Conversation #508

Date: 2026-03-25 Associate: Tarannum S pending review

Conversation

Customer
Hi
04:37 am
Agent
Hi, Riya here.
04:37 am
Agent
Hi Deepak! 👋 I can see your sample collection with eMedic Soha Baig is in progress right now — scheduled for 10 AM today. You can track her live here: https://via.sh/?id=yua7veou. Is there anything specific you need help with?
04:37 am
Customer
I want to add more tests
04:37 am
Agent
Let me connect you with our booking team right away. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
04:37 am
Agent
Summary: new_booking Order: BLR5505885 | Phone: 8763821045 Reason: new_booking OMS: https://oms.orangehealth.in/request/BLR5505885 SuperCRM: https://supercrm.orangehealth.in/request/BLR5505885
04:37 am
Agent
Hi, Rachel George here.
04:37 am
Agent
Good morning!
04:37 am
Customer
VIT b12 and vit d
04:37 am
Agent
Certainly, I will help you with that.
04:38 am
Customer
Can blood sample will collect by this guy only
04:38 am
Customer
?
04:38 am
Customer
Your e medic is here
04:38 am
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
04:38 am
Agent
Hi, Tarannum here.
04:38 am
Agent
Good morning.  
04:38 am
Agent
I will let you know about the test details. Please give me a few minutes.
04:39 am
Customer
Can you check previous messages and respond
04:39 am
Agent
Upon checking the order, I can see that it was placed through <b>Bajaj Health.</b> Kindly reach out to the same partner to add the test, as we do not have the option to add tests to partner orders.
04:40 am
Agent
Is there anything else I can assist you with?
04:42 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:44 am

AI Extraction

Customer Requests

  • Vitamin B12 discussed
  • Vitamin D discussed

Patient

Name: Deepak | Phone: 8763821045

Summary

Customer Deepak wanted to add Vitamin B12 and Vitamin D tests to an existing collection. However, the order was placed through Bajaj Health partner, so tests could not be added through Orange Health Labs directly.

Actual Booking (CRM)

Tests: Vitamin D - Abbot, Vitamin B12 - Abbot

Patient: Deepak Kumar Behera

Address: N/A

Slot: 25-03-2026 11:30:00 AM

Findings (3)

critical wrong test pending

"Vitamin D - Abbot" was booked in the CRM order but the customer did not confirm it.

Actual: Vitamin D - Abbot
critical wrong test pending

"Vitamin B12 - Abbot" was booked in the CRM order but the customer did not confirm it.

Actual: Vitamin B12 - Abbot
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Deepak Actual: Deepak Kumar Behera

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