Conversation #632
Conversation
Agent
Hi, Riya here.
10:06 am
Agent
Hi Ramayshree! 🧡 Of course, I'm here to help. Could you tell me what you need assistance with — reports, tracking, payments, booking a test, or something else?
10:06 am
Customer
Booking a new test
10:06 am
Agent
Great! Let me connect you with our booking team right away. They'll help you choose the right test and get you scheduled.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
10:06 am
Agent
Summary: new_booking
Order: Unknown | Phone: 9164690408
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
10:06 am
Agent
Hi, Kajal Yadav here.
10:06 am
Agent
Good afternoon!
10:06 am
Customer
Hello
10:07 am
Customer
Good afternoon
10:07 am
Agent
How may I assist you?
10:07 am
Customer
[Image] Need to do these tests
10:08 am
Agent
Sure, I will help you with the same.
10:08 am
Agent
Kindly hold while I look into this query for you.
10:08 am
Agent
<b>May I confirm that this is your correct and complete address?</b>
548, 10th Main Road, BHCS Layout, 2nd Stage, Uttarahalli Hobli, Bengaluru, Karnataka 560061, India
10:11 am
Customer
Yes
10:11 am
Customer
Patient name is Shreyas V Koushik
10:11 am
Agent
Thank you for the confirmation.
10:12 am
Agent
I will let you know about the test details. Please give me a few minutes.
10:12 am
Customer
Ok
10:13 am
Agent
Apologies for the delay. It is taking longer than usual; please stay connected while I fetch all the details for you.
10:15 am
Customer
Ok
10:15 am
Agent
<b>Here are the test details with estimated cost and report timing</b> Complete Haemogram (CBP)
Reports available within 6 hours – ₹680.
We offer several urine tests; kindly specify the required test.
<b>Please note</b>- We do not perform ECG tests, chest X-rays, or eye check-ups.
10:19 am
Customer
Let me come back
10:21 am
Agent
Please feel free to reach out at your convenience; we'll be happy to assist!
10:21 am
Agent
Is there anything else I can assist you with?
10:22 am
Agent
Since you seem to be away, I'm closing this chat. Kindly get back to us if you have any further queries or need any assistance.
10:25 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
10:25 am
Customer
Sure thanks
10:52 am
Agent
Hi, Suryapratap Acharya here.
10:52 am
Agent
Good evening.
10:52 am
Agent
Thank you for sharing the details with me. Please give me a moment while I check the test information for you.
10:53 am
Agent
May I know this address is correct?
548, 10th Main Road, BHCS Layout, 2nd Stage, Uttarahalli Hobli, Bengaluru, Karnataka 560061, India
10:54 am
Agent
As I understand, you want to book hemogram & urine test. Request you to please share specify the urine test.
10:56 am
Agent
Are we still connected?
10:59 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
11:02 am
Agent
cx disconnected the call after opening.
11:03 am
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
11:03 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
11:03 am
AI Extraction
Customer Requests
- Complete Haemogram (CBP) discussed
- Urine test discussed
Patient
Name: Shreyas V Koushik | Phone: 9164690408
Address
548, 10th Main Road, BHCS Layout, 2nd Stage, Uttarahalli Hobli, Bengaluru, Karnataka 560061, India
Summary
Customer Shreyas V Koushik requested to book tests (Complete Haemogram and urine test) but did not confirm specific tests or provide a slot preference. Customer disengaged before completing the booking.
Actual Booking (CRM)
Tests: Complete Haemogram (CBP), Urine Complete Analysis
Patient: Shreyas V Koushik
Address: N/A
Slot: 26-03-2026 11:15:00 AM
Findings (2)
critical
wrong test
pending
"Complete Haemogram (CBP)" was booked in the CRM order but the customer did not confirm it.
Actual: Complete Haemogram (CBP)
critical
wrong test
pending
"Urine Complete Analysis" was booked in the CRM order but the customer did not confirm it.
Actual: Urine Complete Analysis