Conversation #538

Date: 2026-03-25 Associate: Yash Goswami TTB pending review

Conversation

Customer
Hi, I need some support. Can you help me?
06:05 am
Agent
Hi, Riya here.
06:05 am
Agent
Hi! I'm Riya from Orange Health 🧡 How can I help you today?
06:05 am
Customer
I need a health checkup
06:05 am
Agent
Great! I'd love to help you book a health checkup. Let me connect you with our booking team — they'll walk you through our packages, pricing, and get you scheduled for home collection. One moment please! 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
06:05 am
Agent
Summary: new_booking Order: Unknown | Phone: 8951874952 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
06:05 am
Agent
Hi, Yash Goswami here.
06:05 am
Agent
Good morning!
06:05 am
Customer
Good morning
06:06 am
Agent
How may I assist you?
06:08 am
Customer
Hi, this is Tejashree M
06:08 am
Agent
Hello Tejashree! Please let me know how I may assist you today.
06:09 am
Agent
May I kindly ask if we're still connected?
06:11 am
Customer
Yaa
06:11 am
Customer
I am looking for a helath checkup
06:12 am
Customer
Health
06:12 am
Agent
Sure, I will help you with the available packages. Please provide me a moment.
06:12 am
Agent
Here are the available test packages:<b><br><br></b><b>Full Body Checkup - Comprehensive</b><b>Tests included</b> Amylase C-Reactive Protein (CRP) High Sensitive C-Reactive Protein (HSCRP) Glycosylated Haemoglobin (HbA1c) Immunoglobulin E (Total IgE) Iron Profile Lipase Lipid Profile Liver Function Test (LFT) Magnesium (Mg) Microalbumin Creatinine Ratio, Urine Blood Sugar Thyroid Function Test (TFT) Urine Complete Analysis Vitamin B12 Vitamin D, Total Kidney Function Test with Electrolytes (KFT / RFT) APO-A1/APO-B Ratio Complete Blood Count (CBC) with ESR Reports Within 12 hours ₹ 3899 Amylase C-Reactive Protein (CRP) High Sensitive C-Reactive Protein (HSCRP) Glycosylated Haemoglobin (HbA1c) Immunoglobulin E (Total IgE) Iron Profile Lipase Lipid Profile Liver Function Test (LFT) Magnesium (Mg) Microalbumin Creatinine Ratio, Urine Blood Sugar Thyroid Function Test (TFT) Urine Complete Analysis Vitamin B12 Vitamin D, Total Kidney Function Test with Electrolytes (KFT / RFT) APO-A1/APO-B Ratio Complete Blood Count (CBC) with ESR <b>Reports Within 12 hours<br>₹ 3899</b>
06:14 am
Agent
<b>Full Body Checkup - Advanced<br>Tests included</b> • Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Microalbumin Creatinine Ratio, Urine • Vitamin B12 • Thyroid Function Test (TFT) • C-Reactive Protein (CRP) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • CBP • Urine Complete Analysis • Iron Profile • Blood Sugar • Lipid Profile <b>Reports Within 6 hours<br>₹ 2799</b>
06:15 am
Agent
<b>Full Body Checkup - Essential<br>Tests included<br></b> • Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Thyroid Function Test (TFT) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • Complete Blood Count (CBC) with ESR • Urine Complete Analysis • Vitamin B12 • Blood Sugar • Lipid Profile <b>Reports Within 6 hours<br>₹ 1599</b>
06:15 am
Customer
For women health hormones level test included
06:16 am
Agent
<b>Women's Health Checkup - Advanced<br>Tests included<br></b> • Liver Function Test (LFT) • Magnesium (Mg) • Estradiol (E2) • Kidney Function Test with Electrolytes (KFT / RFT) • Ferritin • Thyroid Function Test (TFT) • Testosterone - Total • Glycosylated Haemoglobin (HbA1c) • Progesterone • Vitamin D, Total • Complete Blood Count (CBC) with ESR • Urine Complete Analysis • Total Iron • Vitamin B12 • Blood Sugar • LH:FSH ratio • Lipid Profile <b>Reports Within 12 hours<br>₹ 2699</b>
06:17 am
Agent
<b>Women Health Checkup - Comprehensive<br>Tests included<br></b> • Thyroid Function Test (TFT) • Prolactin • Urine Complete Analysis • Vitamin B12 • Cancer Antigen 125 (CA 125) • Testosterone - Total • Estradiol (E2) • Ferritin • Glycosylated Haemoglobin (HbA1c) • CA 15.3, Breast Cancer Marker • Vitamin D, Total • Total Iron • LH:FSH ratio • Lipid Profile • Liver Function Test (LFT) • Magnesium (Mg) • Kidney Function Test with Electrolytes (KFT / RFT) • Progesterone • Complete Blood Count (CBC) with ESR • Blood Sugar <b>Reports Within 12 hours<br>₹ 3799</b>
06:17 am
Agent
<b>Women Health Checkup - Essential<br>Tests included<br></b> • Thyroid Function Test (TFT) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • Complete Blood Count (CBC) with ESR • Urine Complete Analysis • Vitamin B12 • Blood Sugar • LH:FSH ratio • Lipid Profile <b>Reports Within 12 hours<br>₹ 1599</b>
06:17 am
Agent
May I kindly ask if we're still connected?
06:20 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
06:24 am
Agent
https://www.orangehealth.in/stores Please click the link above for details about the walk-in centers near you. Visit the nearest location, and our team will assist you with the booking. Please note an appointment is not required.
06:33 am
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
06:34 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
06:35 am

AI Extraction

Customer Requests

  • Health checkup discussed
  • Women's health hormones level test discussed

Patient

Name: Tejashree M | Phone: 8951874952

Summary

Customer Tejashree M inquired about a health checkup with interest in women's health hormones level testing. Agent presented multiple package options but conversation was not completed as customer became unavailable on WhatsApp; agent offered walk-in center alternative.

Actual Booking (CRM)

Tests: Women Health Checkup - Comprehensive

Patient: Tejashree M

Address: N/A

Slot: 25-03-2026 07:37:11 PM

Findings (1)

critical wrong test pending

"Women Health Checkup - Comprehensive" was booked in the CRM order but the customer did not confirm it.

Actual: Women Health Checkup - Comprehensive

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