Conversation #601

Date: 2026-03-25 Associate: Suryapratap Acharya TTB pending review

Conversation

Agent
Summary: new_booking Order: Unknown | Phone: 8861207999 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
08:41 am
Agent
Hi, Suryapratap Acharya here.
08:41 am
Agent
Good evening.
08:41 am
Customer
Hi
08:41 am
Customer
Hi
08:42 am
Agent
As I understand, you want to book CBC. To help you with the booking process, please let us know the following details: <b>Patient's Name :<br>Primary Contact (For Communication):<br>Age :<br>Gender :</b>
08:43 am
Customer
I want to book PSA Total
08:45 am
Agent
Thank you for confirmation.
08:45 am
Agent
May I know this address is correct? House No: H-502, Tower-3, Adarsh Palm Retreat, Bellandur, Bengaluru- 560103.
08:46 am
Customer
*Patient's Name : Ishwar Chadra Mishra Primary Contact (For Communication): 8861207999 Age : 72 Gender :* Male
08:46 am
Customer
Yes, address is correct
08:47 am
Agent
Thank you for confirmation.
08:48 am
Agent
Please allow me a few minutes to revert back to you regarding this.
08:48 am
Customer
Ok
08:49 am
Agent
Thank you for your patience.
08:50 am
Agent
Here are the test details and the report availability time after the sample collection. <b><br>Prostate Specific Antigen (PSA)<br> Reports Within 6 hours<br>₹1200</b>
08:51 am
Customer
1200 is too expensive
08:52 am
Agent
I will try my best to provide you the discount.
08:57 am
Agent
To help you with the available discount, please let us know the following details: <b>Patient's Name:<br>Primary Contact (For Communication):<br>Age:<br>Gender:<br>Full address:<br>Preferred Slot: (Date &amp; Time)</b>
09:02 am
Customer
*Patient's Name : Ishwar Chadra Mishra Primary Contact (For Communication): 8861207999 Age : 72 Gender :* Male Full address: H-502, Tower-3, Adarsh Palm Retreat, Bellandur, Bengaluru- 560103
09:03 am
Agent
<b>Total Amount: ₹1080<br>₹120 coupon discount applied </b>
09:09 am
Customer
Can you make it 1000?
09:10 am
Agent
Deep apologies, we are unable to provide more discount.
09:13 am
Customer
Ok
09:13 am
Agent
Shall I proceed with booking?
09:13 am
Agent
Are we still connected?
09:15 am
Customer
Yes
09:19 am
Customer
Plz book
09:19 am
Agent
[Image] May I know the comfortable timing?
09:22 am
Customer
Can you do it today?
09:23 am
Customer
I need report today morning
09:23 am
Agent
May I know the preferred timing?| [Image] You will recevice the report within 6 hours from the sample collection.
09:25 am
Customer
4pm today
09:26 am
Agent
Thank you for confirmation.
09:26 am
Agent
<b>Thank you; your order has been scheduled!</b> I have shared the invoice and payment link with you on WhatsApp. ‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️ In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
09:26 am
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
09:27 am
Agent
[Image] <b>Collection day</b>: Today, 25th March 2026 <b>Collection slot: </b>04:00 pm
09:29 am
Agent
Is there anything else I can assist you with?
09:29 am
Customer
Thank you
09:30 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
09:36 am

AI Extraction

Customer Requests

  • PSA Total confirmed

Patient

Name: Ishwar Chadra Mishra | Phone: 8861207999

Address

H-502, Tower-3, Adarsh Palm Retreat, Bellandur, Bengaluru- 560103

Summary

Customer booked PSA Total test for patient Ishwar Chadra Mishra (72M) at ₹1080 after discount negotiation. Sample collection scheduled for 25th March 2026 at 4:00 PM.

Actual Booking (CRM)

Tests: Prostate Specific Antigen (PSA)

Patient: Ishwar Chandra Mishra

Address: N/A

Slot: 25-03-2026 04:00:00 PM

Findings (2)

critical missed test pending

Customer confirmed "PSA Total" but it was not booked in the CRM order.

Expected: PSA Total
critical wrong test pending

"Prostate Specific Antigen (PSA)" was booked in the CRM order but the customer did not confirm it.

Actual: Prostate Specific Antigen (PSA)

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