Conversation #622

Date: 2026-03-25 Associate: Kaif Qureshi TTB pending review

Conversation

Agent
Hi, Riya here.
09:38 am
Agent
Hi Mahesh! 👋 I'd be happy to help with pricing. Could you let me know which test or package you're interested in? For example, are you looking for a specific test like CBC, Thyroid, Full Body Checkup, or something else?
09:38 am
Customer
1. Thyroid Function Test 2. Lipid Profile 3. I - PTH 4. Vitamin D3 5. HbA1c 6. Urine PCR 7. Urine R/M
09:39 am
Agent
Thanks for sharing those tests, Mahesh! I can see you're interested in Thyroid Function Test (₹500) and Lipid Profile (₹550). For the other tests — iPTH, Vitamin D3, HbA1c, Urine PCR, and Urine R/M — let me connect you with our booking team. They'll give you exact pricing for all 7 tests together, check availability in your area, and help you book right away.
09:39 am
Agent
Which city are you in — Bengaluru, Hyderabad, Delhi NCR, or Mumbai? 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
09:39 am
Agent
Summary: test_pricing Order: Unknown | Phone: 9810660446 Reason: test_pricing OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
09:39 am
Agent
Hi, Pranshu Shrinag here.
09:39 am
Customer
[Image]
09:39 am
Agent
Hi, Kaif Qureshi here.
09:39 am
Customer
Delhi
09:39 am
Agent
Good afternoon!
09:39 am
Agent
Sure, I will help you with the test booking. 
09:39 am
Agent
May I know if you would like to proceed with Dr. Shiv Chadha or individually with us? 
09:40 am
Customer
Individually
09:41 am
Agent
Thank you for confirming the details with me!
09:41 am
Agent
May I kindly know your <b>complete address with pincode</b> so I can confirm the cost and estimated report time for you?
09:41 am
Customer
Let me tell pricing first
09:42 am
Agent
I request you to kindly share with me the full address to assist you better.&nbsp;
09:42 am
Agent
May I know if we're still connected to assist you better?&nbsp;
09:45 am
Customer
68-H Pocket A-1 Mayur vihar phase-3 Delhi-110096
09:46 am
Agent
Thank you for sharing the details with me!
09:46 am
Agent
<b>Below are the test details with prices and report timing:</b> Urine Complete Analysis - ₹180 - 6 hours Protein Creatinine Ratio, Urine - ₹500 - 6 hours Glycosylated Haemoglobin (HbA1c) - ₹440 - 6 hours Thyroid Function Test (TFT) - ₹490 - 6 hours Lipid Profile - ₹600 - 6 hours Vitamin D 1,25-Dihydroxy - ₹4200 - Fri, 27 Mar Parathyroid Hormone (PTH) - Intact - ₹1600 - Fri, 27 Mar <b>Total - Rs. 8010</b>
09:47 am
Agent
Apologies, but we <b>do not</b> perform USG.&nbsp;
09:47 am
Agent
May I know if you would like to proceed with the booking process?&nbsp;
09:47 am
Customer
68-G pocket A-1 Mayur vihar phase-3 delhi-110096
09:48 am
Agent
Thank you for sharing the details with me!
09:49 am
Agent
Would you like to proceed with the booking process?&nbsp;
09:49 am
Customer
No so costly
09:49 am
Agent
I understand your concern regarding the high price. Please don’t worry; we also have health packages that include these tests along with additional important parameters at a better price. Kindly hold while I share the package details with you.
09:49 am
Agent
Apologies for the delay. It is taking longer than usual; please stay connected while I fetch all the details for you.
09:51 am
Agent
Thank you for staying connected; I appreciate your patience.
09:52 am
Agent
<b>Full Body Checkup - Essential<br>Tests included<br></b> • Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Thyroid Function Test (TFT) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • Complete Blood Count (CBC) with ESR • Urine Complete Analysis • Vitamin B12 • Blood Sugar • Lipid Profile <b>Reports Within 6 hours<br>₹ 1599</b>
09:52 am
Agent
<b>Below are the test details with prices and report timing:</b> Protein Creatinine Ratio, Urine - ₹500 - 6 hours Parathyroid Hormone (PTH) - Intact - ₹1600 - Fri, 27 Mar
09:53 am
Agent
Vitamin D Gold (Vit D2 , Vit D3 &amp; Vit D total) Reports Within Sun, 29 Mar ₹2725
09:53 am
Agent
<b>Total - Rs. 6424</b>
09:53 am
Agent
May I know if you would like to proceed with the booking process?&nbsp;
09:53 am
Agent
May I know if we're still connected to assist you better?&nbsp;
09:56 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
09:58 am
Agent
[Image]
09:58 am
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
10:00 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
10:00 am
Agent
As discussed over the call, the customer will discuss it and will let us know.
10:00 am

AI Extraction

Customer Requests

  • Thyroid Function Test discussed
  • Lipid Profile discussed
  • I-PTH discussed
  • Vitamin D3 discussed
  • HbA1c discussed
  • Urine PCR discussed
  • Urine R/M discussed

Patient

Name: Mahesh | Phone: 9810660446

Address

68-G pocket A-1 Mayur vihar phase-3 delhi-110096

Summary

Customer Mahesh requested 7 specific tests and was provided pricing. After expressing concern about cost (₹8010), the agent suggested alternative packages including Full Body Checkup Essential and add-on tests (total ₹6424). Customer deferred decision and agreed to discuss further and follow up.

Actual Booking (CRM)

Tests: Full Body Checkup - Essential

Patient: Mahesh satyawali

Address: N/A

Slot: N/A

Findings (2)

critical wrong test pending

"Full Body Checkup - Essential" was booked in the CRM order but the customer did not confirm it.

Actual: Full Body Checkup - Essential
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Mahesh Actual: Mahesh satyawali

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