Conversation #592

Date: 2026-03-25 Associate: Unknown pending review

Conversation

Agent
Hi Annapurna! I can see your collection is scheduled for tomorrow, 26 March at 6:45 AM. Your order includes all these tests: RFT, LFT, HbA1c, FBS, Fasting Insulin, Lipid Profile, and CBC. Since several of these require fasting (RFT, LFT, FBS, Fasting Insulin, Lipid Profile), please fast for 10-12 hours overnight — water is fine. You can take your regular medicines. Our eMedic will call when they reach your location. One thing — your payment of ₹40,145 is still pending. Please complete it here so we're all set: https://orn.ge/pay-wyU53fLG Is there anything else you need?
01:13 pm
Customer
Can u revise the payment
01:14 pm
Agent
Could you tell me what needs to be revised in the payment? Are you looking to change the amount, or is there an issue with the payment link?
01:14 pm
Customer
The blood test prescription is changed by the doctor
01:14 pm
Agent
Let me connect you with our booking team right away so they can update your order with the new tests and give you the revised payment link. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
01:14 pm
Agent
Summary: new_booking Order: BLR5513587 | Phone: 9448482497 Reason: new_booking OMS: https://oms.orangehealth.in/request/BLR5513587 SuperCRM: https://supercrm.orangehealth.in/request/BLR5513587
01:14 pm
Agent
Good evening!
01:15 pm
Customer
Good evening!
01:15 pm
Agent
Thank you for sharing the details with me. Please give me a moment while I check the test information for you. 
01:16 pm
Customer
*list of test prescribed by Doctor RFT LFT HbA1c FBS Fasting Insulin Lipid profile CBC
01:16 pm
Agent
Are you referring to an existing order?
01:18 pm
Customer
Yes
01:19 pm
Agent
Certainly, I will be connecting with you over a call shortly.
01:19 pm
Agent
[Image]
01:21 pm
Agent
now cx want to perform thes test *list of test prescribed by Doctor RFT LFT HbA1c FBS Fasting Insulin Lipid profile CBC
01:21 pm
Agent
some of them they want to remove in existing
01:22 pm
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
01:22 pm
Agent
Good evening
01:22 pm
Agent
Please let me know you want any these tests below and remove the other tests. RFT LFT HbA1c FBS Fasting Insulin Lipid profile CBC
01:25 pm
Customer
These tests need to be done
01:25 pm
Customer
To be conducted
01:26 pm
Customer
This the new prescribed test list from the doctor
01:26 pm
Agent
Sure, I will add these tests and remove the other tests from the order.
01:26 pm
Customer
Yes
01:27 pm
Agent
Please find the test details PATIENT NAME Annapurna Hosmani PATIENT CONTACT 9448482497 TOTAL AMOUNT ₹4672.46 TESTS Kidney Function Test with Electrolytes Liver Function Test (LFT) Glycosylated Haemoglobin (HbA1c) Fasting Blood Sugar (FBS) Insulin - Fasting Lipid Profile Complete Blood Count (CBC)
01:29 pm
Customer
This is fine
01:30 pm
Customer
45025.0 ???
01:31 pm
Customer
It has to be only 4672.46
01:31 pm
Agent
I have sent the invoice and payment link. Please check the invoice for your personal details; if you find any errors in spelling or anything else, please contact customer service and it will be corrected immediately.
01:31 pm
Agent
Total ₹4148 Balance ₹4148
01:32 pm
Agent
Is there anything else I can assist you with?
01:32 pm
Customer
Land mark is next to CRPF
01:33 pm
Agent
Sure, I have updated the landmark.
01:34 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:35 pm
Customer
It was good
10:59 am

AI Extraction

Customer Requests

  • RFT confirmed
  • LFT confirmed
  • HbA1c confirmed
  • FBS confirmed
  • Fasting Insulin confirmed
  • Lipid Profile confirmed
  • CBC confirmed

Patient

Name: Annapurna Hosmani | Phone: 9448482497

Summary

Customer requested revision of existing blood test order based on updated doctor's prescription. All seven tests (RFT, LFT, HbA1c, FBS, Fasting Insulin, Lipid Profile, CBC) were confirmed with revised payment amount of ₹4,148 and landmark updated as next to CRPF.

Actual Booking (CRM)

Tests: Kidney Function Test with Electrolytes, Liver Function Test (LFT), Glycosylated Haemoglobin (HbA1c), Fasting Blood Sugar (FBS), Insulin - Fasting, Lipid Profile, Complete Blood Count (CBC)

Patient: Annapurna Hosmani

Address: N/A

Slot: 27-03-2026 06:00:00 AM

Findings (12)

critical missed test pending

Customer confirmed "RFT" but it was not booked in the CRM order.

Expected: RFT
critical missed test pending

Customer confirmed "LFT" but it was not booked in the CRM order.

Expected: LFT
critical missed test pending

Customer confirmed "HbA1c" but it was not booked in the CRM order.

Expected: HbA1c
critical missed test pending

Customer confirmed "FBS" but it was not booked in the CRM order.

Expected: FBS
critical missed test pending

Customer confirmed "Fasting Insulin" but it was not booked in the CRM order.

Expected: Fasting Insulin
critical missed test pending

Customer confirmed "CBC" but it was not booked in the CRM order.

Expected: CBC
critical wrong test pending

"Kidney Function Test with Electrolytes" was booked in the CRM order but the customer did not confirm it.

Actual: Kidney Function Test with Electrolytes
critical wrong test pending

"Liver Function Test (LFT)" was booked in the CRM order but the customer did not confirm it.

Actual: Liver Function Test (LFT)
critical wrong test pending

"Glycosylated Haemoglobin (HbA1c)" was booked in the CRM order but the customer did not confirm it.

Actual: Glycosylated Haemoglobin (HbA1c)
critical wrong test pending

"Fasting Blood Sugar (FBS)" was booked in the CRM order but the customer did not confirm it.

Actual: Fasting Blood Sugar (FBS)
critical wrong test pending

"Insulin - Fasting" was booked in the CRM order but the customer did not confirm it.

Actual: Insulin - Fasting
critical wrong test pending

"Complete Blood Count (CBC)" was booked in the CRM order but the customer did not confirm it.

Actual: Complete Blood Count (CBC)

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