Conversation #595
Conversation
Customer
8762762786
08:42 am
Customer
36
08:42 am
Customer
Male
08:42 am
Customer
Today 9 pm
08:42 am
Agent
Thank you for sharing the details.
08:44 am
Agent
Apologies, as your preferred slot is not available. Here is the nearest slot. [Image]
08:44 am
Agent
May I please check if we’re still connected?
08:49 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
08:51 am
Agent
[Image]
08:51 am
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
08:52 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
08:52 am
Customer
Call
09:10 am
Agent
Hi, Harsh Jain here.
09:10 am
Agent
Good Afternoon!
09:10 am
Agent
Certainly, I will be connecting with you over a call shortly.
09:14 am
Agent
[Image]
09:14 am
Customer
Please call now
09:18 am
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
09:19 am
Agent
Cx wants to add another person to the same request ID BLR5512190
09:21 am
Agent
Hi, Aditya here.
09:21 am
Agent
Good afternoon!
09:21 am
Agent
Certainly, I will be connecting with you over a call shortly.
09:22 am
Agent
As requested, I have added the test and shared the payment link along with the updated invoice.
09:23 am
Customer
It costed 1499 for me
09:24 am
Customer
And now it’s showing 1599
09:24 am
Customer
Can u please revise
09:24 am
Customer
What is this
09:25 am
Customer
Y it’s cancelled
09:25 am
Agent
As checked, you have applied the Orange 10 discount, which has been divided into two parts.
09:25 am
Customer
Please ask some executive to call
09:26 am
Agent
Please note that we have not cancelled any orders.
09:26 am
Agent
Certainly, I will be connecting with you over a call shortly.
09:27 am
Customer
Ok so it’s confirmed right
09:27 am
Agent
Yes, your order is confirmed and booked for Collection day Today, 25th March 2026
Collection slot
09:00 pm
09:27 am
Agent
Is there anything else I can assist you with?
09:33 am
Customer
No thanks
09:33 am
Agent
You're welcome.
09:34 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
09:34 am
AI Extraction
Customer Requests
- test (unspecified) confirmed
- additional test for another person confirmed
Patient
Name: N/A | Phone: 8762762786
Summary
Customer requested to add another person to their existing test request (ID: BLR5512190). After clarification on pricing and discount application, the customer confirmed their order for collection today at 09:00 pm.
Actual Booking (CRM)
Tests: Full Body Checkup - Essential, Full Body Checkup - Essential
Patient: Amruta shanbhag
Address: N/A
Slot: 25-03-2026 09:00:00 PM
Findings (4)
critical
missed test
pending
Customer confirmed "test (unspecified)" but it was not booked in the CRM order.
Expected: test (unspecified)
critical
missed test
pending
Customer confirmed "additional test for another person" but it was not booked in the CRM order.
Expected: additional test for another person
critical
wrong test
pending
"Full Body Checkup - Essential" was booked in the CRM order but the customer did not confirm it.
Actual: Full Body Checkup - Essential
critical
wrong test
pending
"Full Body Checkup - Essential" was booked in the CRM order but the customer did not confirm it.
Actual: Full Body Checkup - Essential