Conversation #603

Date: 2026-03-25 Associate: Pranshu Shrinag TTB pending review

Conversation

Agent
Kindly confirm the booking details as follows: <b>For You:</b> • Full Body Checkup – Complete Price: ₹4999 <b>For Your Wife:</b> • Complete Blood Count (CBC) • Thyroid Stimulating Hormone (TSH) • Blood Sugar • Beta hCG – Pregnancy Marker <b>Address:</b> House No: 802, Nalanda Building, Neelkanth Kingdom, Vidyavihar West, Mumbai – 400086 (Nalanda Building, Vidya Vihar Road, Sadguru Nagar, Neelkanth Kingdom, Vidyavihar West, Vidyavihar, Mumbai, Maharashtra 400086, India) <b>Please review the above details and confirm so we can proceed with the booking.</b>
08:57 am
Agent
<b>For your wife:</b> Complete Blood Count (CBC) - ₹350 - 6 hours Thyroid Stimulating Hormone (TSH) - ₹350 - 6 hours Blood Sugar - ₹90 - 6 hours Beta hCG - Pregnancy marker - ₹800 - 6 hours <b>Total: ₹1590.</b>
09:01 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
09:02 am
Agent
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09:03 am
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
09:03 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
09:03 am
Customer
Call me
09:11 am
Agent
Hi, Pranshu Shrinag here.
09:11 am
Agent
Good afternoon!
09:11 am
Agent
Certainly, I will be connecting with you over a call shortly.
09:11 am
Agent
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09:14 am
Agent
To help you with the booking process, please let us know the following details: <b>Patient's Name :<br></b><b>Primary Contact (For Communication):<br></b><b>Age :<br>Gender :<br>Preferred Slot: (Date &amp; Time)</b>
09:17 am
Agent
Kishan Lal Tater 73 Y · Male
09:22 am
Agent
Could you please share an alternative WhatsApp number so that I can check and provide you with the available discounts?
09:26 am
Customer
9867700541
09:29 am
Customer
Pravin tater 8080278080 41 Male
09:30 am
Customer
7 am
09:31 am
Agent
Please confirm your father's details. Kishan Lal Tater 73 Y · Male
09:32 am
Customer
Yes
09:32 am
Agent
Thank you for your confirmation.
09:32 am
Agent
[Image] Total Amount: ₹8,038 (after discount)
09:33 am
Agent
Kindly share your wife's details as well.
09:33 am
Customer
Neetu pravin tater 41 Female
09:34 am
Customer
Please give me 10% discount
09:34 am
Agent
May I create two separate order IDs? In the first order ID, I will include tests for you and your wife. In the second order ID, I will include tests for your father only. Please confirm if this arrangement works for you. So that I can check for any additional discounts available.
09:38 am
Customer
Yes ok
09:39 am
Agent
Thank you for your confirmation.
09:40 am
Agent
<b>I have created an order ID using the number 8080278080.</b> PATIENT NAME Kishan lal tater PATIENT CONTACT 8080278080 Total Amount: ₹1949 <b>After discount: ₹1754<br></b>₹195 coupon discount applied TESTS Complete Blood Count (CBC) Diabetes Care Checkup - Advanced <b>I have created an order ID using the number 9867700541.</b> [Image] Total amount after discount: ₹6089 <b>Grand total: ₹7843.</b>
09:48 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
09:58 am
Agent
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09:59 am
Agent
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10:04 am
Agent
Your order has been booked successfully. <b>For your father:</b> Primary Collection Day: Tomorrow, 26th March 2026 Time: 08:30 am Recollection 2 Day: Tomorrow, 26th March 2026 Time: 11:15 am <b>For you and your wife:</b> Collection day Tomorrow, 26th March 2026 Collection slot 06:45 am
10:13 am
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit. The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b> Let me know if you need any further help with the process.
10:13 am
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
10:13 am
Agent
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10:15 am
Agent
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10:16 am
Agent
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10:17 am
Agent
<b>Thank you; your order has been scheduled!</b> I have shared the invoice and payment link with you on WhatsApp. ‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️ In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
10:17 am
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
10:17 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
10:18 am

AI Extraction

Customer Requests

  • Full Body Checkup – Complete confirmed
  • Complete Blood Count (CBC) confirmed
  • Thyroid Stimulating Hormone (TSH) confirmed
  • Blood Sugar confirmed
  • Beta hCG – Pregnancy Marker confirmed
  • Diabetes Care Checkup - Advanced confirmed

Patient

Name: Pravin Tater | Phone: 8080278080

Address

House No: 802, Nalanda Building, Neelkanth Kingdom, Vidyavihar West, Mumbai – 400086

Summary

Customer Pravin Tater (41M) booked tests for himself, his wife Neetu Pravin Tater (41F), and his father Kishan Lal Tater (73M) with a preferred slot of 7 am. Order was successfully booked with final collection scheduled for 26th March 2026 at 06:45 am with a total of ₹7843 after discounts.

Actual Booking (CRM)

Tests: Complete Blood Count (CBC), Diabetes Care Checkup - Advanced

Patient: Kishan lal tater

Address: N/A

Slot: 26-03-2026 08:30:00 AM

Findings (5)

critical missed test pending

Customer confirmed "Full Body Checkup – Complete" but it was not booked in the CRM order.

Expected: Full Body Checkup – Complete
critical missed test pending

Customer confirmed "Thyroid Stimulating Hormone (TSH)" but it was not booked in the CRM order.

Expected: Thyroid Stimulating Hormone (TSH)
critical missed test pending

Customer confirmed "Blood Sugar" but it was not booked in the CRM order.

Expected: Blood Sugar
critical missed test pending

Customer confirmed "Beta hCG – Pregnancy Marker" but it was not booked in the CRM order.

Expected: Beta hCG – Pregnancy Marker
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Pravin Tater Actual: Kishan lal tater

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