Conversation #552

Date: 2026-03-25 Associate: Shramishtha Sharma TTB pending review

Conversation

Agent
Got it! Let me connect you with our booking team right away — they'll help you find the perfect slot at your location in Bengaluru. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
06:45 am
Agent
Summary: new_booking Order: BLR5242224 | Phone: 9451078023 Reason: new_booking OMS: https://oms.orangehealth.in/request/BLR5242224 SuperCRM: https://supercrm.orangehealth.in/request/BLR5242224
06:45 am
Agent
Hi, Shramishtha Sharma here.
06:45 am
Agent
Good afternoon!
06:45 am
Agent
I would be happy to assist with the booking.
06:45 am
Agent
May I know the tests names that you are looking for?
06:45 am
Customer
[Image]
06:46 am
Agent
Sure, I will help with the test's details.
06:47 am
Agent
No: 10, D2, 4th Floor, Skanda Moksh10, Balagere, Bengaluru, Karnataka 560087, India <b>Kindly confirm the address.</b>
06:47 am
Customer
Yes
06:47 am
Agent
Thank you for confirming.
06:47 am
Agent
<b>These are the estimated cost and report timings.</b> Glucose Challenge Test (75 g) - 2 hours Reports Within 6 hours ₹550
06:48 am
Customer
Ok
06:48 am
Agent
Would you like me to proceed with the booking?
06:48 am
Customer
Yes but for coming sunday 11 AM
06:48 am
Customer
I also want to know the procedure for this step as it require to take glucose 2 hours prior collecting the sample
06:49 am
Agent
Sure, I will check the available slots for Sunday.
06:49 am
Agent
<b>Glucose Challenge Test (GCT) – 2 Hours</b> Tests Included: 🔸<b>Blood Glucose (After 2 Hours)</b> Procedure: 1. At first, an oral glucose solution of 75g is provided. 2. &nbsp;<b>After 2 hours</b>, the sample for blood glucose will be collected.
06:50 am
Customer
Ok
06:50 am
Customer
Urine sample will be taken as well?
06:50 am
Agent
Only blood sample will be taken for the GCT test.
06:52 am
Customer
Ok
06:52 am
Agent
Could you please confirm the patient details. [Image]
06:53 am
Customer
Diksha Dhiman
06:53 am
Agent
Thank you for confirming.
06:53 am
Agent
These are the available slots for sunday. kindly confirm your preferred time. [Image]
06:54 am
Customer
11 am
06:55 am
Agent
Thank you for confirming.
06:55 am
Agent
These are the available slots after 11am. kindly confirm your preferred time. [Image]
06:55 am
Customer
10:00 am
06:56 am
Agent
Thank you for confirming.
06:57 am
Agent
[Image]
06:59 am
Agent
The second slot will be book at 12pm.
06:59 am
Customer
Ok
06:59 am
Customer
Ok
07:00 am
Agent
<b>Primary Collection<br>Day: Sunday, 29th March 2026<br>Time: 10:00 am<br><br>Recollection 2<br>Day: Sunday, 29th March 2026<br>Time: 12:00 pm<br></b>
07:00 am
Agent
[Image]
07:00 am
Agent
<b>Thank you; your order has been scheduled!</b> I have shared the invoice and payment link with you on WhatsApp. ‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️ In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
07:00 am
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
07:01 am
Customer
Ok
07:01 am
Agent
Fasting is not mandatory for this. You can give the sample in a non-fasting state as well. However, if your doctor has specifically advised fasting, you can follow that instruction.
07:01 am
Agent
Is there anything else I can assist you with?
07:01 am
Customer
No
07:01 am
Customer
Thankq
07:01 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
07:02 am

AI Extraction

Customer Requests

  • Glucose Challenge Test (75 g) confirmed

Patient

Name: Diksha Dhiman | Phone: 9451078023

Address

No: 10, D2, 4th Floor, Skanda Moksh10, Balagere, Bengaluru, Karnataka 560087, India

Summary

Customer booked Glucose Challenge Test (GCT) with two collection slots: primary collection at 10:00 AM and recollection at 12:00 PM on Sunday, 29th March 2026. Customer confirmed understanding of the procedure requiring 75g oral glucose solution with blood sample collection after 2 hours.

Actual Booking (CRM)

Tests: Glucose Challenge Test (75 g) - 2 hours

Patient: Diksha Dhiman

Address: N/A

Slot: 29-03-2026 10:00:00 AM

Findings (2)

critical missed test pending

Customer confirmed "Glucose Challenge Test (75 g)" but it was not booked in the CRM order.

Expected: Glucose Challenge Test (75 g)
critical wrong test pending

"Glucose Challenge Test (75 g) - 2 hours" was booked in the CRM order but the customer did not confirm it.

Actual: Glucose Challenge Test (75 g) - 2 hours

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