glycosylated Haemoglobin (HbA1c) Immunoglobulin E (Total IgE) Iron Profile Lipase Lipid Profile Liver Function Test (LFT) Magnesium (Mg) Microalbumin Creatinine Ratio, Urine Blood Sugar Thyroid Function Test (TFT) Urine Complete Analysis Vitamin B12 Vitamin D, Total Kidney Function Test with Electrolytes (KFT / RFT) APO-A1/APO-B Ratio Complete Blood Count (CBC) with ESR *Reports Within 12 hours ₹ 3899*
03:24 pm
Agent
Perfect! I can see you're interested in the Full Body Checkup - Comprehensive at ₹3,899 with reports in 12 hours. Let me connect you with our booking team to finalize your order and schedule your home collection. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay &amp; get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:24 pm
Agent
Summary: new_booking Order: Unknown | Phone: 9036615111 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
03:24 pm
Agent
Hi, Gaurav Singh here.
03:24 pm
Agent
Good evening!
03:25 pm
Customer
Yes
03:25 pm
Agent
Sure! I will help you with the booking.
03:26 pm
Agent
Please let us know the following details: <b>Patient's Name :<br>Contact for Communication:&nbsp;<br>Age : <br>Gender : <br>Address : <i>(Complete address with pincode)</i></b>
03:26 pm
Agent
Are we still connected?
03:29 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
03:33 pm
Agent
[Image]
03:34 pm
Agent
cx already booked
03:34 pm
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
03:34 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:34 pm

AI Extraction

Customer Requests

  • Full Body Checkup - Comprehensive confirmed

Patient

Name: Roshni | Phone: 9036615111

Summary

Customer inquired about test coverage in comprehensive vs advanced packages, specifically regarding hormone profile, cholesterol, and postprandial blood sugar. Customer ultimately confirmed booking for Full Body Checkup - Comprehensive at ₹3,899 with 12-hour reports.

Actual Booking (CRM)

Tests: Full Body Checkup - Essential

Patient: Roshni batavia batavia

Address: N/A

Slot: 26-03-2026 09:00:00 AM

Findings (3)

critical missed test pending

Customer confirmed "Full Body Checkup - Comprehensive" but it was not booked in the CRM order.

Expected: Full Body Checkup - Comprehensive
critical wrong test pending

"Full Body Checkup - Essential" was booked in the CRM order but the customer did not confirm it.

Actual: Full Body Checkup - Essential
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Roshni Actual: Roshni batavia batavia

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