Conversation #528
Conversation
Customer
Hi, I was referred to your service by my doctor. Dr Swathi Rachabathla. She has prescribed some blood tests. I am attaching an image with the prescription
05:26 am
Agent
Hi, Riya here.
05:26 am
Agent
Hi! Thanks for reaching out and sharing your prescription. I can see your doctor has recommended some blood tests. Let me connect you with our booking team right away — they'll help you with the exact tests, pricing, and get you scheduled for home collection. They'll take great care of you!
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
05:26 am
Agent
Summary: new_booking
Order: Unknown | Phone: 9739834411
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
05:26 am
Agent
Hi, Rolly Thakur here.
05:26 am
Agent
Good morning.
05:26 am
Customer
[Image]
05:27 am
Agent
Thank you for sharing the prescription.
05:28 am
Customer
Patient name- Hariharaprasad R
Age - 65
05:29 am
Agent
Thank you for the confirmation.
05:29 am
Customer
Please let me know how much it will cost and if fasting is required
05:29 am
Agent
Please share your address along with the PIN code so that we can check whether we provide service at your location.
05:29 am
Customer
House no16,
MIMS ARDENDALE PHASE-2, Kannamangala Main Rd, Jaybhamnagara, Kannamangala, Bengaluru, Karnataka 560067
05:30 am
Agent
Thank you for the confirmation.
05:30 am
Agent
<b>Below are the estimated report timing and cost.</b>
Electrolytes - ₹500 - 6 hours
Glycosylated Haemoglobin (HbA1c) - ₹490 - 6 hours
Lipid Profile - ₹550 - 6 hours
Urine Complete Analysis - ₹250 - 6 hours
<b>The total will be ₹ 1790.</b>
05:33 am
Customer
Is there any package that includes these which will reduce the price? Also doctor suggested full blood work. Does this include that as well?
05:34 am
Agent
Sure, I will assist you with the same.
05:34 am
Agent
<b>Full Body Checkup - Essential<br>Tests included</b>
• Liver Function Test (LFT)
• Kidney Function Test with Electrolytes (KFT / RFT)
• Thyroid Function Test (TFT)
• Glycosylated Haemoglobin (HbA1c)
• Vitamin D, Total
• Complete Blood Count (CBC) with ESR
• Urine Complete Analysis
• Vitamin B12
• Blood Sugar
• Lipid Profile
<b>Reports Within 6 hours<br>"Vitamin D and Vitamin B12 tests might require additional time for processing,<br>Upto 04 Hours"<br>₹ 1599</b>
05:35 am
Agent
In this package all tests that you need are included, and electrolytes will be covered in the Kidney Function Test with Electrolytes.
05:36 am
Agent
Would you like to proceed with the booking?
05:36 am
Customer
If this includes everything, let's go with this one. Is fasting required?
05:36 am
Agent
Fasting is not necessary for these tests; however, if your doctor advises it, please follow their instructions accordingly.
05:36 am
Agent
Sure, I will assist you in placing your order. Please let us know the following details:
<b>Patient's Name :<br>Contact for Communication: <br>Age : <br>Gender : <br> </b>
05:37 am
Customer
OK then let's schedule it for tomorrow morning.
05:37 am
Customer
Patient name: Hariharaprasad R
Contact - 9739834411
Age: 65
Gender: Male
05:37 am
Agent
Yes, I will check the tomorrow morning slots.
05:38 am
Agent
Thank you for sharing the patient details.
05:38 am
Agent
I have applied the ₹160 discount; after the discount, the total will be ₹1439.
05:39 am
Agent
[Image] These are the available slots for tomorrow.
05:39 am
Customer
Please schedule the 8 am slot
05:39 am
Agent
Thank you for the confirmation.
05:41 am
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
05:42 am
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit.
The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b>
Let me know if you need any further help with the process.
05:42 am
Agent
[Image] Collection day
Tomorrow, 26th March 2026
Collection slot
08:00 am
05:42 am
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
05:42 am
Agent
Is there anything else I can assist you with?
05:42 am
Customer
I have made the payment. Thank you
05:43 am
Agent
Thank you for the confirmation.
05:44 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
05:44 am
AI Extraction
Customer Requests
- Full Body Checkup - Essential confirmed
- Blood tests as per doctor's prescription confirmed
Patient
Name: Hariharaprasad R | Phone: 9739834411
Address
House no 16, MIMS ARDENDALE PHASE-2, Kannamangala Main Rd, Jaybhamnagara, Kannamangala, Bengaluru, Karnataka 560067
Summary
Customer requested blood tests as prescribed by Dr. Swathi Rachabathla. Customer confirmed Full Body Checkup - Essential package (₹1599, discounted to ₹1439) and scheduled collection for 8:00 AM tomorrow with payment completed.
Actual Booking (CRM)
Tests: Full Body Checkup - Essential, Full Body Checkup - Essential, Full Body Checkup - Essential
Patient: Hariharaprasad R
Address: N/A
Slot: 26-03-2026 08:00:00 AM
Findings (1)
critical
missed test
pending
Customer confirmed "Blood tests as per doctor's prescription" but it was not booked in the CRM order.
Expected: Blood tests as per doctor's prescription