Conversation #605

Date: 2026-03-25 Associate: Kajal Yadav TTB pending review

Conversation

Agent
Good afternoon!
08:47 am
Customer
I want to book for two people
08:47 am
Customer
I mean two people in the same slot
08:48 am
Customer
ie. 430 today
08:48 am
Customer
But not allowing the same slot for two people
08:48 am
Agent
Sure, I will help you with the same.
08:49 am
Agent
May I know which test you are looking for?
08:49 am
Customer
[Image]
08:50 am
Agent
Sure, I will help you with the same.
08:50 am
Agent
Could you please confirm the address?
08:50 am
Agent
House no: villa 7, floor no: , block/tower: , landmark: , directions: Villa-7, samruddhi mystic wind, sannatammanahalli, katamnallur, bengaluru, karnataka 560067, india
08:50 am
Customer
Yes
08:51 am
Agent
Thank you for confirming.
08:52 am
Agent
You want to book a Lipid and PPBS test for two people.
08:53 am
Customer
I want the same test to be collected for two people
08:53 am
Customer
Yes
08:53 am
Customer
Balaji Sankar -- 43 -- Male And Sahaya Mary -- 65 -- Female
08:54 am
Agent
Thank you for sharing the details.
08:57 am
Agent
Could you kindly share the date and time that would be most convenient for you?
08:57 am
Customer
Today 4 or 430
08:57 am
Agent
Apologies, as your preferred slot is not available. Here is the nearest slot. [Image]
08:57 am
Customer
530
08:59 am
Customer
Thank you.. I will do the payment
08:59 am
Customer
in app
08:59 am
Agent
May I please check if we’re still connected?
08:59 am
Customer
yes yes
09:00 am
Agent
<b>Primary Collection</b> <b>Balaji Sankar</b> -Lipid Profile -Post Prandial Blood Sugar (PPBS) <b>Sahaya Mary</b> -Lipid Profile -Post Prandial Blood Sugar (PPBS) <b>Day: Today, 25th March 2026<br>Time: 05:30 pm</b>
09:00 am
Customer
Tes
09:00 am
Agent
[Image]
09:00 am
Agent
[Image]
09:00 am
Agent
<b>Thank you; your order has been scheduled!</b> I have shared the invoice and payment link with you on WhatsApp. ‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️ In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
09:00 am
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
09:00 am
Agent
The E-Medic will give you a call at this number:+919632404208
09:01 am
Agent
For sugar testing,<b> one samples </b>will be collected: <b>- Post-Breakfast Sample (PPBS):</b> This will be collected <b>1.5-2 hours after breakfast or any meal.<br></b> Please ensure you follow the fasting and timing instructions for accurate results.
09:01 am
Agent
Is there anything else I can assist you with?
09:01 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
09:02 am
Agent
BLR5513603
09:02 am
Customer
I'm good
09:04 am
Agent
Hi, Kajal Yadav here.
09:04 am
Agent
Good afternoon!
09:04 am
Agent
Thank you so much for the appreciation. Such feedback makes our day!
09:05 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
09:05 am

AI Extraction

Customer Requests

  • Lipid Profile confirmed
  • Post Prandial Blood Sugar (PPBS) confirmed

Patient

Name: Balaji Sankar, Sahaya Mary | Phone: +919632404208

Address

Villa-7, samruddhi mystic wind, sannatammanahalli, katamnallur, bengaluru, karnataka 560067, india

Summary

Customer booked Lipid Profile and PPBS tests for two people (Balaji Sankar and Sahaya Mary) at 5:30 pm on March 25th, 2026. Collection scheduled at the confirmed address with payment to be made via app.

Actual Booking (CRM)

Tests: Fasting Blood Sugar (FBS)

Patient: Sahaya Mary

Address: N/A

Slot: 26-03-2026 08:00:00 AM

Findings (4)

critical missed test pending

Customer confirmed "Lipid Profile" but it was not booked in the CRM order.

Expected: Lipid Profile
critical missed test pending

Customer confirmed "Post Prandial Blood Sugar (PPBS)" but it was not booked in the CRM order.

Expected: Post Prandial Blood Sugar (PPBS)
critical wrong test pending

"Fasting Blood Sugar (FBS)" was booked in the CRM order but the customer did not confirm it.

Actual: Fasting Blood Sugar (FBS)
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Balaji Sankar, Sahaya Mary Actual: Sahaya Mary

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