Conversation #536

Date: 2026-03-25 Associate: Shreya Shukla TTB pending review

Conversation

Customer
Hi, I need help with my order
06:04 am
Agent
Hi, Riya here.
06:04 am
Agent
Hi Aanand! I'd be happy to help. I see you have a completed order from October 2025. Could you tell me what you need help with — are you looking for a report, or do you need to book a new test?
06:04 am
Customer
i am looking to book a new order with which i need help
06:05 am
Agent
Perfect! Let me connect you with our booking team right away. They'll help you choose the right tests and get you scheduled. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
06:05 am
Agent
Summary: new_booking Order: Unknown | Phone: 9920155943 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
06:05 am
Agent
Hi, Yash Goswami here.
06:05 am
Customer
Hi Yash
06:05 am
Agent
Good morning!
06:05 am
Customer
Good morning
06:05 am
Customer
Yash i need to order tests for both me and my mother. I have booked my tests (in the cart) on my app. can you check it or should i tell you here
06:06 am
Agent
I will surely help you with the tests you require for yourself as well as your mother. However, the tests you have selected on the app are not visible to me; hence, I request you to share them here so that I can assist you further.
06:07 am
Customer
just a second
06:08 am
Agent
Sure, take your time.
06:10 am
Customer
[Image]
06:12 am
Customer
i want this checkup for myself
06:12 am
Customer
and this check up plus pancreas test (amylase and lypase enzyme) for my mother. and both tests to be done at the same time
06:13 am
Agent
Thank you for sharing. Kindly provide me a moment to go through the test details.
06:13 am
Agent
Thank you for your patience.
06:16 am
Agent
<b>Kindly confirm the below mentioned address:</b> flat number 305. tock garden, yogi hills chs 1&amp;2, WOOD STOCK BLOCK-B, YOGI GARDEN, Yogi Hills (Inside Road), योगी हिल्स, Mulund West, मुंबई, महाराष्ट्र 400080, India
06:20 am
Customer
yes correct
06:21 am
Agent
Thank you confirming the address.
06:22 am
Agent
Also, please confirm if this is the same test that you require as we do not perform the Lipase Enzyme test. <b>Lipase<br> Reports Within 6 hours<br>₹650</b>
06:24 am
Customer
hi Yash, someone from your company called. i am getting this done over the phone. thanks
06:25 am
Agent
LSQ call transfer [Image]
06:25 am
Agent
Hi, Shreya Shukla here.
06:32 am
Agent
Good afternoon!
06:32 am
Agent
<b>Your order has been booked successfully.</b> Collection day Tomorrow, 26th March 2026 Collection slot 09:30 am.
06:35 am
Agent
[Image]
06:36 am
Agent
[Image]
06:36 am
Agent
<b>Total Amount: ₹6598</b>
06:37 am
Agent
Here is the payment link. https://orn.ge/pay-OWsGZbdj
06:37 am
Agent
MUM5512811 booking done over a call.
06:38 am
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
06:38 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
06:40 am

AI Extraction

Customer Requests

  • Checkup for customer confirmed
  • Checkup for mother confirmed
  • Pancreas test (Amylase and Lipase enzyme) for mother discussed
  • Both tests at same time confirmed

Patient

Name: Aanand | Phone: 9920155943

Address

flat number 305, tock garden, yogi hills chs 1&2, WOOD STOCK BLOCK-B, YOGI GARDEN, Yogi Hills (Inside Road), योगी हिल्स, Mulund West, मुंबई, महाराष्ट्र 400080, India

Summary

Customer (Aanand) booked tests for himself and his mother with a confirmed morning slot at 09:30 am on 26th March 2026. Final details were confirmed over a phone call, and the order was successfully booked with total amount ₹6598.

Actual Booking (CRM)

Tests: Full Body Checkup - Advanced, Lipase, Amylase, Full Body Checkup - Advanced

Patient: Aanand Pandey

Address: N/A

Slot: 26-03-2026 09:30:00 AM

Findings (8)

critical missed test pending

Customer confirmed "Checkup for customer" but it was not booked in the CRM order.

Expected: Checkup for customer
critical missed test pending

Customer confirmed "Checkup for mother" but it was not booked in the CRM order.

Expected: Checkup for mother
critical missed test pending

Customer confirmed "Both tests at same time" but it was not booked in the CRM order.

Expected: Both tests at same time
critical wrong test pending

"Full Body Checkup - Advanced" was booked in the CRM order but the customer did not confirm it.

Actual: Full Body Checkup - Advanced
critical wrong test pending

"Lipase" was booked in the CRM order but the customer did not confirm it.

Actual: Lipase
critical wrong test pending

"Amylase" was booked in the CRM order but the customer did not confirm it.

Actual: Amylase
critical wrong test pending

"Full Body Checkup - Advanced" was booked in the CRM order but the customer did not confirm it.

Actual: Full Body Checkup - Advanced
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Aanand Actual: Aanand Pandey

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