Conversation #633

Date: 2026-03-25 Associate: Unknown pending review

Conversation

Customer
Yes
10:06 am
Agent
Please wait for a few minutes; I will share with you the price details of these tests
10:06 am
Customer
Konappana Agrahara, Electronic City, Bangalore- 560100
10:07 am
Agent
• Glycosylated Haemoglobin (HbA1c) • CA 15.3, Breast Cancer Marker • Vitamin D, Total • Total Iron • LH:FSH ratio • Lipid Profile • Liver Function Test (LFT) • Magnesium (Mg) • Kidney Function Test with Electrolytes (KFT / RFT) • Progesterone • Complete Blood Count (CBC) with ESR • Blood Sugar Reports Within 12 hours ₹ 3799
10:08 am
Agent
Please ignore above message.
10:08 am
Agent
[Image] lsq call tranfer
10:08 am
Agent
Thank you for confirming. I will proceed accordingly
10:08 am
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
10:09 am
Agent
Hi, Shreya Shukla here.
10:10 am
Agent
Good afternoon!
10:10 am
Agent
cx will confirm later
10:11 am
Agent
<b>Full Body Checkup - Essential<br>Tests included</b> • Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Thyroid Function Test (TFT) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • Complete Blood Count (CBC) with ESR • Urine Complete Analysis • Vitamin B12 • Blood Sugar • Lipid Profile <b>Reports Within 6 hours<br>"Vitamin D and Vitamin B12 tests might require additional time for processing,<br>Upto 04 Hours"<br>₹ 1599</b>
10:12 am
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
10:12 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
10:12 am
Customer
Any discount available?
10:12 am
Agent
Hi, Riya here.
10:12 am
Agent
Hi Mahadev! Great question. The Full Body Checkup - Essential at ₹1,599 already includes our best bundled rate — you're saving 20-30% compared to booking these tests individually. Plus, home collection saves you travel time and cost, and you get reports in 6 hours with digital records accessible forever. Unfortunately, no additional discount is available on top of this. Would you like to proceed with the booking, or do you have other questions?
10:12 am
Customer
Ok
10:12 am
Agent
Great! Let me connect you with our booking team to finalize your order right away. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay &amp; get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
10:12 am
Agent
Summary: new_booking Order: Unknown | Phone: 9986270603 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
10:12 am
Agent
Hi, Pranshu Shrinag here.
10:12 am
Agent
Hi, Kaif Qureshi here.
10:12 am
Agent
Good afternoon!
10:13 am
Agent
Already informed about a discount as well
10:13 am
Agent
Sure I will help you with this, Please give me two minutes to review the above conversation, and I’ll get back to you.
10:13 am
Agent
Help me with the discounted amount
10:13 am
Agent
Thank you for staying connected; I appreciate your patience.
10:15 am
Agent
Certainly, I will be connecting with you over a call shortly to assist you better.
10:15 am
Agent
The customer wants to book the Essential package. Since no alternative contact number is available, we are unable to give any discount on this package
10:16 am
Agent
[Image]
10:16 am
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
10:18 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
10:18 am
Agent
As discussed over the call, the customer will let us know in a meantime.
10:19 am
Customer
It was good
09:13 am

AI Extraction

Customer Requests

  • Full Body Checkup - Essential confirmed
  • Discount declined

Patient

Name: Mahadev | Phone: 9986270603

Address

Konappana Agrahara, Electronic City, Bangalore- 560100

Summary

Customer Mahadev requested Full Body Checkup - Essential package at ₹1,599 and inquired about additional discounts. Agent confirmed no additional discount was available beyond the existing 20-30% savings in the bundled package, and customer agreed to proceed with the booking.

Actual Booking (CRM)

Tests: Full Body Checkup - Essential

Patient: Rajashree Mahadev Pednekar

Address: N/A

Slot: 26-03-2026 08:30:00 AM

Findings (1)

major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Mahadev Actual: Rajashree Mahadev Pednekar

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