Conversation #581
Conversation
Agent
Please feel free to reach out at your convenience; we'll be happy to assist!
08:46 am
Agent
Thank you for reaching out to Orange Health Labs! Have a wonderful day!
08:47 am
Customer
Hi Riya
08:25 am
Agent
Hi Chiranjeevi, your request is acknowledged. We will connect you with a live support executive soon
08:25 am
Agent
Hi, Tejashwini here.
08:25 am
Agent
Good afternoon.
08:25 am
Agent
How may I assist you?
08:26 am
Customer
what time I can expect to reach my destination?
08:27 am
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
08:29 am
Agent
Hi, Pranshu Shrinag here.
08:29 am
Agent
Good afternoon!
08:29 am
Agent
As I checked, your order has not been placed yet. No worries, I will go ahead and place the order for you right away.
08:30 am
Customer
pls book the order
08:31 am
Customer
now
08:31 am
Agent
Sure, I will assist you with the same.
08:34 am
Customer
yes please
08:34 am
Agent
As I understand, you would like to book the following tests:
• Full Body Checkup – Advanced
• Insulin – Random
• 5 Alpha – Dihydrotestosterone (5 Alpha – DHT)
Patient Details:
Name: Venkata Chiranjeevi
Contact Number: 9949065795
Age: 39
Gender: Male
Address: Green Infra Nandanam Apartment, Spring Valley, Serilingampalle (M), Telangana – 500084
Kindly confirm these details so I can proceed with booking your tests.
08:38 am
Customer
yes
08:39 am
Agent
Thank you for your confirmation.
08:39 am
Agent
lsq
08:41 am
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
08:42 am
Agent
Hi, Sankalp Vishwakarma here.
08:42 am
Agent
Total Amount: ₹6899
After discount: ₹6284
₹615 coupon discount applied
08:43 am
Agent
Could you please let me know at what time you want the sample to be collected from your door-step?
08:44 am
Agent
[Image] These are the available slot for morning please confirm the slots timings.
08:46 am
Agent
Are you still connected?
08:53 am
Customer
No
09:30 am
Agent
Would you like to proceed with the bookings?
09:32 am
Agent
Since you seem to be away, I'm closing this chat. Kindly get back to us if you have any further queries or need any assistance.
09:47 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
10:01 am
Agent
Please let us know your experience chatting with Orange Health Support.
10:02 am
Customer
Happy
10:02 am
Agent
Thank you for reaching out to Orange Health Labs. We'll close the chat now.
10:02 am
AI Extraction
Customer Requests
- Full Body Checkup – Advanced confirmed
- Insulin – Random confirmed
- 5 Alpha – Dihydrotestosterone (5 Alpha – DHT) confirmed
Patient
Name: Venkata Chiranjeevi | Phone: 9949065795
Address
Green Infra Nandanam Apartment, Spring Valley, Serilingampalle (M), Telangana – 500084
Summary
Customer Chiranjeevi requested to book three tests (Full Body Checkup Advanced, Insulin Random, and 5 Alpha DHT) and confirmed patient details; slot preference was discussed but not finalized as customer became unavailable.
Actual Booking (CRM)
Tests:
Patient: Venkata Chiranjeevi
Address: N/A
Slot: N/A
Findings (3)
critical
missed test
pending
Customer confirmed "Full Body Checkup – Advanced" but it was not booked in the CRM order.
Expected: Full Body Checkup – Advanced
critical
missed test
pending
Customer confirmed "Insulin – Random" but it was not booked in the CRM order.
Expected: Insulin – Random
critical
missed test
pending
Customer confirmed "5 Alpha – Dihydrotestosterone (5 Alpha – DHT)" but it was not booked in the CRM order.
Expected: 5 Alpha – Dihydrotestosterone (5 Alpha – DHT)