Conversation #615
Conversation
Customer
Dr Ananya
9663626377
30/F
25/03 4pm
07:44 am
Customer
House No: House No: Clove dental clinic, Navanirman Nagar Colony, Jubilee Hills, Hyderabad, Telangana 500096,
*Could you please confirm if this is your correct address?*
07:44 am
Agent
Since we could not understand your response, we will connect you with a live support executive soon
07:44 am
Agent
Hi, Samreen here.
07:44 am
Agent
Good afternoon.
07:44 am
Customer
Hi need beta hcg test
07:44 am
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
07:44 am
Customer
My address
07:44 am
Agent
Hi, Sourabh Tejwani here.
07:45 am
Customer
House No: House No: Clove dental clinic, Navanirman Nagar Colony, Jubilee Hills, Hyderabad, Telangana 500096,
*Could you please confirm if this is your correct address?*
07:45 am
Customer
Dr Ananya
9663626377
30/F
25/03 4pm
07:45 am
Agent
Good afternoon !
07:45 am
Customer
Pregnancy test hcg
07:45 am
Agent
Please confirm if you want to know regarding your existing order?
07:46 am
Customer
Yes
07:47 am
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
07:47 am
Customer
???
07:51 am
Customer
Service not needed
Thankyou
07:51 am
Agent
Please confirm if your issue is resolved?
07:52 am
Customer
Yes
07:53 am
Agent
Is there anything else I can assist you with?
07:55 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
08:04 am
Agent
Please let us know your experience chatting with Orange Health Support.
08:04 am
Customer
Unhappy
08:41 am
Agent
Thank you for reaching out. We'll assign an agent to assist you shortly.
08:41 am
Agent
Hi, Ahamed Abzal here.
08:41 am
Agent
Good Afternoon!
08:41 am
Agent
I am truly sorry for not meeting your expectations. Your experience matters deeply to us, and we’re committed to improving so that we can serve you better. We'll work hard to improve our services.
08:43 am
Agent
Kindly let me know whether I can arrange a call from our dedicated order booking team to place your Beta HCG test.
08:44 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
08:52 am
Agent
booked somewhere else
08:53 am
Agent
I hope your queries were answered over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
08:53 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
08:53 am
Agent
Please let us know your experience chatting with Orange Health Support.
08:53 am
AI Extraction
Customer Requests
- Beta HCG declined
Patient
Name: Dr Ananya | Phone: 9663626377
Address
House No: Clove dental clinic, Navanirman Nagar Colony, Jubilee Hills, Hyderabad, Telangana 500096
Summary
Customer Dr Ananya requested a Beta HCG (pregnancy) test but declined the service, stating 'Service not needed' and later mentioning 'booked somewhere else'.
Actual Booking (CRM)
Tests: Anti Mullerian Hormone (AMH), Glycosylated Haemoglobin (HbA1c)
Patient: Dr Ananya babbar
Address: N/A
Slot: 27-03-2026 04:15:00 PM
Findings (3)
critical
wrong test
pending
"Anti Mullerian Hormone (AMH)" was booked in the CRM order but the customer did not confirm it.
Actual: Anti Mullerian Hormone (AMH)
critical
wrong test
pending
"Glycosylated Haemoglobin (HbA1c)" was booked in the CRM order but the customer did not confirm it.
Actual: Glycosylated Haemoglobin (HbA1c)
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: Dr Ananya
Actual: Dr Ananya babbar