Conversation #516
Conversation
Agent
Please let us know your experience chatting with Orange Health Support.
04:44 pm
Customer
Hi
05:02 am
Agent
Hi, Riya here.
05:02 am
Agent
Hi Riddhi! 🧡 Your eMedic Sharda is on the way to collect your samples right now. Track her here: https://via.sh/?id=VINVGwqC
One thing — I see your payment of ₹1,580 is still pending. Please complete it here so we can process your tests smoothly: https://orn.ge/pay-uobwHv3Y
Is there anything else you need?
05:02 am
Customer
Pls
ADD PPBS
05:03 am
Agent
Got it — you'd like to add Post Prandial Blood Sugar (PPBS) to your order. Let me connect you with our booking team right away to add this test before your eMedic arrives.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
05:03 am
Agent
Summary: new_booking
Order: MUM5507601 | Phone: 7738245457
Reason: new_booking
OMS: https://oms.orangehealth.in/request/MUM5507601
SuperCRM: https://supercrm.orangehealth.in/request/MUM5507601
05:03 am
Agent
Hi, Anukampa Minj here.
05:03 am
Agent
Good morning!
05:03 am
Agent
[Image] May I know if you're referring to this order?
05:04 am
Customer
Pls tell me my PPBS SLOT
05:05 am
Agent
doc order
05:05 am
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
05:05 am
Agent
Hi, Tarannum here.
05:05 am
Agent
Good morning.
05:05 am
Agent
Kindly stay connected while I check for the available slots.
05:08 am
Agent
Please confirm the slot timing based on your preference.
[Image]
05:09 am
Agent
Kindly note that the minimum time required after the post-meal before giving the PPBS sample is 1.5 hours, and the maximum is 2 hours. The sample should be provided within this time window.
05:09 am
Customer
3.30 pm
05:10 am
Customer
Ok
05:13 am
Agent
Please note I have rescheduled the sample collection slot as per your request.
Day: Today, 25th March 2026
Time: 03:30 pm
<b>Riddhi Rawji Parab</b>
Post Prandial Blood Sugar (PPBS).
05:14 am
Agent
Is there anything else I can assist you with?
05:14 am
Customer
Pay karayche aahet link pathava
05:17 am
Agent
I have sent the payment link. Please check the same.
05:19 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
05:22 am
Customer
Yes, had meal on time
09:15 am
Agent
Hi, Riya here.
03:52 pm
Customer
It was good
08:58 am
AI Extraction
Customer Requests
- Post Prandial Blood Sugar (PPBS) confirmed
Patient
Name: Riddhi Rawji Parab | Phone: 7738245457
Summary
Customer requested to add Post Prandial Blood Sugar (PPBS) test to their existing order. The test was confirmed and rescheduled for 3:30 pm on March 25, 2026, with payment link sent.
Actual Booking (CRM)
Tests: Thyroid Stimulating Hormone (TSH), Vitamin B12 - Abbot, Fasting Blood Sugar (FBS), Post Prandial Blood Sugar (PPBS)
Patient: Riddhi Rawji Parab
Address: N/A
Slot: 25-03-2026 10:30:00 AM
Findings (3)
critical
wrong test
pending
"Thyroid Stimulating Hormone (TSH)" was booked in the CRM order but the customer did not confirm it.
Actual: Thyroid Stimulating Hormone (TSH)
critical
wrong test
pending
"Vitamin B12 - Abbot" was booked in the CRM order but the customer did not confirm it.
Actual: Vitamin B12 - Abbot
critical
wrong test
pending
"Fasting Blood Sugar (FBS)" was booked in the CRM order but the customer did not confirm it.
Actual: Fasting Blood Sugar (FBS)