Conversation #599

Date: 2026-03-25 Associate: Tarannum S pending review

Conversation

Customer
Hi, I need help with my order.
08:34 am
Agent
Hi, Riya here.
08:34 am
Agent
Hi Sheetal! 🧡 I can see your collection is scheduled for today at 3:30 PM. Your eMedic will call when they reach your location — please keep your phone handy. What do you need help with?
08:34 am
Customer
By mistake I choose HCG serum But I requires beta HCG blood test
08:34 am
Agent
I understand — you need to change from HCG serum to beta HCG blood test. Let me connect you with our booking team right away so they can update your order. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
08:34 am
Agent
Summary: new_booking Order: NOA5513405 | Phone: 9717418117 Reason: new_booking OMS: https://oms.orangehealth.in/request/NOA5513405 SuperCRM: https://supercrm.orangehealth.in/request/NOA5513405
08:34 am
Agent
Hi, Sanskar Choubey here.
08:34 am
Agent
Good afternoon!
08:34 am
Customer
By mistake I choose HCG serum But I requires beta HCG blood test
08:35 am
Agent
[Image] [Image]
08:35 am
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
08:36 am
Agent
Hi, Tarannum here.
08:36 am
Agent
Good Afternoon. 
08:36 am
Agent
Just a moment, let me check that for you.
08:36 am
Customer
Ok
08:38 am
Agent
I would like to inform you that the serum is known as blood. From our end, I can see that the correct test has been selected by the partner team: <b>Beta hCG – Pregnancy Marker.</b>
08:39 am
Customer
Means beta HCG serum and beta HCG blood are same
08:39 am
Agent
Yes, you’re right. Beta hCG (serum) and Beta hCG (blood) refer to the same test.
08:40 am
Customer
Ok thanks
08:41 am
Agent
You’re welcome! Always here to help.
08:41 am
Agent
Is there anything else I can assist you with?
08:41 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
08:47 am

AI Extraction

Customer Requests

  • Beta HCG blood test confirmed

Patient

Name: Sheetal | Phone: 9717418117

Summary

Customer requested to change from HCG serum to Beta HCG blood test. Agent confirmed that Beta hCG serum and Beta hCG blood are the same test and the correct test (Beta hCG – Pregnancy Marker) has been selected.

Actual Booking (CRM)

Tests: Beta hCG - Pregnancy marker

Patient: Sheetal Rani

Address: N/A

Slot: 25-03-2026 03:30:00 PM

Findings (3)

critical missed test pending

Customer confirmed "Beta HCG blood test" but it was not booked in the CRM order.

Expected: Beta HCG blood test
critical wrong test pending

"Beta hCG - Pregnancy marker" was booked in the CRM order but the customer did not confirm it.

Actual: Beta hCG - Pregnancy marker
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Sheetal Actual: Sheetal Rani

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