Conversation #597
Conversation
Agent
Hi, Riya here.
08:28 am
Agent
Hi Prashanthi! 🧡 Your Full Body Checkup reports are being processed. I can see 14 out of 21 reports are already ready. The remaining reports will be ready by 9:40 PM today. Would you like me to share your ready reports now, or is there something else I can help with?
08:28 am
Customer
I need to add a test in the existing sample
08:28 am
Customer
Is it possible
08:28 am
Agent
Let me connect you with our booking team right away. They'll help you add the test and arrange the best option for you.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
08:28 am
Agent
Summary: new_booking
Order: BLR5510462 | Phone: 9972944662
Reason: new_booking
OMS: https://oms.orangehealth.in/request/BLR5510462
SuperCRM: https://supercrm.orangehealth.in/request/BLR5510462
08:28 am
Agent
Hi, Sanskar Choubey here.
08:28 am
Customer
Hi
08:28 am
Agent
Good afternoon!
08:28 am
Customer
I have provided the samples today
08:29 am
Customer
Need to add a test for the existing sample given today
08:29 am
Customer
Is it possible?
08:29 am
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
08:29 am
Agent
Hi, Gaurav G here.
08:29 am
Agent
Good afternoon.
08:29 am
Customer
I have provided the samples today
08:29 am
Customer
Need to add a test for the existing sample given today
08:29 am
Customer
Is it possible?
08:29 am
Agent
Sure, Kindly let me know the test you wanted to add.
08:30 am
Customer
Ferritin
08:31 am
Agent
Kindly hold while I look into this query for you.
08:31 am
Customer
Sure
08:32 am
Agent
Ferritin
Reports Within 12 hours
₹1100
Please confirm
08:32 am
Customer
Can you offer any discount
I have already paid around 5800 for the existing tests
08:32 am
Customer
1100 seems too much
08:33 am
Customer
Can you give some discount here
08:33 am
Agent
I understand, but as the payment is already completed for the order, we will not be able to provide any discounts.
08:33 am
Customer
I have made the payment
08:34 am
Agent
Thank you !
08:34 am
Agent
I have instructed our team to perform the test with the same samples and share the results.
08:35 am
Agent
Is there anything else I can assist you with?
08:35 am
Agent
https://orange-health.freshdesk.com/a/tickets/2857609
08:35 am
Customer
Sure
08:35 am
Customer
No nothing
08:35 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
08:35 am
Customer
It was good
08:44 am
AI Extraction
Customer Requests
- Ferritin confirmed
Patient
Name: Prashanthi | Phone: 9972944662
Summary
Customer requested to add Ferritin test to existing sample provided today. Customer confirmed the test after negotiating on price (agent declined discount as payment already completed).
Actual Booking (CRM)
Tests: Homocysteine (HCY), Insulin - Fasting, Ferritin, Full Body Checkup - Comprehensive
Patient: Prashanthi Rajappa
Address: N/A
Slot: 25-03-2026 09:30:00 AM
Findings (4)
critical
wrong test
pending
"Homocysteine (HCY)" was booked in the CRM order but the customer did not confirm it.
Actual: Homocysteine (HCY)
critical
wrong test
pending
"Insulin - Fasting" was booked in the CRM order but the customer did not confirm it.
Actual: Insulin - Fasting
critical
wrong test
pending
"Full Body Checkup - Comprehensive" was booked in the CRM order but the customer did not confirm it.
Actual: Full Body Checkup - Comprehensive
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: Prashanthi
Actual: Prashanthi Rajappa