Conversation #591

Date: 2026-03-25 Associate: Kajal Yadav TTB pending review

Conversation

Customer
Hi, I need assistance!
08:13 am
Agent
Hi, Riya here.
08:13 am
Agent
Hi Sharmila! I'm Riya from Orange Health 🧡 How can I help you today?
08:13 am
Customer
I want to book the test again. pls call me back
08:14 am
Agent
I can help you book a test right now! Which test or package would you like to book — or do you have a prescription? I can also connect you with our booking team if you'd prefer to discuss over a call. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
08:14 am
Agent
Summary: new_booking Order: Unknown | Phone: 9719071117 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
08:14 am
Agent
Hi, Kaif Qureshi here.
08:14 am
Customer
call
08:14 am
Agent
Good afternoon!
08:14 am
Customer
can anyone contact me without me repeating this for the 4th time now?
08:15 am
Agent
Hi, Kajal Yadav here.
08:16 am
Agent
Good afternoon!
08:17 am
Customer
repeating this for the 5th time now. ridiculous support servuce
08:17 am
Agent
Really apologies for the inconvenience.
08:18 am
Agent
Certainly, I will be connecting with you over a call shortly.
08:18 am
Agent
https://www.orangehealth.in/stores Please click the link above for details about the walk-in centers near you. Visit the nearest location, and our team will assist you with the booking. Please note an appointment is not required. 
08:25 am
Agent
[Image]
08:32 am
Agent
[Image]
08:40 am
Customer
Please confirm that for tomorrow's test the urine sample shall be excluded, and I can go back again to the lab once my periods are over. This has been discussed over the call with you, Kajal. [In reference to the suggestion by my gynae doctor that the test needs to done during periods and hence I can't give the urine sample]
08:45 am
Agent
As per our conversation over the call, I have shared the link https://www.orangehealth.in/stores for the walk-in centers near you. As you would like to complete the Urine Complete Analysis later as part of the package, you can reschedule it—there is no need to pay again. For the discount, the lab executive will assist you
08:45 am
Customer
Kindly acknowledge and confirm this to show the receptionist at your lab
08:45 am
Agent
Certainly, I will be connecting with you over a call shortly.
08:51 am
Agent
[Image]
08:51 am
Agent
provided the details over the call
08:52 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
08:52 am

AI Extraction

Customer Requests

  • Urine Complete Analysis confirmed

Patient

Name: Sharmila | Phone: 9719071117

Summary

Customer Sharmila requested to book a test and specifically confirmed a booking for tomorrow with the condition that the urine sample be excluded until after her periods are over, as per gynecologist's advice. She can reschedule the Urine Complete Analysis later without additional payment.

Actual Booking (CRM)

Tests: C-Reactive Protein (CRP), Women Health Checkup - Comprehensive

Patient: Sharmila Singhal

Address: N/A

Slot: 26-03-2026 10:30:00 AM

Findings (4)

critical missed test pending

Customer confirmed "Urine Complete Analysis" but it was not booked in the CRM order.

Expected: Urine Complete Analysis
critical wrong test pending

"C-Reactive Protein (CRP)" was booked in the CRM order but the customer did not confirm it.

Actual: C-Reactive Protein (CRP)
critical wrong test pending

"Women Health Checkup - Comprehensive" was booked in the CRM order but the customer did not confirm it.

Actual: Women Health Checkup - Comprehensive
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Sharmila Actual: Sharmila Singhal

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