Agent
Looks like you're busy with something else — I waited for your response and am closing this chat now. Do come back and chat whenever you're free and need my help! Take care!
04:55 pm
Agent
Hi, Kamakshi here.
04:55 pm
Customer
Hi, I need some support. Can you help me?
09:24 am
Agent
Hi, Riya here.
09:24 am
Agent
Hi Simran! 🧡 Of course, I'm here to help. I can see you have a recent order scheduled for today at 02:51 PM. Are you looking for help with tracking your eMedic, or is there something else you need?
09:24 am
Customer
Hi
No I wanted to book the tests for tomorrow
I have not yet paid
09:25 am
Agent
Let me connect you with our booking team right away — they'll help you finalize the tests for tomorrow and take your payment.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
09:25 am
Agent
Summary: new_booking
Order: MUM5460306 | Phone: 9819086656
Reason: new_booking
OMS: https://oms.orangehealth.in/request/MUM5460306
SuperCRM: https://supercrm.orangehealth.in/request/MUM5460306
09:25 am
Agent
Hi, Aman Khan here.
09:25 am
Agent
Good afternoon!
09:25 am
Customer
Hi Aman
09:25 am
Customer
I booked the test but then I cancelled and I have not yet paid
09:25 am
Customer
I want to do the booking but I need the medic to come by 9am tomorrow
09:26 am
Agent
Sure, I will help you with the same.
09:26 am
Customer
And I’m not getting for 9 am
09:26 am
Customer
I want 9am booking a lot
09:26 am
Agent
May I know which test you are looking for?
09:27 am
Customer
So for my husband it’s the orange 4999
09:27 am
Customer
And I’m using my 2000 coupon to book for myself
Prolactin and Folic acid
09:27 am
Agent
Let me check the available slots for tomorrow morning.
09:27 am
Agent
Could you please confirm the address?
1.House no: 6/36, indus court, a road, churchgate, opp jai hind college, mumbai 400020, Indus court, a road, churchgate, mumbai, maharashtra, india 400020 2.2103, lodha primero, apollo mills compound
Nm joshi marg, shastri nagar, adarsh nagar, mahalakshmi, mumbai, maharashtra 400011, india
09:29 am
Customer
2
2103 Lodha Primero
09:29 am
Agent
Thank you for confirming.
09:30 am
Agent
These are the available slots for tomorrow.
[Image]
09:30 am
Customer
No I don’t want these slots
I need 9 am
09:31 am
Customer
If not then I won’t do it tomorrow
09:31 am
Customer
I’m ok with 8:30 am or 9 am
09:31 am
Customer
If you can arrange for this slot it would help
09:32 am
Agent
Apologies, as your preferred slot is not available.
09:32 am
Customer
Ok then do Friday 9 am
09:32 am
Customer
Can you cancel my current order for now
09:33 am
Customer
I’ll book later
09:33 am
Agent
These are the available slots for Friday . [Image]
09:34 am
Customer
Ok just don’t book anything for now
09:35 am
Customer
I’ll book it later
09:36 am
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
09:37 am
Customer
That’s all thanks
09:37 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
09:37 am