Conversation #547
Conversation
Agent
It appears that you’re currently unavailable on WhatsApp; I will proceed to connect with you via call to assist you further.
06:55 am
Agent
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06:55 am
Agent
Further assistance is done on call.
06:58 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
06:58 am
Customer
Is there any fasting required for these tests
07:30 am
Agent
Hi, Bhoomi Rai here.
07:30 am
Agent
Good afternoon!
07:30 am
Agent
Fasting is not mandatory for this. You can give the sample in a non-fasting state as well. However, if your doctor has specifically advised fasting, you can follow that instruction.
07:31 am
Agent
Please confirm if you would like to proceed with the booking.
07:34 am
Customer
The testing doctor tells if fasting is required or not
07:34 am
Customer
My doctor has asked to ask the testing centre
07:34 am
Agent
For this test fasting is not required. However, if your doctor has specifically advised fasting, you can follow that instruction.
07:37 am
Agent
Are we still connected?
07:41 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
07:44 am
Agent
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07:46 am
Agent
Please feel free to reach out at your convenience; we'll be happy to assist!
07:46 am
Agent
further assistance done on call.
07:47 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
07:47 am
Customer
Book the test for tomorrow
07:47 am
Agent
Hi, Bhoomi Rai here.
07:47 am
Customer
I will pay when the test is done
07:47 am
Agent
Good afternoon!
07:47 am
Agent
Sure, please allow me a moment.
07:50 am
Agent
May I call you for better clarification?
07:53 am
Customer
Sure
07:53 am
Agent
Certainly, I will be connecting with you over a call shortly.
07:54 am
Agent
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07:54 am
Agent
To help you with the booking process, please let us know the following details:
<b>Patient's Name :<br></b><b>Primary Contact (For Communication):<br></b><b>Age :<br>Gender :<br>Preferred Slot: (Date & Time)</b>
07:54 am
Customer
To help you with the booking process, please let us know the following details:
**Patient's Name : Arushi Pandirkar
** **Primary Contact (For Communication): 9619410494
** *Age : 29
Gender : Female
Preferred Slot: (Date & Time)* 26th March 8 am to 9 am
07:56 am
Agent
Thank you for providing the details.
07:56 am
Agent
Total Amount: ₹12500
<b>Discounted price:- ₹10500<br>₹2000 coupon discount applied</b>
08:00 am
Agent
<b>Collection day</b>
Tomorrow, 26th March 2026
Collection slot
10:15 am
08:01 am
Agent
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08:01 am
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
08:01 am
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
08:01 am
Agent
All the details were confirmed over the call and further assistance also done on call.
08:03 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
08:04 am
AI Extraction
Customer Requests
- test confirmed
Patient
Name: Arushi Pandirkar | Phone: 9619410494
Summary
Customer booked a test for tomorrow (26th March) with preferred slot 8-9 am. Order confirmed with discounted price of ₹10,500 and collection slot scheduled for 10:15 am on 26th March.
Actual Booking (CRM)
Tests:
Patient: Arushi Pandirkar
Address: N/A
Slot: 26-03-2026 10:15:00 AM
Findings (1)
critical
missed test
pending
Customer confirmed "test" but it was not booked in the CRM order.
Expected: test