Conversation #537
Conversation
Agent
Please share the contact number for communication.<b><br><br></b>
06:15 am
Agent
May I please check if we’re still connected?
06:18 am
Customer
8019662914
06:19 am
Agent
Thank you for sharing.
06:20 am
Agent
<b>Kindly check the below:</b>
Complete Haemogram (CBP) - ₹500 - 6 hours
C-Reactive Protein (CRP) - ₹530 - 6 hours <b><br></b> <b>Total amount: 1030.</b>
06:23 am
Agent
[Image] Please confirm the preferred date and time.
06:25 am
Agent
May I please check if we’re still connected?
06:28 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
06:31 am
Agent
[Image]
06:34 am
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
06:34 am
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
06:34 am
Agent
Further assistance has been asked over the call.
06:35 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
06:36 am
Customer
Hi
09:46 am
Agent
<p>Hi Padma Jamuna,</p><br><p>How can we help you? </p>
09:46 am
Customer
New Order
09:47 am
Agent
Thank you for reaching out. We'll assign an agent to assist you shortly.
09:47 am
Agent
Hi, Pranshu Shrinag here.
09:47 am
Agent
Good afternoon!
09:47 am
Customer
[Image]
09:47 am
Agent
Please allow me a few minutes to revert back to you regarding this.
09:50 am
Agent
Kindly hold while I look into this query for you.
09:56 am
Agent
<b>Kindly confirm the address below so I can share the correct cost of the test and report timing.
</b> House no: flat no 302 black buck retreat appartment dinakar nagar colony west venkataraman alwal, floor no: , block/tower: , landmark: , directions:
Black buck retreat, west venkatapuram, alwal, secunderabad, telangana, india
500015
09:59 am
Customer
Not this
09:59 am
Agent
Is this address correct?
House no: dinakar nagar colony, west venkataraman, alwal 500015, floor no: , block/tower: , landmark: , directions: dinakar nagar colony, west venkataraman, alwal 500015
Dinakar nagar, alwal, secunderabad, telangana, india
10:00 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
10:05 am
Agent
[Image]
10:05 am
Agent
Thank you for your confirmation.
10:08 am
Agent
Kindly allow me a moment to share the test details along with the pricing information.
10:08 am
Agent
Apologies for the delay. It is taking longer than usual; please stay connected while I fetch all the details for you.
10:15 am
Agent
Thrombophilia Profile 1 (Maxi)
# Protein C antigen
Protein C
Protein S
Anti thrombin lll (Antigenic)
Lupus anticoagulant (LA)
Homocysteine, Serum
beta 2 glycoprotein, IgG
Beta 2Glycprotein, IgM
Cardiolipin Antibody (Phospholipid), IgG
Cardiolipin Antibody (Phospholipid), IgM
10:19 am
Agent
I regret to inform you that these tests Anti-Thrombin Activity and Factor V Leiden are currently not available. I will share the details of the remaining tests with you shortly.
10:33 am
Agent
<b>Here are the test details and the report availability time after the sample collection.
</b>
Protein S Functional - ₹3993 - Sat, 04 Apr
Protein C Functional - ₹4785 - Sat, 04 Apr
Phospholipid Syndrome Profile - ₹5150 - Fri, 03 Apr
Erythrocyte Sedimentation Rate (ESR) - ₹310 - 6 hours
C-Reactive Protein (CRP) - ₹530 - 6 hours
Lipid Profile - ₹650 - 6 hours
Homocysteine (HCY) - ₹1200 - Sun, 29 Mar
Lupus Anticoagulant (LA) - ₹2480 - Mon, 30 Mar
<b>Total: ₹ 19098 only.</b>
10:36 am
Agent
Fasting is not mandatory for this. You can give the sample in a non-fasting state as well. However, if your doctor has specifically advised fasting, you can follow that instruction.
10:36 am
Agent
Would you like to book the test?
10:36 am
Customer
No
10:37 am
Customer
I will let you know
10:37 am
Customer
If any
10:38 am
Agent
I will also check for any available discounts for you.
Sure, please feel free to reach out at your convenience; we'll be happy to assist!
10:38 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
10:39 am
Agent
Please let us know your experience chatting with Orange Health Support.
10:39 am
AI Extraction
Customer Requests
- Thrombophilia Profile 1 (Maxi) declined
- Anti-Thrombin Activity declined
- Factor V Leiden declined
Patient
Name: Padma Jamuna | Phone: 8019662914
Address
Dinakar nagar colony, west venkataraman, alwal, secunderabad, telangana, india 500015
Summary
Customer inquired about Thrombophilia Profile tests but declined to book. Some tests in the profile were unavailable; customer stated they would decide later and reach out if needed.
Actual Booking (CRM)
Tests: Complete Haemogram (CBP), C-Reactive Protein (CRP)
Patient: JH supriya
Address: N/A
Slot: 25-03-2026 04:15:00 PM
Findings (3)
critical
wrong test
pending
"Complete Haemogram (CBP)" was booked in the CRM order but the customer did not confirm it.
Actual: Complete Haemogram (CBP)
critical
wrong test
pending
"C-Reactive Protein (CRP)" was booked in the CRM order but the customer did not confirm it.
Actual: C-Reactive Protein (CRP)
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: Padma Jamuna
Actual: JH supriya