Conversation #511
Conversation
Customer
Full body check up includes what
03:00 pm
Agent
<p>Hi Dr Karunakara Hegde K Kaup,</p><br><p>How can we help you? </p>
03:00 pm
Customer
New Order
03:00 pm
Agent
<p>Thank you for reaching out. We'll assign an agent to assist you shortly. </p><p>Due to peak load, you might face a slightly longer wait time. Your patience is appreciated.</p>
03:00 pm
Agent
Hi, Akhil here.
03:30 pm
Agent
Good evening!
03:30 pm
Agent
Full Body Checkup - Essential
Tests included
• Liver Function Test (LFT)
• Kidney Function Test with Electrolytes (KFT / RFT)
• Thyroid Function Test (TFT)
• Glycosylated Haemoglobin (HbA1c)
• Vitamin D, Total
• Complete Blood Count (CBC) with ESR
• Urine Complete Analysis
• Vitamin B12
• Blood Sugar
• Lipid Profile
Clock
Reports Within 9 hours
₹ 1599
03:30 pm
Agent
Full Body Checkup - Advanced
Tests included
• Liver Function Test (LFT)
• Kidney Function Test with Electrolytes (KFT / RFT)
• Microalbumin Creatinine Ratio, Urine
• Vitamin B12
• Thyroid Function Test (TFT)
• C-Reactive Protein (CRP)
• Glycosylated Haemoglobin (HbA1c)
• Vitamin D, Total
• Complete Blood Count (CBC) with ESR
• Urine Complete Analysis
• Iron Profile
• Blood Sugar
• Lipid Profile
Clock
Reports Within 9 hours
₹ 2699
03:30 pm
Agent
Full Body Checkup - Comprehensive
Tests included
• Liver Function Test (LFT)
• Magnesium (Mg)
• Kidney Function Test with Electrolytes (KFT / RFT)
• Microalbumin Creatinine Ratio, Urine
• Vitamin B12
• Carcinoembryonic Antigen (CEA)
• Thyroid Function Test (TFT)
• APO-A1/APO-B Ratio
• Glycosylated Haemoglobin (HbA1c)
• Amylase
• High Sensitive C-Reactive Protein (HSCRP)
• Vitamin D, Total
• Complete Blood Count (CBC) with ESR
• Urine Complete Analysis
• Iron Profile
• Blood Sugar
• Lipase
• Lipid Profile
Clock
Reports Within 12 hours
₹ 3699
03:31 pm
Agent
Please check the package test details.
03:31 pm
Agent
It seems you’re currently unavailable on WhatsApp. I am calling you so that we can answer your query.
03:37 pm
Agent
We tried to connect with you through a call but unfortunately, the call was not connected.
03:41 pm
Customer
Got it Thank you
03:41 pm
Agent
Is there anything else I can assist you with?
03:42 pm
Agent
Thank you for reaching out to Orange Health Labs!
03:45 pm
Agent
Need more help? You can continue the conversation with an agent here.
03:45 pm
Customer
No, thank you!
03:49 pm
Agent
Thank you for reaching out to Orange Health Labs. We'll close the chat now.
03:49 pm
Customer
Good morning I want to repeat my full body check up tomorrow morning Please book
04:39 am
Agent
Hi, Riya here.
04:39 am
Agent
Good morning, Dr Hegde! I'd be happy to help you book a Full Body Checkup for tomorrow morning. Let me connect you with our booking team right away — they'll confirm your slot and get everything set up.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
04:39 am
Agent
Summary: new_booking
Order: Unknown | Phone: 9148449350
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
04:39 am
Agent
Hi, Rachel George here.
04:39 am
Agent
Good morning!
04:39 am
Agent
Certainly, I will help you with that.
04:39 am
Agent
May I know if this address is correct? <b><br></b> <b>flat 101, spectra raywoods, no.60, millers road, bangalore 560046</b>
04:40 am
Agent
Are we still connected?
04:42 am
Customer
Thank you I just booked through the app
04:44 am
Agent
Sure! Is there anything else I can assist you with?
04:44 am
Customer
No Thanks
04:45 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:45 am
Customer
It was good
09:47 am
AI Extraction
Customer Requests
- Full Body Checkup confirmed
Patient
Name: Dr Karunakara Hegde K | Phone: 9148449350
Address
flat 101, spectra raywoods, no.60, millers road, bangalore 560046
Summary
Customer requested to repeat a full body checkup for tomorrow morning. Customer confirmed booking through the app with the provided address.
Actual Booking (CRM)
Tests: Full Body Checkup - Essential
Patient: Dr Karunakara Hegde K Kaup
Address: N/A
Slot: 26-03-2026 08:30:00 AM
Findings (3)
critical
missed test
pending
Customer confirmed "Full Body Checkup" but it was not booked in the CRM order.
Expected: Full Body Checkup
critical
wrong test
pending
"Full Body Checkup - Essential" was booked in the CRM order but the customer did not confirm it.
Actual: Full Body Checkup - Essential
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: Dr Karunakara Hegde K
Actual: Dr Karunakara Hegde K Kaup