Conversation #511

Date: 2026-03-25 Associate: Unknown pending review

Conversation

Customer
Full body check up includes what
03:00 pm
Agent
<p>Hi Dr Karunakara Hegde K Kaup,</p><br><p>How can we help you? </p>
03:00 pm
Customer
New Order
03:00 pm
Agent
<p>Thank you for reaching out. We'll assign an agent to assist you shortly. </p><p>Due to peak load, you might face a slightly longer wait time. Your patience is appreciated.</p>
03:00 pm
Agent
Hi, Akhil here.
03:30 pm
Agent
Good evening!
03:30 pm
Agent
Full Body Checkup - Essential Tests included • Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Thyroid Function Test (TFT) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • Complete Blood Count (CBC) with ESR • Urine Complete Analysis • Vitamin B12 • Blood Sugar • Lipid Profile Clock Reports Within 9 hours ₹ 1599
03:30 pm
Agent
Full Body Checkup - Advanced Tests included • Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Microalbumin Creatinine Ratio, Urine • Vitamin B12 • Thyroid Function Test (TFT) • C-Reactive Protein (CRP) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • Complete Blood Count (CBC) with ESR • Urine Complete Analysis • Iron Profile • Blood Sugar • Lipid Profile Clock Reports Within 9 hours ₹ 2699
03:30 pm
Agent
Full Body Checkup - Comprehensive Tests included • Liver Function Test (LFT) • Magnesium (Mg) • Kidney Function Test with Electrolytes (KFT / RFT) • Microalbumin Creatinine Ratio, Urine • Vitamin B12 • Carcinoembryonic Antigen (CEA) • Thyroid Function Test (TFT) • APO-A1/APO-B Ratio • Glycosylated Haemoglobin (HbA1c) • Amylase • High Sensitive C-Reactive Protein (HSCRP) • Vitamin D, Total • Complete Blood Count (CBC) with ESR • Urine Complete Analysis • Iron Profile • Blood Sugar • Lipase • Lipid Profile Clock Reports Within 12 hours ₹ 3699
03:31 pm
Agent
Please check the package test details.
03:31 pm
Agent
It seems you’re currently unavailable on WhatsApp. I am calling you so that we can answer your query.
03:37 pm
Agent
We tried to connect with you through a call but unfortunately, the call was not connected.
03:41 pm
Customer
Got it Thank you
03:41 pm
Agent
Is there anything else I can assist you with?
03:42 pm
Agent
Thank you for reaching out to Orange Health Labs!&nbsp;
03:45 pm
Agent
Need more help? You can continue the conversation with an agent here.
03:45 pm
Customer
No, thank you!
03:49 pm
Agent
Thank you for reaching out to Orange Health Labs. We'll close the chat now.
03:49 pm
Customer
Good morning I want to repeat my full body check up tomorrow morning Please book
04:39 am
Agent
Hi, Riya here.
04:39 am
Agent
Good morning, Dr Hegde! I'd be happy to help you book a Full Body Checkup for tomorrow morning. Let me connect you with our booking team right away — they'll confirm your slot and get everything set up. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay &amp; get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
04:39 am
Agent
Summary: new_booking Order: Unknown | Phone: 9148449350 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
04:39 am
Agent
Hi, Rachel George here.
04:39 am
Agent
Good morning!
04:39 am
Agent
Certainly, I will help you with that.
04:39 am
Agent
May I know if this address is correct? <b><br></b> <b>flat 101, spectra raywoods, no.60, millers road, bangalore 560046</b>
04:40 am
Agent
Are we still connected?&nbsp;
04:42 am
Customer
Thank you I just booked through the app
04:44 am
Agent
Sure! Is there anything else I can assist you with?
04:44 am
Customer
No Thanks
04:45 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:45 am
Customer
It was good
09:47 am

AI Extraction

Customer Requests

  • Full Body Checkup confirmed

Patient

Name: Dr Karunakara Hegde K | Phone: 9148449350

Address

flat 101, spectra raywoods, no.60, millers road, bangalore 560046

Summary

Customer requested to repeat a full body checkup for tomorrow morning. Customer confirmed booking through the app with the provided address.

Actual Booking (CRM)

Tests: Full Body Checkup - Essential

Patient: Dr Karunakara Hegde K Kaup

Address: N/A

Slot: 26-03-2026 08:30:00 AM

Findings (3)

critical missed test pending

Customer confirmed "Full Body Checkup" but it was not booked in the CRM order.

Expected: Full Body Checkup
critical wrong test pending

"Full Body Checkup - Essential" was booked in the CRM order but the customer did not confirm it.

Actual: Full Body Checkup - Essential
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Dr Karunakara Hegde K Actual: Dr Karunakara Hegde K Kaup

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