Conversation #512
Conversation
Customer
Yes address is correct
04:43 am
Agent
Thank you for confirming the address.
04:43 am
Customer
E1402 Purva venezia , Yelahanka New town, Near Mother Dairy, Bangalore 560064
04:44 am
Customer
Female 46, phone nunber 9874800442
04:44 am
Agent
Thank you for confirming the address.
04:44 am
Customer
Pls provide slots
04:44 am
Agent
<b>Full Body Checkup - Basic</b>
Tests included
Liver Function Test (LFT)
• Kidney Function Test with Electrolytes (KFT / RFT)
• Cholesterol Total
• Complete Blood Count (CBC)
• Thyroid Function Test (TFT)
• Urine Complete Analysis
• Blood Sugar
Reports Within 6 hours
₹1099
04:44 am
Customer
Cbc, lft, rft, serum creatinine and calcium - are all these included
04:45 am
Agent
Sure, please allow me a moment; I will check the available slots for you.
04:45 am
Agent
Yes, all these tests are included in this package.
04:46 am
Agent
[Image] Friday, the 27th of March, these slots are available. Please confirm the slot timing.
04:48 am
Customer
6.45am on Friday pls
04:49 am
Agent
Sure, please allow me a moment.
04:49 am
Agent
<b>Collection day</b>
Friday, 27th March 2026
Collection slot
06:45 am
04:49 am
Agent
[Image]
04:50 am
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
04:50 am
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
04:50 am
Customer
TSH is also included
04:50 am
Customer
?
04:50 am
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit.
The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b>
Let me know if you need any further help with the process.
04:50 am
Customer
Hi is TSH also included
04:50 am
Agent
Yes, TSH is included in thyroid function tests.
04:50 am
Customer
Ok sure thanks
04:51 am
Agent
Is there anything else I can assist you with?
04:51 am
Agent
Since you seem to be away, I'm closing this chat. Kindly get back to us if you have any further queries or need any assistance.
04:52 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:53 am
Customer
Hi, I need some support. Can you help me?
01:14 am
Agent
Thank you for reaching out. We'll assign an agent to assist you shortly.
01:14 am
Agent
Hi, Shramishtha Sharma here.
01:14 am
Customer
Pl ask emedic fo call me
01:14 am
Agent
Good morning!
01:14 am
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
01:15 am
Agent
Hi, Koushik Bhousle here.
01:15 am
Agent
Good morning.
01:16 am
Agent
Kindly hold while I look into this query for you.
01:16 am
Agent
I am sorry for the delay; the medic is on her way to your location, so she will reach the location in some time and call you, so please be available on calls.
01:20 am
Agent
Is there anything else I can assist you with?
01:21 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:24 am
Agent
Please let us know your experience chatting with Orange Health Support.
01:24 am
AI Extraction
Customer Requests
- CBC confirmed
- LFT confirmed
- RFT confirmed
- Serum Creatinine confirmed
- Calcium confirmed
- TSH confirmed
Patient
Name: N/A | Phone: 9874800442
Address
E1402 Purva venezia, Yelahanka New town, Near Mother Dairy, Bangalore 560064
Summary
Customer booked Full Body Checkup - Basic package for a 46-year-old female patient, confirming inclusion of CBC, LFT, RFT, Serum Creatinine, Calcium, and TSH. Scheduled for Friday, 27th March 2026 at 06:45 AM at the provided Bangalore address.
Actual Booking (CRM)
Tests: Full Body Checkup - Basic
Patient: Sharmistha Sadhukhan -
Address: N/A
Slot: 27-03-2026 06:45:00 AM
Findings (7)
critical
missed test
pending
Customer confirmed "CBC" but it was not booked in the CRM order.
Expected: CBC
critical
missed test
pending
Customer confirmed "LFT" but it was not booked in the CRM order.
Expected: LFT
critical
missed test
pending
Customer confirmed "RFT" but it was not booked in the CRM order.
Expected: RFT
critical
missed test
pending
Customer confirmed "Serum Creatinine" but it was not booked in the CRM order.
Expected: Serum Creatinine
critical
missed test
pending
Customer confirmed "Calcium" but it was not booked in the CRM order.
Expected: Calcium
critical
missed test
pending
Customer confirmed "TSH" but it was not booked in the CRM order.
Expected: TSH
critical
wrong test
pending
"Full Body Checkup - Basic" was booked in the CRM order but the customer did not confirm it.
Actual: Full Body Checkup - Basic