Conversation #562

Date: 2026-03-25 Associate: Rachel George TTB pending review

Conversation

Customer
Hi
07:03 am
Agent
Hi, Riya here.
07:03 am
Agent
Hi Bhupinder! I'm Riya from Orange Health 🧡 How can I help you today?
07:03 am
Customer
I Need to confirm my address
07:04 am
Agent
Got it! I can help you update your collection address. I see you have an order placed today (DEL5512932) for Dengue NS1 Antigen. Could you share the new address you'd like us to collect from?
07:04 am
Customer
N book slot
07:04 am
Agent
Let me connect you with our booking team to confirm your address and book your collection slot. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
07:04 am
Agent
Summary: new_booking Order: Unknown | Phone: 8802032519 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
07:04 am
Agent
Hi, Shramishtha Sharma here.
07:04 am
Agent
Good afternoon!
07:04 am
Agent
Hi, Rachel George here.
07:05 am
Agent
Good afternoon!
07:05 am
Agent
May I know if you wish to make the booking through <b>Dr. Pankaj Kumar?</b>
07:07 am
Agent
Are we still connected?&nbsp;
07:10 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
07:14 am
Agent
<b>Prices of the tests and report timings:</b> Full Body Checkup - Essential - ₹1599 - 6 hours Activated Partial Thromboplastin Time (aPTT) - ₹550 - 6 hours Prothrombin Time (PT/INR) - ₹370 - 6 hours Peripheral Smear - ₹200 - 6 hours <b><br></b> <b>Total Amount after discount: ₹2619</b>
07:18 am
Customer
Ok pls book it
07:19 am
Agent
Certainly, I will help you with that.
07:20 am
Customer
I click on above link Which take me to payment section which I didn’t pay yet there price were 2719/- N now that shows my slot is booked What should I do right now ?
07:22 am
Agent
Please allow me a few minutes to revert back to you regarding this.
07:23 am
Agent
This is taking longer than expected! Requesting you to hold while we look into this query for you!
07:29 am
Agent
This is taking longer than expected! Requesting you to hold while we look into this query for you!
07:34 am
Agent
Thank you for your patience.
07:37 am
Agent
I apologize for the delay.
07:37 am
Agent
For proceeding the booking, can I cancel your order booked with<b> Dr. Pankaj Kumar?</b>
07:38 am
Agent
Are we still connected?&nbsp;
07:41 am
Customer
Ok book directly pls
07:42 am
Agent
Thank you for the confirmation.
07:44 am
Agent
Please allow me a few minutes to revert back to you regarding this.
07:45 am
Agent
DEL5512932 cancelled booking with doctor.
07:47 am
Agent
making the booking as per the previous booking.
07:48 am
Agent
Thank you for your patience.
07:49 am
Agent
Collection day Tomorrow, 26th March 2026 Collection slot 09:30 am [Image]
07:49 am
Agent
<b>Thank you; your order has been scheduled!</b> I have shared the invoice and payment link with you on WhatsApp. ‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️ In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
07:50 am
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
07:50 am
Agent
Fasting is not necessary for these tests; however, if your doctor advises it, please follow their instructions accordingly.
07:50 am
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit. The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b>
07:51 am
Agent
Is there anything else I can assist you with?
07:51 am
Agent
DEL5513321
07:52 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
07:56 am

AI Extraction

Customer Requests

  • Full Body Checkup - Essential confirmed
  • Activated Partial Thromboplastin Time (aPTT) confirmed
  • Prothrombin Time (PT/INR) confirmed
  • Peripheral Smear confirmed

Patient

Name: Bhupinder | Phone: 8802032519

Summary

Customer Bhupinder confirmed booking of Full Body Checkup - Essential along with aPTT, PT/INR, and Peripheral Smear tests. Collection slot booked for 26th March 2026 at 09:30 am.

Actual Booking (CRM)

Tests: Activated Partial Thromboplastin Time (aPTT), Prothrombin Time (PT/INR), Peripheral Smear, Full Body Checkup - Essential

Patient: Bhupinder Singh

Address: N/A

Slot: 26-03-2026 09:30:00 AM

Findings (1)

major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Bhupinder Actual: Bhupinder Singh

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