Conversation #634
Conversation
Customer
It was good
10:11 am
Agent
Hi, Riya here.
10:11 am
Customer
Want to do blood test again
10:12 am
Agent
Hi, Riya here.
10:12 am
Agent
Hi Bharat! Great to hear you want to book another blood test. Let me connect you with our booking team — they'll help you choose the right package and get you scheduled right away.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
10:12 am
Agent
Summary: new_booking
Order: MUM5252292 | Phone: 9819640500
Reason: new_booking
OMS: https://oms.orangehealth.in/request/MUM5252292
SuperCRM: https://supercrm.orangehealth.in/request/MUM5252292
10:12 am
Agent
Hi, Tanya Singh Parihar here.
10:12 am
Agent
Good afternoon!
10:13 am
Agent
Sure, I will help you.
10:14 am
Customer
Want CBC and crp test
10:15 am
Agent
Eden Woods Cooperative Housing Society Linden, Manpada, Thane West, Thane, Maharashtra 400610, Ind<b>ia</b> <b><br></b> <b>Kindly confirm address.</b>
10:15 am
Customer
Yes
10:16 am
Agent
Please wait for a few minutes; I will share with you the price details of these tests
10:16 am
Agent
<b>Here are the test details along with the estimated report time</b>
Complete Blood Count (CBC) - ₹350 - 6 hours
C-Reactive Protein (CRP) - ₹590 - 6 hours <b><br></b> <b>Total = ₹940</b>
10:18 am
Agent
May I proceed with the booking?
10:18 am
Customer
Can I get any discount ?
10:19 am
Agent
Please stay connected while I look into your query.
10:20 am
Customer
In Tata 1 mg it shows rs 349 for crp test
10:20 am
Agent
I completely understand your concern regarding the pricing. But at Orange Health Labs we do not do batch processing with your samples; we have minimum report timing, and our Lab is approved by ICMR. Additionally, we will collect your sample within 60 minutes. According to this, the test prices are fixed.
While our prices reflect this level of quality and commitment, you can also apply any available discount coupons as per the terms and conditions to make it more cost-effective.
10:21 am
Agent
Apologies, I had checked, but no discounts are available.
10:21 am
Customer
Okay
10:21 am
Agent
May I proceed with the booking?
10:22 am
Customer
Wait I also check other labs
10:22 am
Agent
Sure, please feel free to reach out at your convenience; we'll be happy to assist!
10:23 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
10:24 am
Customer
I will book from app
10:33 am
Agent
Hi, Aman Khan here.
10:33 am
Agent
Good afternoon!
10:33 am
Agent
Sure, you can, but if you book with the application, you need to pay within a given time frame. Whereas if you<b> book it through us</b>, you get the flexibility to pay even <b>after the sample is collected</b>. So it becomes much more convenient for you.
10:35 am
Agent
Is there anything else I can assist you with?
10:38 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
10:39 am
AI Extraction
Customer Requests
- CBC (Complete Blood Count) discussed
- CRP (C-Reactive Protein) discussed
Patient
Name: Bharat | Phone: 9819640500
Address
Eden Woods Cooperative Housing Society Linden, Manpada, Thane West, Thane, Maharashtra 400610, India
Summary
Customer Bharat requested CBC and CRP blood tests. Customer inquired about discounts, checked competitor pricing (Tata 1mg), decided to book through the Orange Health app instead of confirming with the agent.
Actual Booking (CRM)
Tests: Complete Blood Count (CBC), C-Reactive Protein (CRP)
Patient: Neha Surose
Address: N/A
Slot: 25-03-2026 07:00:00 PM
Findings (3)
critical
wrong test
pending
"Complete Blood Count (CBC)" was booked in the CRM order but the customer did not confirm it.
Actual: Complete Blood Count (CBC)
critical
wrong test
pending
"C-Reactive Protein (CRP)" was booked in the CRM order but the customer did not confirm it.
Actual: C-Reactive Protein (CRP)
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: Bharat
Actual: Neha Surose