Conversation #570
Conversation
Agent
Good afternoon.
07:28 am
Customer
Good afternoon
07:28 am
Agent
Kindly hold while I look into this query for you.
07:28 am
Customer
I need to include iron test as well in the existing test order ? Can it be possible?
07:28 am
Customer
Ok
07:29 am
Agent
Total Iron
Reports Within 6 hours
₹500
Please confirm
07:29 am
Customer
Yes please go ahead
07:29 am
Agent
Thank you for confirming.
07:29 am
Customer
Do you provide any discounts for same ?
07:30 am
Agent
https://orange-health.freshdesk.com/a/tickets/2857406
07:31 am
Agent
The discounts is already added in the order.
07:31 am
Agent
I have added the test and also shared with you the updated invoice with the payment link to your registered WhatsApp number.
07:32 am
Customer
Yes I know that
I m requesting you discount for this same test latest one ?
07:33 am
Agent
As the discount is already added and the payment is also completing, we will not be able to add further discount.
07:34 am
Customer
Ok
07:34 am
Customer
Please go ahead
07:34 am
Customer
Then
07:34 am
Agent
The test is already added, and I have instructed our team to perform the test with the same samples and share the results.
07:35 am
Agent
Is there anything else I can assist you with?
07:35 am
Customer
Nothing more
Great thanks
07:36 am
Agent
You are welcome.
07:37 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
07:37 am
Customer
Hi
05:12 am
Agent
Hi, Riya here.
05:12 am
Agent
Hi Shailesh! I'm Riya from Orange Health 🧡 How can I help you today?
05:12 am
Customer
I have not received iron test reports yesterday
05:12 am
Customer
Can you please check
05:12 am
Agent
I'm sorry your iron test report wasn't delivered yesterday, Shailesh. I can see your order MUM5511332 from 24th March is marked completed. Let me get our team to check why the report hasn't reached you — they'll resend it right away.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
05:12 am
Agent
Summary: report_query
Order: Unknown | Phone: 9820647260
Reason: report_query
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
05:12 am
Agent
Hi, Deepthi here.
05:12 am
Agent
Good Morning!
05:13 am
Customer
I have not received iron test reports yesterday
05:13 am
Customer
Can you please check
05:13 am
Agent
Kindly hold while I look into this query for you.
05:13 am
Customer
Sure please
05:13 am
Agent
I have attached the report below. [File: 65827117.pdf]
05:20 am
Agent
Is there anything else I can assist you with?
05:20 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
05:21 am
AI Extraction
Customer Requests
- Total Iron confirmed
- Iron test report delivery confirmed
Patient
Name: Shailesh | Phone: 9820647260
Summary
Customer requested to add Iron test to existing order and it was confirmed. Later, customer followed up about missing iron test report which was located and resent by the team.
Actual Booking (CRM)
Tests: Total Iron, Full Body Checkup - Essential
Patient: Shailesh Deshmukh
Address: N/A
Slot: 25-03-2026 08:30:00 AM
Findings (3)
critical
missed test
pending
Customer confirmed "Iron test report delivery" but it was not booked in the CRM order.
Expected: Iron test report delivery
critical
wrong test
pending
"Full Body Checkup - Essential" was booked in the CRM order but the customer did not confirm it.
Actual: Full Body Checkup - Essential
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: Shailesh
Actual: Shailesh Deshmukh