Conversation #559

Date: 2026-03-25 Associate: Deepthi V pending review

Conversation

Customer
Hi
07:03 am
Agent
Hi, Riya here.
07:03 am
Agent
Hi Pratik! I'm Riya from Orange Health 🧡 How can I help you today?
07:03 am
Customer
Book 6pm fever test of 1
07:06 am
Agent
Let me connect you with our booking team right away — they'll confirm the 6 PM slot for your fever test today. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
07:06 am
Agent
Summary: new_booking Order: Unknown | Phone: 8419947679 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
07:06 am
Agent
Hi, Kajal Yadav here.
07:06 am
Customer
1999 something
07:06 am
Customer
Hi
07:06 am
Agent
Good afternoon!
07:06 am
Customer
Call me please
07:06 am
Agent
Hi, Anukampa Minj here.
07:10 am
Agent
Good afternoon!
07:11 am
Agent
Certainly, I will be connecting with you over a call shortly.
07:11 am
Agent
on call with another cx
07:20 am
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
07:23 am
Agent
wants lab details
07:23 am
Agent
Hi, Deepthi here.
07:23 am
Agent
call back the cx
07:23 am
Agent
Good Afternoon!
07:24 am
Agent
Certainly, I will be connecting with you over a call shortly.
07:25 am
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
07:34 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
07:34 am

AI Extraction

Customer Requests

  • Fever test confirmed

Patient

Name: Pratik | Phone: 8419947679

Summary

Customer Pratik requested to book a fever test for 1 person at 6 PM. The booking was confirmed and handed over to the booking team for slot confirmation.

Actual Booking (CRM)

Tests: Fever Profile - Comprehensive

Patient: Krishna Kauthankar

Address: N/A

Slot: 25-03-2026 06:00:00 PM

Findings (3)

critical missed test pending

Customer confirmed "Fever test" but it was not booked in the CRM order.

Expected: Fever test
critical wrong test pending

"Fever Profile - Comprehensive" was booked in the CRM order but the customer did not confirm it.

Actual: Fever Profile - Comprehensive
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Pratik Actual: Krishna Kauthankar

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