Conversation #531

Date: 2026-03-25 Associate: Bhoomi Rai TTB pending review

Conversation

Customer
HbA1c, Plbs
05:57 am
Agent
Hi, Riya here.
05:57 am
Agent
Hi Rajesh! 🧡 Here's the pricing for those tests: **HbA1c (Glycosylated Haemoglobin)** — ₹490 Measures average blood sugar over 2-3 months. No fasting needed. Great for diabetes monitoring and pre-diabetes screening. **Platelets (Plbs)** — Part of a Complete Blood Count (CBC). Available as a standalone or in packages. Would you like to book these, or do you need more details on any package options? 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
05:57 am
Agent
Summary: test_pricing Order: Unknown | Phone: 9959243340 Reason: test_pricing OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
05:57 am
Agent
Hi, Syed Zaib Ali here.
05:57 am
Agent
Hi, Bhoomi Rai here.
05:58 am
Agent
Good morning!
05:58 am
Agent
Sure, I will assist you with the same. Please allow me a moment to check the details.
05:58 am
Agent
Plot no Mig 40, kphb 15 phase, green hills road , kukatpally, Hyderabad 500085. <b><br></b> <b>Could you please confirm if this is your correct address?</b>
05:58 am
Customer
At which time at morning will the test will be taken
05:59 am
Agent
Sure, I will check the available slots for you.
06:00 am
Agent
Please confirm if this is your correct address.
06:01 am
Agent
Are we still connected?
06:04 am
Customer
Yes
06:06 am
Agent
Thank you for confirming the address.
06:07 am
Agent
<b>Here are the test details along with the estimated report time.</b> Glycosylated Haemoglobin (HbA1c) - ₹540 - 6 hours Post Prandial Blood Sugar (PPBS) - ₹120 - 6 hours <b>Total amount: ₹660</b> <b>Are you referring this test for booking?</b>
06:09 am
Agent
Are we still connected?
06:12 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
06:16 am
Agent
[Image]
06:17 am
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
06:17 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
06:18 am

AI Extraction

Customer Requests

  • HbA1c discussed
  • Platelets discussed

Patient

Name: Rajesh | Phone: 9959243340

Address

Plot no Mig 40, kphb 15 phase, green hills road, kukatpally, Hyderabad 500085

Summary

Customer inquired about HbA1c and Platelets tests and requested morning slot availability. Agent confirmed address and presented test pricing, but conversation was not completed as customer became unavailable during the booking process.

Actual Booking (CRM)

Tests: Fasting Blood Sugar (FBS)

Patient: RAJESH GADDAM

Address: N/A

Slot: 25-03-2026 06:48:23 AM

Findings (2)

critical wrong test pending

"Fasting Blood Sugar (FBS)" was booked in the CRM order but the customer did not confirm it.

Actual: Fasting Blood Sugar (FBS)
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Rajesh Actual: RAJESH GADDAM

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