Conversation #587
Conversation
Agent
Hi, Shalabh Sharma here.
09:52 am
Customer
Hi
09:52 am
Agent
Hi, Kaif Qureshi here.
09:53 am
Agent
Good afternoon!
09:54 am
Agent
Sure I will help you with this, Please give me two minutes to review the above conversation, and I’ll get back to you.
09:54 am
Agent
Apologies for the delay. It is taking longer than usual; please stay connected while I fetch all the details for you.
09:56 am
Agent
Please stay connected while I look into your query.
09:58 am
Agent
Please allow me a few minutes to revert back to you regarding this.
10:00 am
Agent
Kindly hold while I look into this query for you.
10:04 am
Agent
Thank you for staying connected; I appreciate your patience.
10:07 am
Agent
Certainly, I will be connecting with you over a call shortly to assist you better.
10:07 am
Agent
[Image]
10:08 am
Agent
on call
10:08 am
Agent
To help you with the booking process, please let us know the following details:
<b>Patient's Name :<br></b><b>Primary Contact (For Communication):<br></b><b>Age :<br>Gender :<br>Preferred Slot: (Date & Time)</b>
10:09 am
Agent
I hope your queries were resolved over the call.
10:11 am
Agent
As discussed over the call, the customer will be booking the booking for his father.
10:12 am
Agent
I request you to kindly share with me the full address to assist you better.
10:12 am
Agent
May I know if we're still connected to assist you better?
10:15 am
Customer
Patient Name : Palani A
Primary Contact : Karthik(7411331525)
Age : 63
Gender : Male
Preferred Slot: (26/03/26 - 7am to 8am)
10:16 am
Agent
Thank you for sharing the details with me!
10:17 am
Agent
Kindly hold while I look into this query for you.
10:17 am
Customer
Let me know, once it confirmed
10:18 am
Agent
Sure, I will help you with that. Kindly hold for a moment while I look into your request.
10:19 am
Agent
I request you to kindly share with me the full address to assist you better to help you with the booking process.
10:19 am
Customer
E7, Surbacon Aspen Aprtment, opp to NR windgates, Hedge Nagar, Jakkur, Bengaluru - 560064
10:20 am
Agent
Thank you for sharing the details with me!
10:21 am
Agent
Please stay connected while I look into your booking process query.
10:21 am
Agent
These are the available slots. Kindly confirm. [Image]
10:22 am
Agent
[Image]
10:23 am
Customer
7am to 8am
10:23 am
Agent
These are the available slots. Kindly confirm from the above-mentioned screenshot to assist you in the booking process.
10:23 am
Customer
2 collections, if they collect first sample before breakfast 8am, then second collection after breakfast they can collect at 10am
10:24 am
Agent
Certainly, I will be connecting with you over a call shortly to assist you better.
10:24 am
Customer
Ok.
10:24 am
Agent
[Image]
10:25 am
Agent
[Image] Primary Collection
Day: Tomorrow, 26th March 2026
Time: 08:30 am
10:27 am
Agent
Recollection 2
Day: Tomorrow, 26th March 2026
Time: 10:30 am
10:27 am
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
10:27 am
Agent
I have sent the invoice and payment link. Please check the invoice for your personal details; if you find any errors in spelling or anything else, please contact customer service and it will be corrected immediately.
10:27 am
Agent
I hope your queries were resolved over the call.
10:28 am
Agent
For sugar testing,<b> two samples </b>will be collected:
- <b>Fasting Sample (FBS)</b>: This will be taken after <b>10–12 hours of overnight fasting</b>. <i>(Can drink only plain water)<br></i>
<b>- Post-Breakfast Sample (PPBS):</b> This will be collected <b>1.5-2 hours after breakfast or any meal.<br></b>
Please ensure you follow the fasting and timing instructions for accurate results.
10:28 am
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit.
The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b>
Let me know if you need any further help with the process.
10:28 am
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
10:28 am
Agent
Is there anything else I can assist you with?
10:28 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
10:29 am
AI Extraction
Customer Requests
- Sugar Testing (Fasting and Post-Breakfast samples) confirmed
Patient
Name: Palani A | Phone: 7411331525
Address
E7, Surbacon Aspen Aprtment, opp to NR windgates, Hedge Nagar, Jakkur, Bengaluru - 560064
Summary
Customer booked sugar testing (fasting and post-breakfast samples) for his father Palani A on 26th March 2026 with two collection slots at 08:30 am and 10:30 am. Invoice and payment link were shared via WhatsApp.
Actual Booking (CRM)
Tests: Diabetes Care Checkup- Essential
Patient: Palani A
Address: N/A
Slot: 29-03-2026 07:00:00 AM
Findings (2)
critical
missed test
pending
Customer confirmed "Sugar Testing (Fasting and Post-Breakfast samples)" but it was not booked in the CRM order.
Expected: Sugar Testing (Fasting and Post-Breakfast samples)
critical
wrong test
pending
"Diabetes Care Checkup- Essential" was booked in the CRM order but the customer did not confirm it.
Actual: Diabetes Care Checkup- Essential