Conversation #548
Conversation
Customer
Hi, Can you please help me placing an order.
06:32 am
Agent
Hi, Riya here.
06:32 am
Agent
Hi Papia! 🧡 I'd be happy to help you book a test. Let me connect you with our booking team right away — they'll guide you through the available packages and pricing.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
06:32 am
Agent
Summary: new_booking
Order: BLR5512787 | Phone: 9986034807
Reason: new_booking
OMS: https://oms.orangehealth.in/request/BLR5512787
SuperCRM: https://supercrm.orangehealth.in/request/BLR5512787
06:32 am
Agent
Hi, Shramishtha Sharma here.
06:32 am
Agent
Good afternoon!
06:32 am
Agent
I would be happy to assist with the booking.
06:33 am
Agent
May I know the tests names that you are looking for?
06:33 am
Customer
[Image]
06:33 am
Customer
This was ten transaction that failed
06:33 am
Customer
This has the test details
06:33 am
Customer
I couldn’t pay
06:33 am
Customer
To confirm the a slot
06:34 am
Agent
Are you having problem with the existing order?
06:35 am
Agent
May I please check if we’re still connected?
06:39 am
Customer
Thank you
06:41 am
Customer
I am done with making the payment
06:41 am
Customer
Appreciate your help
06:41 am
Agent
Is there anything else I can assist you with?
06:41 am
Customer
No thank you so much
06:42 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
06:42 am
Customer
It was good
08:57 am
AI Extraction
Patient
Name: Papia | Phone: 9986034807
Summary
Customer attempted to place an order but encountered payment issues. The customer resolved the payment and completed the booking without specifying test details in the chat.
Actual Booking (CRM)
Tests: Full Body Checkup - Advanced
Patient: Papia
Address: N/A
Slot: 26-03-2026 07:00:00 AM
Findings (1)
critical
wrong test
pending
"Full Body Checkup - Advanced" was booked in the CRM order but the customer did not confirm it.
Actual: Full Body Checkup - Advanced