Conversation #578

Date: 2026-03-25 Associate: Garima Sharma TTB pending review

Conversation

Customer
I want to do those tests
07:31 am
Customer
Plz suggest a good plan
07:31 am
Agent
Hi, Shramishtha Sharma here.
07:40 am
Agent
Good afternoon!
07:40 am
Agent
I am unable to view the prescription. Could you please share the picture again?
07:41 am
Agent
May I please check if we’re still connected?
07:43 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
07:44 am
Agent
[Image]
07:47 am
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
07:47 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
07:47 am
Customer
Hii
08:50 am
Agent
Hi, Riya here.
08:50 am
Agent
Hi Neha! 🧡 How can I help you today?
08:50 am
Customer
[Image] Need to do the marked tests
08:51 am
Agent
I can see your test list! Let me connect you with our booking team right away — they'll confirm pricing, availability in Hyderabad, and get you scheduled. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
08:51 am
Agent
Summary: new_booking Order: Unknown | Phone: 8886884562 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
08:51 am
Agent
Hi, Suryapratap Acharya here.
08:51 am
Customer
Hii
08:51 am
Agent
Hi, Garima Sharma here.
08:52 am
Agent
Good afternoon.
08:52 am
Customer
Plz guide me regarding tests,best plan n prices
08:52 am
Agent
Sure, I will assist you with the same.
08:52 am
Agent
B8 2504 MY HOME AVATAR, Hyderabad, Telangana 500075 <b>Kindly confirm whether the address is correct.</b>
08:53 am
Customer
Schedule a call with best suited person
08:53 am
Customer
Need to do tests tomorrow morning
08:53 am
Agent
Sure, I will assist you with the same.
08:55 am
Agent
<b>Here are the individual test costs, along with their respective report availability timelines:</b> Complete Haemogram (CBP) - ₹500 - 6 hours Thyroid Function Test (TFT) - ₹580 - 6 hours Calcium - ₹320 - 6 hours Uric Acid - ₹240 - 6 hours Creatinine - ₹260 - 6 hours Blood Urea Nitrogen (BUN) - ₹180 - 6 hours Post Prandial Blood Sugar (PPBS) - ₹120 - 6 hours Fasting Blood Sugar (FBS) - ₹120 - 6 hours Urine Complete Analysis - ₹290 - 6 hours <b><br></b> <b>Total amount: ₹ 2610/-</b>
08:59 am
Agent
May I know if you would like to proceed with the booking?
08:59 am
Customer
Any package available?
09:00 am
Agent
Sure, I will assist you with the best pckages.
09:00 am
Agent
<b>Full Body Checkup - Advanced</b> Tests included • Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Microalbumin-Creatinine Ratio, Urine • Vitamin B12 • Thyroid Function Test (TFT) • C-Reactive Protein (CRP) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • CBP • Urine Complete Analysis • Iron Profile • Blood Sugar • Lipid Profile <b>Reports Within 6 hours<br>₹ 2799</b> <b><br></b> <b>This test will be added separately: </b> Post Prandial Blood Sugar (PPBS) ₹ 120 <b>Total amount: ₹ 2919/-</b>
09:03 am
Agent
May I please check if we’re still connected?
09:05 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
09:08 am
Agent
[Image] call not connected.
09:08 am
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
09:09 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
09:09 am

AI Extraction

Customer Requests

  • Tests from marked list (image) discussed
  • Full Body Checkup - Advanced discussed

Patient

Name: Garima Sharma | Phone: 8886884562

Address

B8 2504 MY HOME AVATAR, Hyderabad, Telangana 500075

Summary

Customer requested guidance on tests and best plans with pricing. Agent suggested individual tests totaling ₹2610 and Full Body Checkup - Advanced package at ₹2919, but conversation ended inconclusively due to connection issues during call attempt.

Actual Booking (CRM)

Tests: Post Prandial Blood Sugar (PPBS), Full Body Checkup - Advanced

Patient: Neha Chandan Patare

Address: N/A

Slot: 26-03-2026 07:00:00 AM

Findings (3)

critical wrong test pending

"Post Prandial Blood Sugar (PPBS)" was booked in the CRM order but the customer did not confirm it.

Actual: Post Prandial Blood Sugar (PPBS)
critical wrong test pending

"Full Body Checkup - Advanced" was booked in the CRM order but the customer did not confirm it.

Actual: Full Body Checkup - Advanced
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Garima Sharma Actual: Neha Chandan Patare

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