Conversation #525
Conversation
Agent
Hi, K N here.
05:45 am
Agent
Good morning.
05:45 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
05:45 am
Agent
feedback
05:45 am
Customer
Hi
01:00 pm
Agent
Hi Renu! I'm Riya from Orange Health 🧡 How can I help you today?
01:00 pm
Customer
Hi
01:00 pm
Agent
Hi Renu! 👋 I'm Riya from Orange Health. How can I help you today?
01:01 pm
Customer
Fasting blood sugar
01:01 pm
Agent
For Fasting Blood Sugar (FBS), here's what you need to know:
Fast for 8-12 hours with plain water only — no tea, coffee, juice, or milk. You can take your regular medicines with water unless your doctor advised otherwise. Avoid alcohol for 24 hours before the test. Best time to get tested is early morning.
Do you have an active FBS test scheduled, or would you like to book one?
01:01 pm
Customer
Value
01:01 pm
Customer
Is not mentioned
01:01 pm
Agent
Let me connect you with our booking team — they'll share current pricing for FBS and can help you book right away.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
01:01 pm
Agent
Summary: test_pricing
Order: Unknown | Phone: 8989595898
Reason: test_pricing
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
01:01 pm
Customer
Hi
01:01 pm
Customer
Can I get a call
01:01 pm
Agent
Good evening.
01:02 pm
Agent
Certainly, I will be connecting with you over a call shortly.
01:03 pm
Customer
Ok
01:04 pm
Agent
As I understand you want to book FBS, please confirm if there is more test you want to book.
01:07 pm
Agent
Are we still connected?
01:11 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
01:13 pm
Agent
[Image]
01:13 pm
Customer
Hi
01:15 pm
Agent
called cx, fasting value are not in reports. HYD5511007
01:15 pm
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
01:15 pm
Customer
Need to know Fbs value of patient renu Soni
01:15 pm
Agent
Hi, Ahamed Abzal here.
01:15 pm
Agent
Good Evening!
01:15 pm
Agent
Kindly hold while I look into this query for you.
01:16 pm
Customer
Hi
01:16 pm
Agent
As per your request, I have resent your reports to your registered number. For your convenience, I am also attaching the same below. Kindly refer to page number 11 of the report for the FBS values. [File: Renu soni.pdf]
01:19 pm
Agent
Is there anything else I can assist you with?
01:19 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:22 pm
AI Extraction
Customer Requests
- Fasting Blood Sugar (FBS) confirmed
Patient
Name: Renu Soni | Phone: 8989595898
Summary
Customer Renu Soni requested Fasting Blood Sugar (FBS) test and inquired about pricing. Agent confirmed booking of FBS and later resent FBS reports to the patient with values on page 11.
Actual Booking (CRM)
Tests: R Body checkup package
Patient: Mrs Renu soni
Address: N/A
Slot: 25-03-2026 08:30:00 AM
Findings (3)
critical
missed test
pending
Customer confirmed "Fasting Blood Sugar (FBS)" but it was not booked in the CRM order.
Expected: Fasting Blood Sugar (FBS)
critical
wrong test
pending
"R Body checkup package" was booked in the CRM order but the customer did not confirm it.
Actual: R Body checkup package
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: Renu Soni
Actual: Mrs Renu soni