Conversation #577

Date: 2026-03-25 Associate: Unknown pending review

Conversation

Customer
Hi, I need some help.
07:35 am
Agent
Hi, Riya here.
07:35 am
Agent
Hi! I'm Riya from Orange Health 🧡 How can I help you today?
07:35 am
Customer
Im looking for a Full body checkup plan 4999/-
07:36 am
Agent
Great! You're looking for our Full Body Checkup at ₹4,999. Let me connect you with our booking team right away — they'll confirm availability in your area, finalize the package details, and get you scheduled. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
07:36 am
Agent
Summary: test_pricing Order: Unknown | Phone: 9538474494 Reason: test_pricing OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
07:36 am
Agent
Hi, Aditya here.
07:36 am
Customer
May I know more details
07:36 am
Customer
Hi
07:36 am
Agent
Good Afternoon !
07:36 am
Customer
Im looking for a Full body checkup plan 4999/-
07:36 am
Agent
Alright, please give me a moment to check the details for you.
07:37 am
Customer
Sure
07:38 am
Agent
kindly share your complete address with pin code.
07:38 am
Agent
May I please check if we’re still connected? I want to ensure you don’t face any inconvenience while we resolve this for you.
07:40 am
Customer
Yes
07:40 am
Agent
kindly share your complete address with pin code.
07:41 am
Customer
No.19, NRI layout Layout, Kalkere Main Road, Ramamurthynagar, Bengaluru 560016
07:41 am
Agent
Thank you for sharing the details.
07:42 am
Agent
I will let you know about the test details. Please give me a few minutes.
07:44 am
Customer
Sure
07:44 am
Agent
<b>Full Body Checkup - Complete (ONLY FOR ORANGE ONE SUBSCRIPTION)<br></b> Tests included • Thyroid Function Test (TFT) • Amylase • Troponin-I • Urine Complete Analysis • Vitamin B12 • Testosterone - Total • C-Reactive Protein (CRP) • High Sensitive C-Reactive Protein (HSCRP) • HOMA-IR, Insulin Resistance Index • Estradiol (E2) • Glycosylated Haemoglobin (HbA1c) • HBsAg (Qualitative) (Rapid) • Vitamin D, Total • Immunoglobulin E (Total IgE) • Iron Profile • Lactate Dehydrogenase (LDH) • Lipase • Lipid Profile • Liver Function Test (LFT) • Magnesium (Mg) • Kidney Function Test with Electrolytes (KFT / RFT) • Microalbumin Creatinine Ratio, Urine • APO-A1/APO-B Ratio • Complete Blood Count (CBC) with ESR <b>Reports Within 12 hours<br>₹ 4999</b>
07:47 am
Agent
We have introduced an annual health plan called ORANGE ONE, which makes your yearly health tests more affordable. <b>This plan has:</b> 💰 ₹4,999 (one-time pay) 🧪 Includes 1 Full Body Checkup (Complete) + 10 free orders upto ₹2,000 each 📅 Valid for 12 months 🔍 Covers Top 100 most essential diagnostic tests 💉FREE Home Sample Collection <b><i>This is ideal for yearly checkups, fever episodes, thyroid/diabetes monitoring, vitamin checks &amp; overall preventive care.<br></i></b> It saves you ₹20,000 on tests every year! One plan, unlimited peace of mind. Please check out the link for more details: <a target="_blank" rel="noopener noreferrer">https://www.orangehealth.in/one</a>
07:48 am
Agent
May I please check if we’re still connected? I want to ensure you don’t face any inconvenience.
07:50 am
Customer
Yes, can you let me know the location where I can get it done today?
07:51 am
Agent
you have two option for this checkup, either you can give samples from home or you can visit the center. please tell how would you like to proceed !
07:53 am
Customer
I will visit the centre
07:53 am
Agent
Thank you for confirming .
07:54 am
Agent
https://www.orangehealth.in/stores Please click the link above for details about the walk-in centers near you. Visit the nearest location, and our team will assist you with the booking. Please note an appointment is not required.&nbsp;
07:54 am
Agent
Is there anything else I can assist you with?
07:56 am
Customer
No Im good. Thank you
07:56 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
07:56 am
Customer
It was good
08:53 am

AI Extraction

Customer Requests

  • Full Body Checkup Plan ₹4,999 confirmed

Patient

Name: N/A | Phone: 9538474494

Address

No.19, NRI layout Layout, Kalkere Main Road, Ramamurthynagar, Bengaluru 560016

Summary

Customer inquired about Full Body Checkup plan at ₹4,999 and confirmed they want to visit a center for sample collection. Agent provided details about the Orange One subscription plan and walk-in center locations.

Actual Booking (CRM)

Tests: Full Body Checkup with Orange One

Patient: Rushendra Srinivasulu

Address: N/A

Slot: 26-03-2026 06:00:00 AM

Findings (2)

critical missed test pending

Customer confirmed "Full Body Checkup Plan ₹4,999" but it was not booked in the CRM order.

Expected: Full Body Checkup Plan ₹4,999
critical wrong test pending

"Full Body Checkup with Orange One" was booked in the CRM order but the customer did not confirm it.

Actual: Full Body Checkup with Orange One

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