Conversation #620

Date: 2026-03-25 Associate: Saqib Ahmad Wani pending review

Conversation

Agent
Yes, it is scheduled for both and for PPBS the scheduled time. Day: Tomorrow, 27th March 2026 Time: 11:30 am
03:10 am
Customer
Can you please send a message to 9840525742 clearly mentioning the time and location address so that they are sure?
03:10 am
Agent
I am sorry, since the payment for this order is completed, we will not be able to change the mobile number, but do not worry; the address is updated and slots are scheduled as shared above.
03:13 am
Customer
Ok Thank you.
03:14 am
Agent
You're welcome.
03:15 am
Agent
Is there anything else I can assist you with?
03:15 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:20 am
Customer
Why is the pickup address still showing wrongly?
03:22 am
Agent
Hi, Koushik Bhousle here.
03:22 am
Agent
Good morning.
03:23 am
Agent
Kindly hold while I look into this query for you.
03:23 am
Customer
A message was sent to 9840525742 which is still showing the wrong address for pickup. It should show the Jayanagar address
03:24 am
Agent
Let me connect over call for better clarity.
03:27 am
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
03:30 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:30 am
Customer
Have the reports for Rangarajan and Kalyani Rangarajan been generated?
05:10 pm
Agent
<p>Hi Srinivasan Thothathri,</p><br><p>How can we help you? </p>
05:10 pm
Customer
Existing Order
05:10 pm
Agent
<p>Which order can we help you with?</p><br><p>You can also access your previous reports and invoices from the Orange Health Labs App!</p>
05:10 pm
Customer
The order created day before yesterday
05:11 pm
Agent
Please select one of the Button options provided above
05:11 pm
Customer
[Image]
05:12 pm
Agent
Since we could not understand your response, we will connect you with a live support executive soon
05:12 pm
Agent
Hi, Saqib here.
05:12 pm
Customer
I booked tests as above. Have the reports come?
05:13 pm
Agent
Good Evening!
05:13 pm
Agent
Kindly hold while I look into this query for you.
05:13 pm
Agent
As checked the reports have been already released on the registered number and also I have attached the PDF here. [File: 65876203.pdf] [File: 65876923.pdf]
05:15 pm
Agent
Is there anything else I can assist you with?
05:15 pm
Customer
Thank you!
05:16 pm
Agent
You're welcome!
05:16 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
05:16 pm
Agent
Please let us know your experience chatting with Orange Health Support.
05:16 pm
Customer
Happy
05:28 pm
Agent
Thank you for reaching out to Orange Health Labs. We'll close the chat now.
05:28 pm

AI Extraction

Customer Requests

  • PPBS confirmed

Patient

Name: Rangarajan and Kalyani Rangarajan | Phone: 9840525742

Address

Jayanagar address

Summary

Customer requested confirmation of PPBS test scheduled for March 27, 2026 at 11:30 am with address update to Jayanagar. Later inquired about report generation for Rangarajan and Kalyani Rangarajan, which were confirmed as released.

Actual Booking (CRM)

Tests: Full Body Checkup - Comprehensive, Post Prandial Blood Sugar (PPBS), Full Body Checkup - Comprehensive

Patient: Dr. Rangarajan

Address: N/A

Slot: 27-03-2026 08:30:00 AM

Findings (5)

critical missed test pending

Customer confirmed "PPBS" but it was not booked in the CRM order.

Expected: PPBS
critical wrong test pending

"Full Body Checkup - Comprehensive" was booked in the CRM order but the customer did not confirm it.

Actual: Full Body Checkup - Comprehensive
critical wrong test pending

"Post Prandial Blood Sugar (PPBS)" was booked in the CRM order but the customer did not confirm it.

Actual: Post Prandial Blood Sugar (PPBS)
critical wrong test pending

"Full Body Checkup - Comprehensive" was booked in the CRM order but the customer did not confirm it.

Actual: Full Body Checkup - Comprehensive
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Rangarajan and Kalyani Rangarajan Actual: Dr. Rangarajan

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