Conversation #527
Conversation
Agent
Hi, Yash Goswami here.
05:39 am
Agent
Good morning!
05:39 am
Customer
Hi
05:39 am
Agent
May I please know, which type of blood test do you require?
05:40 am
Agent
May I kindly ask if we're still connected?
05:42 am
Customer
[Image] This one
05:42 am
Agent
Thank you for sharing the prescription.
05:43 am
Agent
May I kindly know your <b>complete address with pincode</b> so I can confirm the cost and estimated report time for you?
05:43 am
Customer
Royal grand Apartments, street no 3,Aiyyappa society,Madhapur,500081
05:44 am
Agent
Thank you for confirming the address.
05:44 am
Agent
Please provide me a moment to check the test details.
05:44 am
Customer
Sure
05:45 am
Agent
<b>Here are the tests you're looking for along with their costs and report timings: </b>
Complete Haemogram (CBP) - ₹500 - 6 hours
Uric Acid - ₹240 - 6 hours
Liver Function Test (LFT) - ₹760 - 6 hours
05:46 am
Agent
<b>Total amount: ₹ 1500</b>
05:47 am
Agent
Would you like to proceed with the booking?
05:47 am
Customer
6 hours is what?? Can you please explain
05:47 am
Agent
Kindly be informed, those are the estimated report timings for the particular tests.
05:48 am
Customer
Oky
05:48 am
Agent
Would you like to book the test?
05:49 am
Customer
Give me a moment please
05:49 am
Agent
Sure, take your time.
05:49 am
Agent
May I kindly ask if we're still connected?
05:51 am
Customer
YesYes
05:52 am
Agent
Shall I proceed with the booking?
05:52 am
Customer
Yes
05:53 am
Customer
Can you book for today if possible
05:53 am
Agent
Sure, I will share the available slots for today.
05:55 am
Customer
Yes please
05:55 am
Agent
To help you with the booking process, please let us know the following details:
<b>Patient's Name :<br></b><b>Primary Contact (For Communication):<br></b><b>Age :<br>Gender :<br></b>
05:55 am
Customer
Pallavi
9834989126
27
Female
05:56 am
Agent
Thank you for sharing the details.
05:56 am
Agent
Please provide me a few moments to confirm your booking.
05:56 am
Customer
Sure
05:56 am
Agent
Thank you for your patience.
05:59 am
Agent
[Image]
Here are the available slots for today. Kindly confirm your preferred slot.
05:59 am
Customer
4:30 pm will be fine
06:00 am
Agent
Thank you for the confirmation.
06:00 am
Agent
[Image]
06:01 am
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
06:01 am
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
06:02 am
Customer
Thank you
06:02 am
Agent
Fasting is not necessary for these tests; however, if your doctor advises it, please follow their instructions accordingly.
06:02 am
Agent
Is there anything else I can assist you with?
06:02 am
Customer
Sure
06:02 am
Customer
No thank you
06:02 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
06:03 am
Customer
Payment I can do after the test..
06:03 am
AI Extraction
Customer Requests
- Complete Haemogram (CBP) confirmed
- Uric Acid confirmed
- Liver Function Test (LFT) confirmed
Patient
Name: Pallavi | Phone: 9834989126
Address
Royal grand Apartments, street no 3, Aiyyappa society, Madhapur, 500081
Summary
Customer requested blood tests from a prescription (Complete Haemogram, Uric Acid, and Liver Function Test) and booked them for today at 4:30 pm. Customer confirmed payment can be done after the test.
Actual Booking (CRM)
Tests: Complete Haemogram (CBP), Uric Acid, Liver Function Test (LFT)
Patient: Pallavi
Address: N/A
Slot: 25-03-2026 04:30:00 PM
Findings (0)
No findings for this conversation.