Customer
I am trying to book lab tests via app but the price is too high
09:52 am
Customer
Can you help me with some dicounts?
09:52 am
Agent
Sure, I will definitely help you with your query.
09:54 am
Agent
Please help me with the test details or prescription for better assistance.
09:54 am
Customer
Serum potassium
09:55 am
Agent
Thank you for the details. Please confirm your address will be: <b><br></b> <b>Block a, flat no. 104<br>Comfort arizona apartment, 6th cross st, yelachenahalli, naidu layout, bengaluru, karnataka 560111, india</b>
09:57 am
Agent
Thank you for the confirmation! Sure, will check for the best available discount for you!
10:00 am
Agent
To help you with the discount & booking process, please let us know the following details:
<b>Patient's Name :<br></b><b>Primary Contact (For Communication):<br></b><b>Age :<br>Gender :<br>Preferred Slot: (Date & Time)</b>
10:00 am
Customer
Sara Sinha
10:01 am
Customer
9019118051
10:01 am
Customer
25th March 7pm
10:02 am
Agent
Thank you sharing the details. Hence Please check tests along with their report times and cost!
Potassium - ₹250 - 6 hours
Activated Partial Thromboplastin Time (aPTT) - ₹550 - 9 hours
Prothrombin Time (PT/INR) - ₹550 - 9 hours <b><br></b> <b>Total: 1350/-</b> <b>After discount: 1250/-</b>
10:04 am
Agent
Please confirm if you’d like me to proceed with the booking for you.
10:04 am
Customer
I can see this in app also
10:04 am
Customer
Can you provide me any other discount?
10:05 am
Agent
I apologize, as this is the best discount applicable to your order. However, the price you see is already a discounted rate. Please note, you’re not just paying for the test. You’re paying for the overall service experience as well.
At Orange Health Labs, we ensure no batching, provide painless sample collection, and offer quick, accurate reports. We assure you that you will have a seamless experience with us.
10:07 am
Customer
Please check if you can provide any employee discussion
10:08 am
Customer
Discount
10:08 am
Agent
I’m sorry, but there are no further discounts available at the moment. I hope you can understand.
10:10 am
Agent
Shall I book it for you?
10:12 am
Agent
Thank you for the confirmation; hence, I am sorry, but the 7:00 AM slot is not available. Will you be comfortable with 6:30 or 7:30 PM?
10:15 am
Agent
These are the available slots nearby:
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10:16 am
Customer
You can select 7:30pm
10:18 am
Agent
Thank you for your confirmation and cooperation!
Collection day
<b>Today, 25th March 2026<br>Collection slot: 07:30 pm</b>
10:19 am
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
10:19 am
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
10:19 am
Agent
Payment link: https://orn.ge/pay-X1G5i9KI
10:20 am
Customer
Can I pay via app?
10:20 am
Agent
Sure! You can pay via the app as well.
10:21 am
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
10:22 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
10:24 am